Job summary
Are you a dynamic and experienced professional ready to make a significant impact in crisis care?
Sussex Partnership NHS Foundation Trust is seeking a dedicated Rapid Response Service Manager for our Single Point of Access (SPOC) team. The SPOC team is a critical component of our mental health services, designed to improve outcomes for individuals in crisis by providing timely and effective interventions. Our service operates 24/7, offering clinical advice and support to emergency services and other system partners and coordinating care to ensure the best possible outcomes for those in need.
Main duties of the job
- Oversee the daily operations of the SPOC and Rapid Response teams, ensuring the delivery of high-quality, evidence-based care.
- Provide operational leadership and support to SPOC and Rapid Response practitioners, fostering a collaborative and efficient working environment.
- Develop and implement operational guidelines and protocols to maintain consistency and transparency in service delivery.
- Work closely with system partners, including emergency services and mental health teams, to ensure integrated care and optimal patient flow.
- Monitor and evaluate service performance, identifying areas for improvement and implementing necessary changes.
- Ensure compliance with safeguarding policies and procedures for adults and children.
- Provide ongoing training, supervision, and professional development opportunities for staff.
- Participate in governance activities, including incident reporting, complaints management, and service evaluations.
About us
Living and Working in Sussex: Sussex offers a fantastic quality of life with diverse communities and fun days out; with convenient, accessible travel opportunities within the UK and abroad. We understand that relocation is a significant decision, and we are committed to supporting you and your family every step of the way.
Flexible Working: We prioritise a positive work/life balance, recognising its benefits for health and the quality of care we provide. Flexible working options, such as home-working, part-time hours, and flexible start/finish times, are available.
Key Benefits:
- Excellent NHS Pension
- Generous holiday entitlement (starting at 27 days + 8 bank holidays)
- Access to NHS discount schemes (Blue Light Card, Health Service discounts, etc.)
- Free on-site parking
- Access to comprehensive psychological support via our internal wellbeing team
- Robust supervision programs with ongoing training and development opportunities
Equality, Diversity, and Inclusion: We are dedicated to creating a diverse and inclusive workplace where everyone can thrive. Those disclosing a disability or armed forces affiliation are guaranteed an interview if they meet the role's minimum essential requirements.
Mission and Values: Our mission is to champion the rights of individuals with mental health difficulties, learning disabilities, and neurodevelopmental conditions. We collaborate with partners to improve the integration of health and care services.
Job description
Job responsibilities
The SPOC team consists of two main components: SPOC practitioners and Rapid Response Practitioners. Together, they provide support and guidance to police and ambulance crews and other system partners. SPOC practitioners coordinate the availability and priority of Health Based Places of Safety and Havens, ensuring appropriate triage and allocation. Rapid Response Practitioners offer telephone assessments to individuals in crisis, and mobilise to provide face-to-face therapeutic interventions when required.
As the Rapid Response Service Manager, you will oversee the daily operations, ensuring that our service meets its objectives and delivers high-quality care. You will work closely with other stakeholders, including the Havens, Mental Health Liaison Teams, and emergency services, to coordinate care and optimise patient outcomes. If you are passionate about making a difference and thrive in a fast-paced environment, we invite you to join our team and help shape the future of crisis care in Sussex.
Please see job description
Job description
Job responsibilities
The SPOC team consists of two main components: SPOC practitioners and Rapid Response Practitioners. Together, they provide support and guidance to police and ambulance crews and other system partners. SPOC practitioners coordinate the availability and priority of Health Based Places of Safety and Havens, ensuring appropriate triage and allocation. Rapid Response Practitioners offer telephone assessments to individuals in crisis, and mobilise to provide face-to-face therapeutic interventions when required.
As the Rapid Response Service Manager, you will oversee the daily operations, ensuring that our service meets its objectives and delivers high-quality care. You will work closely with other stakeholders, including the Havens, Mental Health Liaison Teams, and emergency services, to coordinate care and optimise patient outcomes. If you are passionate about making a difference and thrive in a fast-paced environment, we invite you to join our team and help shape the future of crisis care in Sussex.
Please see job description
Person Specification
written and verbal
Essential
- Registered Nurse, Social Work England or HCPC registered professional with a current registration appropriate to the job role.
- Educated to Degree/diploma level with a relevant qualification.
- Clinical/post graduate management qualification or equivalent level of experience and proven ability to perform at this level
- Extensive experience of and demonstrable achievement in managing health/social care services.
- Management of resources and good track record with change management, efficiency savings and financial recovery plans.
- Experience of modernising services without additional resources.
- Experience of developing and maintaining effective partnerships with stakeholders in the redesign of services.
- Experience of managing a diverse practitioner team (multi-site).
- Measurable track record in involving and motivating staff to improve performance. Knowledge of the key drivers behind the Blue Light Policy.
- Ability to provide and receive highly complex, highly sensitive and emotive information with staff, service users, carers and other stakeholders
- Ability to present information clearly in an empathetic and reassuring manner
- An open and facilitative style of leadership which can be adapted when necessary to ensure delivery of objectives.
- Provide clinical leadership and where appropriate lead on highly complex clinical matters which will require analysis and interpretation of a range of options.
- Able to hold professionals and peers to account.
- An understanding of effective systems for integrated governance and the management of clinical and non-clinical risks.
- Good project management skills and the ability to see through tasks to their successful conclusion within timescales and budgets
- Good performance management skills combining clarity around expectations, direction and holding others to account.
- Ability to analyse and interpret performance and financial information, excellent numerical and presentational skills.
- Ability to regularly concentrate for long periods at a time including using VDU equipment
- Ability to travel across sites
- Demonstrate support for the values and beliefs of the Blue Light Offer and those of the Trust
- Can use constructive criticism and openly seeks to review and reflect on own style and presentation.
- Resilient and self-motivated with drive and vision that is able to work on own initiative and manage a range of priorities across competing agendas involving emotive scenarios
- Understand the competing agendas of other stakeholders, such as emergency services, and the impact these may have on SPFT service delivery. Find resolutions to challenges that arise as a result of these.
- Empathy towards the needs of people using mental health and related services, and a vision of how services can make step changes for improvement.
- Commitment to the aims and values of the NHS combined with high personal integrity.
- Demonstrate an understanding of the practices of Human Rights in the delivery of this role
Desirable
- Lived experience of mental health issues
Person Specification
written and verbal
Essential
- Registered Nurse, Social Work England or HCPC registered professional with a current registration appropriate to the job role.
- Educated to Degree/diploma level with a relevant qualification.
- Clinical/post graduate management qualification or equivalent level of experience and proven ability to perform at this level
- Extensive experience of and demonstrable achievement in managing health/social care services.
- Management of resources and good track record with change management, efficiency savings and financial recovery plans.
- Experience of modernising services without additional resources.
- Experience of developing and maintaining effective partnerships with stakeholders in the redesign of services.
- Experience of managing a diverse practitioner team (multi-site).
- Measurable track record in involving and motivating staff to improve performance. Knowledge of the key drivers behind the Blue Light Policy.
- Ability to provide and receive highly complex, highly sensitive and emotive information with staff, service users, carers and other stakeholders
- Ability to present information clearly in an empathetic and reassuring manner
- An open and facilitative style of leadership which can be adapted when necessary to ensure delivery of objectives.
- Provide clinical leadership and where appropriate lead on highly complex clinical matters which will require analysis and interpretation of a range of options.
- Able to hold professionals and peers to account.
- An understanding of effective systems for integrated governance and the management of clinical and non-clinical risks.
- Good project management skills and the ability to see through tasks to their successful conclusion within timescales and budgets
- Good performance management skills combining clarity around expectations, direction and holding others to account.
- Ability to analyse and interpret performance and financial information, excellent numerical and presentational skills.
- Ability to regularly concentrate for long periods at a time including using VDU equipment
- Ability to travel across sites
- Demonstrate support for the values and beliefs of the Blue Light Offer and those of the Trust
- Can use constructive criticism and openly seeks to review and reflect on own style and presentation.
- Resilient and self-motivated with drive and vision that is able to work on own initiative and manage a range of priorities across competing agendas involving emotive scenarios
- Understand the competing agendas of other stakeholders, such as emergency services, and the impact these may have on SPFT service delivery. Find resolutions to challenges that arise as a result of these.
- Empathy towards the needs of people using mental health and related services, and a vision of how services can make step changes for improvement.
- Commitment to the aims and values of the NHS combined with high personal integrity.
- Demonstrate an understanding of the practices of Human Rights in the delivery of this role
Desirable
- Lived experience of mental health issues
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
UK Registration
Applicants must have current UK professional registration. For further information please see
NHS Careers website (opens in a new window).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
UK Registration
Applicants must have current UK professional registration. For further information please see
NHS Careers website (opens in a new window).
