Sussex Partnership NHS Foundation Trust

Wellbeing Administrator

This job is now closed

Job summary

Led by Sussex Partnership NHS Foundation Trust (SPFT) and in partnership with YMCA DownsLink Group and Southdown, the Brighton and Hove Wellbeing Service provides support to children, young people and adults with mild to moderate mental health needs. We offer a variety of support and psychological therapies to the community of Brighton and Hove. Our interventions are diverse and evidence based, ranging from guided self-help and face-to-face or telephone support to workshop and group courses. We work closely with our Service User Steering Group to refine and improve the services that we offer.

Our wonderful team are based right opposite Preston Park in Brighton with some fantastic office facilities to enjoy.

Main duties of the job

We are recruitingWellbeing Team Administratorswith a desire to make a difference, to work hard and to further their knowledge, skill and experience in a supportive and progressive environment.

Your focus in this role will be to provide a comprehensive range of administrative services to the Brighton & Hove Wellbeing Service.

You will need to be;

able to consistently deliver a patient-focused service, which promotes good customer service and effective working relationships.
highly organised and focused with good attention to detail
able to respond sensitively to phone calls from people who may be distressed or angry
IT literate ideally with experience of using customer/clinical databases

About us

As a mental health trust Sussex Partnership places a huge focus on the wellbeing of our staff, as well as ensuring our reward packages reflect the immensely important work they do. We can offer you:

The opportunity to work in a new and exciting collaboration and to help us forge our path
Access to numerous wellbeing and support programmes, run by our internal wellbeing team
Excellent supervision programmes, with ongoing opportunities for training and development
Access to a host of discount schemes (including gyms, shopping, restaurants and cars)
A position within a trust rated as 'Outstanding' for caring and 'Good' overall by the CQC
This role is based in the vibrant and diverse seaside city of Brighton & Hove

Date posted

18 February 2025

Pay scheme

Agenda for change

Band

Band 3

Salary

£24,071 to £25,674 a year per annum / pro rata for part time

Contract

Permanent

Working pattern

Full-time, Part-time, Flexible working

Reference number

354-PC-20657-A

Job locations

Brighton and Hove Wellbeing Service

177 Preston Road

Brighton

BN1 6AG

Job description

Job responsibilities

In order to be a successful Wellbeing Administrator you will have:

Experience of carrying out administrative duties
An ability to work on your own initiative and to deal with conflicting demands in a busy office environment
An ability to deal with emotionally sensitive and challenging material
An excellent telephone manner and ability to manage calls in a professional way
Experience of maintaining office systems and using them to ensure efficient management of processes
Flexibility to work shifts covering our opening times of Monday-Friday, 8am-6pm

See attached Job Description and Person Specification for full details.

This position requires in-office working with hours to be split over Monday Friday, 8am-6pm, on a shift-basis (a combination of 8am-4pm and 10am-6pm). Part time or full-time hours will be considered (preference is for a minimum of 30 hours a week).

Please apply using the link in this advert, or for more information explore the links in the right-hand column.

Interviews

We will be conducting all interviews face-to-face at our office: 177 Preston Road. If you are invited to interview and would prefer to have it over video then please let us know at the earliest opportunity.

Candidates who are successful in being shortlisted and invited for an interview will be sent further specific guidance.

Job description

Job responsibilities

In order to be a successful Wellbeing Administrator you will have:

Experience of carrying out administrative duties
An ability to work on your own initiative and to deal with conflicting demands in a busy office environment
An ability to deal with emotionally sensitive and challenging material
An excellent telephone manner and ability to manage calls in a professional way
Experience of maintaining office systems and using them to ensure efficient management of processes
Flexibility to work shifts covering our opening times of Monday-Friday, 8am-6pm

See attached Job Description and Person Specification for full details.

Please apply using the link in this advert, or for more information explore the links in the right-hand column.

Interviews

Candidates who are successful in being shortlisted and invited for an interview will be sent further specific guidance.

Person Specification

Qualifications

Essential

Educated to RSA 3/ NVQ 3 or equivalent experience and evidence of further practical experience or equivalent

Knowledge & Experience

Essential

Proven experience of carrying out administrative duties
Experience of producing documents to a high standard of presentation with good accuracy
Experience of maintaining office systems and using them to ensure efficient management of processes

Skills

Essential

Excellent telephone manner and ability to manage calls in a professional way
Awareness of the important of confidentiality - ability to work within appropriate boundaries
Ability to work on own initiative and prioritise own workload
Ability to deal with emotionally sensitive and challenging material

Person Specification

Qualifications

Essential

Educated to RSA 3/ NVQ 3 or equivalent experience and evidence of further practical experience or equivalent

Knowledge & Experience

Essential

Proven experience of carrying out administrative duties
Experience of producing documents to a high standard of presentation with good accuracy
Experience of maintaining office systems and using them to ensure efficient management of processes

Skills

Essential

Excellent telephone manner and ability to manage calls in a professional way
Awareness of the important of confidentiality - ability to work within appropriate boundaries
Ability to work on own initiative and prioritise own workload
Ability to deal with emotionally sensitive and challenging material

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Additional information