Helpdesk/Switchboard Operator

Job summary

An exciting opportunity has become available to work on the Portering/Switchboard Helpdesk at Castle Hill Hospital.

The post is full time hours however, consideration will be given for part time hours or job share options. Shift pattern include days, evenings, weekends and bank holidays with unsocial hours enhancements (as per NHS employee terms and conditions) Flexibility is key as the team operates 365 days 24 hours a day, 7 days a week.

We are seeking a dependable and motivated individual who possesses excellent communication skills who works well under pressure. You will require a confident telephone manner and proven customer service skills.

Flexibility is key as the team operates 365 days 24 hours a day, 7 days a week.

Main duties of the job

The helpdesk role supports the co-ordination of portering resources; allocating and despatching tasks, based on importance and urgency, as well as routine activities to support patient flow throughout our hospitals.

Answering calls from colleagues requesting non-patient transport; liaising with couriers and booking tasks.

Working as part of a team, multitasking and liaising with Trust colleagues are a key part of the role.

About us

Hull University Teaching Hospitals NHS Trust strongly encourages new starters to have the Covid-19 vaccine. However, it is not a mandatory requirement to work for us.

HUTH has two main sites: Hull Royal Infirmary and Castle Hill Hospital with an annual budget of approximately £500 million. The Trust employs around 11,000 staff and serves an extended population of 1.25 million, delivering a number of outpatient services from locations across the area.

The Trust's secondary care service portfolio is comprehensive, covering the major medical and surgical specialties, routine and specialist diagnostic services and other clinical support services. These services are provided primarily to a catchment population of approximately 600,000 in the Hull and East Riding of Yorkshire area.

HUTH provides specialist and tertiary services to a population of 1.25 million extending from Scarborough in North Yorkshire to Grimsby and Scunthorpe in North East and North Lincolnshire respectively.