Job summary
We are seeking to recruit a highly motivated, enthusiastic Service Manager for our Endoscopy Department. The department is going through an exciting period of development as we look to move into our new purpose built Digestive Disease Centre located at the Castle Hill site so there has never been a better time to join the department.
To succeed you must have excellent communication skills and a flexible, innovative and proactive approach to delivering a first class service. The post holder will work closely with the Clinical Lead and report directly to the Business Manager. You will be responsible for managing a large administrative team of Senior Waiting List Clerks who are responsible for booking and scheduling HUTH's endoscopy activity across both HRI and CHH. As well as this, you will be responsible for maintaining and improving the service's performance against NHS Constitution targets and COVID recovery deadlines.
Main duties of the job
What we're looking for:
- Someone with a Degree level or equivalent professional qualification (or relevant experience)
- Demonstrable experience in staff management, including the management of a large administrative staff base.
- Experienced natural leader who is also a team player. Demonstrated ability to lead, motivate, support and develop employees.
- Ability to work flexibly and under pressure and to meet demanding deadlines.
- Knowledge of managing complex rotas, backfilling sessions and liaising with clinicians to maximise our output.
- Desirable knowledge of endoscopy scheduling systems and/or Lorenzo.
If you meet the above and would like to find out more, please get in touch with bradley.willingham@nhs.net who can provide more information about the role.
About us
Hull University Teaching Hospitals NHS Trust strongly encourages new starters to have the Covid-19 vaccine. However, it is not a mandatory requirement to work for us.
HUTH has two main sites: Hull Royal Infirmary and Castle Hill Hospital with an annual budget of approximately £500 million. The Trust employs around 11,000 staff and serves an extended population of 1.25 million, delivering a number of outpatient services from locations across the area.
The Trust's secondary care service portfolio is comprehensive, covering the major medical and surgical specialties, routine and specialist diagnostic services and other clinical support services. These services are provided primarily to a catchment population of approximately 600,000 in the Hull and East Riding of Yorkshire area.
HUTH provides specialist and tertiary services to a population of 1.25 million extending from Scarborough in North Yorkshire to Grimsby and Scunthorpe in North East and North Lincolnshire respectively.
Job description
Job responsibilities
For further details with regard to this vacancy opportunity, please see the attached Job Description and Person Specification.
Job description
Job responsibilities
For further details with regard to this vacancy opportunity, please see the attached Job Description and Person Specification.
Person Specification
Previous management experience
Essential
- must be able to demonstrate previous managerial experience
- Demonstrable experience staff management, including the management of junior doctor rosters.
- Experience of managing change within a complex environment
- Experience of managing or working within a performance driven environment with a key focus on patient safety and quality
- Proven ability to utilise and interpret information to formulate action plans
Desirable
- oAn ability to develop mechanisms for assessing and responding to variations in capacity and demand
- Understanding of contract planning.
skills and Knowledge
Essential
- Proven ability to identify areas of service delivery that require improvement and develop and embed appropriate
- Effective communication skills across a multidisciplinary team.
- Proven ability to come up with flexible and creative solutions to difficult problem
- Excellent collaborative working skills and able to build strong relationships with clinical leaders and professional staff groups
- Excellent interpersonal skills with the ability to negotiate and influence in difficult and contentious situations, including in patient resolution meetings.
- Strong commitment to inclusive team working, honesty and integrity ensuring that the care of the patient is at the forefront of all decision making
Desirable
- An ability to develop mechanisms for assessing and responding to variations in capacity and demand
Qualifications
Essential
- Knowledge of health service management, including change management and workforce and service redesign, acquired through training or project management qualification
- Knowledge of health service management, including change management and workforce and service redesign, acquired through training or project management qualification
- Evidence of continued professional developmen
Person Specification
Previous management experience
Essential
- must be able to demonstrate previous managerial experience
- Demonstrable experience staff management, including the management of junior doctor rosters.
- Experience of managing change within a complex environment
- Experience of managing or working within a performance driven environment with a key focus on patient safety and quality
- Proven ability to utilise and interpret information to formulate action plans
Desirable
- oAn ability to develop mechanisms for assessing and responding to variations in capacity and demand
- Understanding of contract planning.
skills and Knowledge
Essential
- Proven ability to identify areas of service delivery that require improvement and develop and embed appropriate
- Effective communication skills across a multidisciplinary team.
- Proven ability to come up with flexible and creative solutions to difficult problem
- Excellent collaborative working skills and able to build strong relationships with clinical leaders and professional staff groups
- Excellent interpersonal skills with the ability to negotiate and influence in difficult and contentious situations, including in patient resolution meetings.
- Strong commitment to inclusive team working, honesty and integrity ensuring that the care of the patient is at the forefront of all decision making
Desirable
- An ability to develop mechanisms for assessing and responding to variations in capacity and demand
Qualifications
Essential
- Knowledge of health service management, including change management and workforce and service redesign, acquired through training or project management qualification
- Knowledge of health service management, including change management and workforce and service redesign, acquired through training or project management qualification
- Evidence of continued professional developmen
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
