Quality Assurance Manager

Job description

Job responsibilities

To have oversight and scrutiny of working groups or service development forums to develop practice, policies, protocols or guidelines aimed at improving quality and compliance. The post holder will be required to receive and communicate complex and sensitive information with a range of internal and external stakeholders, and must be able to work autonomously with people who use services, practitioners and partner agencies.

Specific tasks include ensuring:

• The design, implementation and management of the Trusts internal assurance programme Quality and Safety Reviews.
• Manage the Trusts software license (Tendable) and its application to support the Quality Review Programme.
• Review and prepare a range of Quality reports for a variety of committees.
• Manage the assurance of the Mental Health Act reviews ensuring accurate completion of Provider Action Statements and timely return to CQC and oversight of agreed actions to the require standard
• There is a systematic approach to the collection, reporting and storage of compliance information and associated risks and that these are reviewed on a regular basis.
• The Trust remains appropriately registered with the Care Quality Commission through the completion and submission of statutory notifications via the electronic portal system.
• To have oversight and supervision of the Trusts programme of internal Quality Reviews and subsequent reports., To ensure that improvement plans are reviewed on a monthly basis by respective Clinical Leads.
• Information relating to quality and compliance is collected and presented for various Trust reports in conjunction with other members of the team.
• There is a point of contact for staff across the organisation and external stakeholders for advice and support relating to quality and compliance issues

Please see attached Job Description and Person Specification for more detailed information.

Person Specification

Qualifications

Essential

• A recognised project management qualification or demonstrable experience of utilising project management tools and systems.

Knowledge / Experience

Essential

• Experience of providing support / supervision and motivation of staff.
• Experience of performance monitoring.

Skills

Essential

• Provide and receive complex information; persuasive motivational, negotiating, presenting and training skills are required. Able to communicate to people at all levels.
• Complex facts or situations, requiring interpretation, comparison of a range of options. Ability to analyse, monitor and resolve failures to meet project standards.
• Ability to plan and organise a broad range of complex activities.

Desirable

• Ability to develop or create reports, documents, drawings. Maintaining one or more information systems. Creation of databases and performance reports.

Abilities

Essential

• Frequent exposure to distressing or emotional circumstances on a daily basis, for example exposure to serious incident data and communicating this with external stakeholders.

Abilities

Essential

• Frequent exposure to distressing or emotional circumstances on a daily basis, for example exposure to serious incident data and communicating this with external stakeholders.

Approach / Values / Personal attributes

Essential

• Demonstrate support for the values and beliefs of the Care Group and those of the Trust.
• Team working.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Employer details

Employer name

Sussex Partnership NHS Foundation Trust

Address

Portland House

Richmond Road

Worthing

BN11 1HS

Employer's website

https://www.sussexpartnership.nhs.uk/ (Opens in a new tab)