Job summary
As a Family Ambassador you will ensure the needs and views of parents, families andcarersareheard and acted on by working within the designated Provider Collaborative (commissioned services acrossa number ofproviders). You will work within the Collaboratives wards/units forAdult Eating Disorderinpatient mental healthhospitals.
You will need to be confident,engagingand compassionate, able to extend warm and welcoming invitations to parents, advocates,carersand families whoseservice usersare admitted to units.
Many families/carers willhave faced significant challengesand will require understanding and a vision of hope and optimism from you as their ambassador. Your role will be to work alongside the clinical units to ensure that the parents,carersand families are engaged in theirservice userpathway, enabling their voice and opinions to be heard and acted upon. You will work alongside clinical teams in the units to support them to build pathways and opportunities to ensure parents and families are treated as partners.
Althoughthe role hasclear parameters and expectations there will be opportunities to positively shape and influence the role and build and develop important relationships with stakeholders and partners. For further information about the Family Ambassador role please click the link below: https://www.youtube.com/playlist?list=PLrVQaAxyJE3dZ4BfCQcqwdhlxPYLxNqcx
Main duties of the job
Improving quality and outcomes
Enabling patient and public involvement
Promoting equality and reducing inequalities
Promoting Rights and Signposting
Developing an excellent organisation
About us
Key Functional Responsibilities
Job description
Job responsibilities
The post holder will work with theProvider Collaborative to achieve the following coreobjectives:
Job description
Job responsibilities
The post holder will work with theProvider Collaborative to achieve the following coreobjectives:
Person Specification
Qualifications
Essential
- Educated to NVQ 4 level in a relevant subject or equivalent level of qualification or significant equivalent previous proven experience.
Knowledge and experience
Essential
- Has lived experience of a family member who has been in inpatient mental health or learning disability services or who has required support and treatment across the Health, Social Care and/or Education system
- Experience of working as part of a team, engaging and supporting others in a team and receiving supervision and instruction.
- Understanding of Confidentiality and Data Protection Act.
Desirable
- Demonstrates specialist knowledge of the mental health, learning disability and autism pathways through lived or professional experience.
- Demonstrates an understanding of the legal frameworks which will impact on the delivery of good quality care, including mental health legislation, human rights, health and social care act and equalities act.
- Demonstrates understanding and experience in dealing with the public/families and carers and dealing with sensitive and confidential information; including the recognition of trauma and the impact on individuals.
- Experience of delivering support to peers in either a public sector, third sector or user/family led group.
- Experience of supporting individuals to access opportunities and support, ability to signpost to other services. Able to gather information from the local services and area to develop family/parent/carer/advocate resources.
Person Specification
Qualifications
Essential
- Educated to NVQ 4 level in a relevant subject or equivalent level of qualification or significant equivalent previous proven experience.
Knowledge and experience
Essential
- Has lived experience of a family member who has been in inpatient mental health or learning disability services or who has required support and treatment across the Health, Social Care and/or Education system
- Experience of working as part of a team, engaging and supporting others in a team and receiving supervision and instruction.
- Understanding of Confidentiality and Data Protection Act.
Desirable
- Demonstrates specialist knowledge of the mental health, learning disability and autism pathways through lived or professional experience.
- Demonstrates an understanding of the legal frameworks which will impact on the delivery of good quality care, including mental health legislation, human rights, health and social care act and equalities act.
- Demonstrates understanding and experience in dealing with the public/families and carers and dealing with sensitive and confidential information; including the recognition of trauma and the impact on individuals.
- Experience of delivering support to peers in either a public sector, third sector or user/family led group.
- Experience of supporting individuals to access opportunities and support, ability to signpost to other services. Able to gather information from the local services and area to develop family/parent/carer/advocate resources.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
