Job summary
We are recruiting for a Band 5 IT Telephony Engineer role. This role will be based across Sussex covering various sites throughout the area, . Main responsibilities would include but not limited to resolving software and hardware issues and configuring of new and existing mobile phones, supporting the Networks Team and assisting with Trust projects as required.
The Trust is embarking on a move to cloud provisioned services including Azure, M365 and Ring Central.
Experience with Android and Apple Mobiles devices would be beneficial but full training will be provided.
You will be required to travel to various sites across the trust so access to your own transport is essential
Main duties of the job
To provide 2nd /3rd line Technical Support facility for all Trust IT users keeping the users and other IT staff fully informed of the progress of calls that they have raised with the Help Desk. Maintaining clear, high quality records on actions undertaken in support of resolving user incidents. Updating the Help Desk application and other IT staff on these actions.
About us
The Connectivity / Telephony team is part of the Trust's Digital team and provides day to day operational support for all Trust wide area and local area services as well as support to the Unified communication platforms.
Job description
Job responsibilities
Job responsibilities
* Manage the development of Standard Operating Procedures/technical documentation in the area of focus for this role.
* Determine the cause of escalated software or hardware problems, arrive at a solution and implement appropriate actions to remedy for all users.
* Support other teams within Sussex to deliver connectivity elements of projects
Job description
Job responsibilities
Job responsibilities
* Manage the development of Standard Operating Procedures/technical documentation in the area of focus for this role.
* Determine the cause of escalated software or hardware problems, arrive at a solution and implement appropriate actions to remedy for all users.
* Support other teams within Sussex to deliver connectivity elements of projects
Person Specification
Qualifications
Essential
- Relevant IT qualification or equivalent experience
Desirable
- Relevant Networking or Telephony Qualifications
Knowledge/Experience
Essential
- Good understanding of Telecoms inc Mobile
- Significant experience working as a 1st or 2nd Line Support Engineer
Desirable
- Experience of working with or in conjunction with a Networking Team
Skills
Essential
- Required to communicate and liaise with other staff members both within the Digital team and across the Trust
Desirable
- Experience working in or with an NHS organisation
Person Specification
Qualifications
Essential
- Relevant IT qualification or equivalent experience
Desirable
- Relevant Networking or Telephony Qualifications
Knowledge/Experience
Essential
- Good understanding of Telecoms inc Mobile
- Significant experience working as a 1st or 2nd Line Support Engineer
Desirable
- Experience of working with or in conjunction with a Networking Team
Skills
Essential
- Required to communicate and liaise with other staff members both within the Digital team and across the Trust
Desirable
- Experience working in or with an NHS organisation
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
