Hull University Teaching Hospitals NHS Trust

Administrator

Information:

This job is now closed

Job summary

We are looking for administrators to join the Administration Team here within the Surgical plastic outpatients team at Hull University Teaching Hospital.

As an Administrator, you will support the administration team to manage the end to end clinical administrative processes associated to the patient pathways, ensuring a smooth and efficient service for both the multidisciplinary team and patients, in order to deliver a high quality administration service, for our patients and customers .

The work is varied and demanding with an emphasis on accuracy, adaptability and the ability to prioritise competing workloads. As anAdministrator you will be involved in the end to end patient pathway providing administrative support to our your line managers within Administration and the wider organisation.

Main duties of the job

Our Administrators play a vital role in the delivery of patient care via the management of the patients end-to-end pathway and supporting the wider team. Our roles are varied and challenging and your day to day duties may include;

  • Management of appointments
  • Face to face Patient contact
  • Reception duties
  • Helping track our patients through their journey to ensure a great patient experience

With a starting salary of £22,383 per annum with a generous NHS pension scheme and a fantastic annual leave package (27 days annual leave plus bank holidays) and offer excellent opportunities to progress within clinical administration.

Although previous administration experience would be helpful, we are first and foremost looking for individuals with a passion to work in a health care setting and those with a 'can do' attitude. Candidates should possess the following skills;

  • Communication to support our patients
  • Patient focused attitude
  • Empathy
  • Friendly & Welcoming

The successful candidates will join a friendly and supportive team that values the contribution of all staff with excellent training packages.

Should you wish to discuss our Administrator position further, please get in touch.

About us

HUTH has two main sites: Hull Royal Infirmary and Castle Hill Hospital with an annual budget of approximately £500 million. The Trust employs around 11,000 staff and serves an extended population of 1.25 million, delivering a number of outpatient services from locations across the area, extending from Scarborough in North Yorkshire to Grimsby and Scunthorpe in North East and North Lincolnshire respectively

Our vision is Great Staff, Great Care, Great Future, as we believe that by developing an innovative, skilled and caring workforce, we can deliver great care to our patients and a great future for our employees, our Trust and our community.

We offer a range of benefits to support our staff including:

  • Access to the NHS Pension Scheme, providing generous benefits upon retirement, as well as a lump sum and pension for dependants
  • 27 days holiday rising to 33 days (depending on NHS Trust service)
  • A variety of different types of paid and unpaid leave covering emergency and planned leave
  • NHS Car Lease scheme and Cycle to Work scheme
  • An extensive range of learning and development opportunities
  • Discounts on restaurants, getaways, shopping, motoring, cinema and finance from a range of providers

For further information on the fantastic range of benefits we offer please visit the Trust's dedicated Staff Benefits pages.

Details

Date posted

27 September 2023

Pay scheme

Agenda for change

Band

Band 2

Salary

£22,383 a year per annum

Contract

Permanent

Working pattern

Part-time

Reference number

356-23-5659976

Job locations

Hull Royal Infirmary, Surgical, plastic outpatients

Anlaby Road

Hull

HU3 2JZ


Job description

Job responsibilities

For further details with regard to this vacancy opportunity, please see the attached Job Description and Person Specification.

Job description

Job responsibilities

For further details with regard to this vacancy opportunity, please see the attached Job Description and Person Specification.

Person Specification

Qualifications / exp

Essential

  • Good standard of general education to GCSE level or equivalent, including Maths and English Language
  • Good keyboard skills
  • NVQ Level 2 in administration

Desirable

  • Previous Administration experience
  • Vocational Level 3 in administration

Experience

Essential

  • Experience of providing a service to patients or customers
  • Experience of using electronic systems
  • Experience of Microsoft Office products

Desirable

  • Understanding of the clinical administration pathway
  • Knowledge of, and adherence to, General Data Protection Regulations 2018

Skills

Essential

  • Team working
  • Good organisational skills
  • Ability to prioritise own workload
  • Knowledge of , and adherence to , General Data Protection Regulations 2018
  • Good keyboard skills
  • Ability to communicate effectively using a variety of media
  • Proactive and able to work on own initiative

Desirable

  • Knowledge of Trust Access Policy
  • Knowledge of Referral to Treatment rules and guidelines
  • Knowledge of, and adherence to, General Data Protection Regulations 2018
Person Specification

Qualifications / exp

Essential

  • Good standard of general education to GCSE level or equivalent, including Maths and English Language
  • Good keyboard skills
  • NVQ Level 2 in administration

Desirable

  • Previous Administration experience
  • Vocational Level 3 in administration

Experience

Essential

  • Experience of providing a service to patients or customers
  • Experience of using electronic systems
  • Experience of Microsoft Office products

Desirable

  • Understanding of the clinical administration pathway
  • Knowledge of, and adherence to, General Data Protection Regulations 2018

Skills

Essential

  • Team working
  • Good organisational skills
  • Ability to prioritise own workload
  • Knowledge of , and adherence to , General Data Protection Regulations 2018
  • Good keyboard skills
  • Ability to communicate effectively using a variety of media
  • Proactive and able to work on own initiative

Desirable

  • Knowledge of Trust Access Policy
  • Knowledge of Referral to Treatment rules and guidelines
  • Knowledge of, and adherence to, General Data Protection Regulations 2018

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Additional information

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Employer details

Employer name

Hull University Teaching Hospitals NHS Trust

Address

Hull Royal Infirmary, Surgical, plastic outpatients

Anlaby Road

Hull

HU3 2JZ


Employer's website

https://www.hey.nhs.uk/ (Opens in a new tab)

Employer details

Employer name

Hull University Teaching Hospitals NHS Trust

Address

Hull Royal Infirmary, Surgical, plastic outpatients

Anlaby Road

Hull

HU3 2JZ


Employer's website

https://www.hey.nhs.uk/ (Opens in a new tab)

Employer contact details

For questions about the job, contact:

Team leader

Scott Briggs

scott.briggs2@nhs.net

01482674093

Details

Date posted

27 September 2023

Pay scheme

Agenda for change

Band

Band 2

Salary

£22,383 a year per annum

Contract

Permanent

Working pattern

Part-time

Reference number

356-23-5659976

Job locations

Hull Royal Infirmary, Surgical, plastic outpatients

Anlaby Road

Hull

HU3 2JZ


Supporting documents

Privacy notice

Hull University Teaching Hospitals NHS Trust's privacy notice (opens in a new tab)