Job summary
To provide an efficient and effective account management service to end users, including processing of access applications, and troubleshooting access related issues. This role requires close liaison with System managers regarding the access granted on their systems and with regard to streamlining the processes involved. The post holder will also be required to work as a Registration Authority Agent granting access to national NHS applications.Duties include supervision of junior staff as and when required to meet peaks in demand for access changes
Please note that this advertised vacancy does not meet the UKVI eligibility requirements for a Skilled Worker Visa and therefore HUTH would not be able to issue a Certificate of Sponsorship for this role.
Main duties of the job
a) Manages and controls access to multiple systems including CRS systems
b) Acts as a Registration Authority Agent for national NHS applications
c) Supervises junior staff in the delivery of access amendments
d) Works with system administrators to improve the way that access allocated and the access change process
e) Pro-actively liaises with stakeholders in the access management process and implements improvements
f) Maintain access management guidance documentation as a resource for junior staff and other I.T. staff
About us
The Humber Health Partnership is one of the largest acute and community Partnership arrangements in the NHS, seeing well over one million patients every year and managing a budget of over £1.3 billion.
Made up of two Trusts - Northern Lincolnshire and Goole NHS Foundation Trust (NLAG) and Hull University Teaching Hospitals NHS Trust (HUTH) - our Partnership has significant ambitions and is committed to delivering world-class hospital and community services for the 1.65 million people we serve.
Together we employ nearly 20,000 staff. Our five main hospital sites are Diana, Princess of Wales Hospital, Scunthorpe General Hospital and Goole and District Hospital, for NLAG and Hull Royal Infirmary and Castle Hill Hospital for HUTH.
As Teaching Hospitals working with the Hull York Medical School, we both lead and contribute to research in many areas - biomedical research, primary care, palliative medicine, cardiovascular and respiratory medicine, vascular surgery, cancer surgery and oncology.
We believe that by developing a diverse, inclusive, innovative, skilled and caring workforce, we can deliver excellent care to our patients and a great future for our employees, our Partnership and our community.
Job description
Job responsibilities
The Humber Health Partnership is one of the largest acute and community Partnership arrangements in the NHS, seeing well over one million patients every year and managing a budget of over £1.3 billion.Made up of two Trusts - Northern Lincolnshire and Goole NHS Foundation Trust (NLAG) and Hull University Teaching Hospitals NHS Trust (HUTH) - our Partnership has significant ambitions and is committed to delivering world-class hospital and community services for the 1.65 million people we serve.Together we employ nearly 20,000 staff. Our five main hospital sites are Diana, Princess of Wales Hospital, Scunthorpe General Hospital and Goole and District Hospital, for NLAG and Hull Royal Infirmary and Castle Hill Hospital for HUTH.As Teaching Hospitals working with the Hull York Medical School, we both lead and contribute to research in many areas - biomedical research, primary care, palliative medicine, cardiovascular and respiratory medicine, vascular surgery, cancer surgery and oncology.We believe that by developing a diverse, inclusive, innovative, skilled and caring workforce, we can deliver excellent care to our patients and a great future for our employees, our Partnership and our community.
Job description
Job responsibilities
The Humber Health Partnership is one of the largest acute and community Partnership arrangements in the NHS, seeing well over one million patients every year and managing a budget of over £1.3 billion.Made up of two Trusts - Northern Lincolnshire and Goole NHS Foundation Trust (NLAG) and Hull University Teaching Hospitals NHS Trust (HUTH) - our Partnership has significant ambitions and is committed to delivering world-class hospital and community services for the 1.65 million people we serve.Together we employ nearly 20,000 staff. Our five main hospital sites are Diana, Princess of Wales Hospital, Scunthorpe General Hospital and Goole and District Hospital, for NLAG and Hull Royal Infirmary and Castle Hill Hospital for HUTH.As Teaching Hospitals working with the Hull York Medical School, we both lead and contribute to research in many areas - biomedical research, primary care, palliative medicine, cardiovascular and respiratory medicine, vascular surgery, cancer surgery and oncology.We believe that by developing a diverse, inclusive, innovative, skilled and caring workforce, we can deliver excellent care to our patients and a great future for our employees, our Partnership and our community.
Person Specification
Qualifications
Essential
- Educated to GCSE/O level/equivalent standard or demonstrable equivalent experience
Desirable
Experience
Essential
- Relevant experience of, working in customer service/ call handling environment
- Experience of IT Application Support in a large organisation
Desirable
- Proven experience of working within software application role, with working knowledge of the Trust' s CRS systems
SKILLS KNOWLEDGE AND ABILITIES
Essential
- Good organisation and analytical skills
- Ability to work unsupervised and on own initiative
Desirable
- Knowledge of CRS systems working processes
PERSONAL ATTIBUTES
Essential
- Ability to work independently and under pressure
Person Specification
Qualifications
Essential
- Educated to GCSE/O level/equivalent standard or demonstrable equivalent experience
Desirable
Experience
Essential
- Relevant experience of, working in customer service/ call handling environment
- Experience of IT Application Support in a large organisation
Desirable
- Proven experience of working within software application role, with working knowledge of the Trust' s CRS systems
SKILLS KNOWLEDGE AND ABILITIES
Essential
- Good organisation and analytical skills
- Ability to work unsupervised and on own initiative
Desirable
- Knowledge of CRS systems working processes
PERSONAL ATTIBUTES
Essential
- Ability to work independently and under pressure
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
