Job summary
Support the transition to a modern integrated Employee Service Centre that embraces technology to provide an efficient and effective customer focused service.
Support the delivery of a high quality, customer focused, and measurable service to internal and external customers.
Support the development of a team based culture focused on professionalism, meeting the needs of the customer and an environment which strives for continuous improvement and improved efficiency.
Main duties of the job
Provide an efficient customer service, welcoming visitors / Deal with enquiries in person or by telephone.
Ability to communicate effectively with customers, departments and outside agencies.
Work closely with others within the team to ensure consistency and cross cover for duties
About us
The Humber Health Partnership is one of the largest acute and community Partnership arrangements in the NHS, seeing well over one million patients every year and managing a budget of over £1.3 billion.
Made up of two Trusts - Northern Lincolnshire and Goole NHS Foundation Trust (NLAG) and Hull University Teaching Hospitals NHS Trust (HUTH) - our Partnership has significant ambitions and is committed to delivering world-class hospital and community services for the 1.65 million people we serve.
Together we employ nearly 20,000 staff. Our five main hospital sites are Diana, Princess of Wales Hospital, Scunthorpe General Hospital and Goole and District Hospital, for NLAG and Hull Royal Infirmary and Castle Hill Hospital for HUTH.
As Teaching Hospitals working with the Hull York Medical School, we both lead and contribute to research in many areas - biomedical research, primary care, palliative medicine, cardiovascular and respiratory medicine, vascular surgery, cancer surgery and oncology.
We believe that by developing a diverse, inclusive, innovative, skilled and caring workforce, we can deliver excellent care to our patients and a great future for our employees, our Partnership and our community.
Job description
Job responsibilities
For further details with regard to this vacancy opportunity, please see the attached Job Description and Person Specification.
Job description
Job responsibilities
For further details with regard to this vacancy opportunity, please see the attached Job Description and Person Specification.
Person Specification
Face to face interview
Essential
- Good Standard of education
- Relevant experience of working within and administration role
- Effective organisational and time management skills
- Ability to problem solve. Ability to multi-task. Ability to work flexibly, both as an individual and as part of a team. Possess attention to detail.
- Flexible attitude and approach to workload. Good communication skillsverbal and written. Ability to concentrate for prolonged periods
Desirable
Interview
Essential
- Effective organisational and time management skills.
Face to face
Essential
- Relevant experience of working within an administrative role
Person Specification
Face to face interview
Essential
- Good Standard of education
- Relevant experience of working within and administration role
- Effective organisational and time management skills
- Ability to problem solve. Ability to multi-task. Ability to work flexibly, both as an individual and as part of a team. Possess attention to detail.
- Flexible attitude and approach to workload. Good communication skillsverbal and written. Ability to concentrate for prolonged periods
Desirable
Interview
Essential
- Effective organisational and time management skills.
Face to face
Essential
- Relevant experience of working within an administrative role
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
