Sussex Partnership NHS Foundation Trust

Mill View Hospital Receptionist / Administrator

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Job summary

An opportunity has arisen to join our Reception Team based at Mill View Hospital. We are looking to recruit a full time, highly motivated and enthusiastic individual to join our small reception team.

This role is varied and provides crucial support for the smooth running of the hospital. The post holder will display a flexible and highly organised manner with a professional and courteous approach with a can-do attitude.

The successful applicant will be required to demonstrate that they have therelevant reception experience together with good organisational skills, an excellent telephone/communication manner and an understanding of confidentiality. They must be able to work well independently, manage changing demands and priorities and also be able to work effectively as part of a team.

They will also need to be an effective communicator when dealing with service users, carers and health and social care professionals demonstrating the ability to deal sensitively with distressed people. Experience of working in a similar environment would be beneficial but not essential.

Main duties of the job

Present a professional and courteous image to all patients, staff and visitors entering and exiting the unit.

Ensure the security of the unit is maintained by following correct procedures with regard to staff identity, following visitor procedures and removal of prohibit items and keeping accurate information in accordance with local procedures and protocol.

Ensure that any potential security breach is reported to the Senior Nurse on duty

Complete a daily site walk around including carparks to identify any possible security issues.

Ensure regular checks of alarms and radios (where used) are carried out. Ensure that all alarms, radios and related batteries are kept charged.

Receive and respond to incoming telephone calls to the unit, relaying messages accurately and promptly.

Liaise with outer agency where required such as Police to report any incidents requiring their input.

Take part in regular supervision, training and update meetings as defined by the line manager.

Participate in any key admin tasks such as uploading or scanning documents and records.

Carry out any other appropriately identified task as required by your manager.

Please refer to the job description for more details.

About us

We're an organisation which puts people first. We'll do everything possible to help you feel respected, valued and included. We'll help you learn, acquire new skills and gain further experience to support your career development. And we'll provide the opportunity for you to bring your fresh ideas to work about how we can do things differently and continue improving.

You will also be joining an AcuteMental Health Service committed to working together to do the best we can for the communities we serve. Above all, at Sussex Partnership you'll have the chance to make a difference to the lives of the patients, carers and families across our communities.

If you like the sound of that, then come and join our team.

Date posted

02 April 2025

Pay scheme

Agenda for change

Band

Band 3

Salary

£24,625 to £25,674 a year Pro Rata

Contract

Permanent

Working pattern

Part-time

Reference number

354-AB-20863-C

Job locations

Mill View Hospital

Nevill Avenue

Hove

BN3 7HZ

Job description

Job responsibilities

To carry out all duties of the role in accordance with the Reception and Security procedures of the Unit and be an effective member of the Reception Team.

To be able to maintain an efficient reception and work with security resources and equipment, maintaining effective monitoring processes and reporting any discrepancies to the senior nurse on duty.

To liaise with all wards and departments on various reception and security matters.

Please see the job description for the full list of responsibilities

Job description

Job responsibilities

To carry out all duties of the role in accordance with the Reception and Security procedures of the Unit and be an effective member of the Reception Team.

To be able to maintain an efficient reception and work with security resources and equipment, maintaining effective monitoring processes and reporting any discrepancies to the senior nurse on duty.

To liaise with all wards and departments on various reception and security matters.

Please see the job description for the full list of responsibilities

Person Specification

Qualifications

Essential

NVQ 3 or equivalent
RSA 3 or equivalent experience and evidence of further practical experience or equivalent
Good standard of secondary education; GCSE at Grade C or above or equivalent

Knowledge/Experience

Essential

Proven experience of a range of secretarial procedures
Experience of producing documents to a high standard of presentation with good accuracy
Experience of maintaining office systems
Experience of working as part of a team

Person Specification

Qualifications

Essential

NVQ 3 or equivalent
RSA 3 or equivalent experience and evidence of further practical experience or equivalent
Good standard of secondary education; GCSE at Grade C or above or equivalent

Knowledge/Experience

Essential

Proven experience of a range of secretarial procedures
Experience of producing documents to a high standard of presentation with good accuracy
Experience of maintaining office systems
Experience of working as part of a team

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Additional information