Job summary
We are recruiting for a Band 6 Systems Specialist IT Engineer role.
We are embarking on two exciting Digital projects within the Trust and are looking for someone to join our team on an 18 month fixed term contract, to work alongside our exiting team to deliver our Core Services and assist with the move to M365 and a new EPR (Electronic Patient Record) during this exciting time.We would love to hear from you if you are passionate about making a difference, enjoy a challenge, and would like to use your knowledge, skills and experience to improve what we do and ultimately the service we provide to our service users and carers.
Main duties of the job
To provide 3rd line Technical Support facility for all Trust Digital users keeping the users and other Digital staff fully informed of the progress of calls that they have raised with the Help Desk.
Maintaining clear, high quality records on actions undertaken in support of resolving user incidents.
The trust primarily uses Windows 10 and Office 2019 currently but will move to M365 and Azure over the next 24 months . This role will be key in the migration of existing data and systems to the new cloud based environments as well as responding to tickets raised about existing systems and participating in other projects involving the Digital team.
Ideally we would be looking for someone who has previous NHS IT, Microsoft 365 or local government experience.
About us
Sussex Partnership provides mental health and learning disability care for all age groups across Sussex and for children and young people in Hampshire.
This post is a senior role within the digital directorate at SPFT, The team are a diverse, welcoming and friendly team full of passion, enthusiasm and experience.
We'd love you to join our Trust, rated 'good' overall and 'outstanding' for caring by the CQC. Our staff agree, in our recent staff survey 82% told us that they recognise that care for patients is our top priority.
Key survey results:
- 70% highlighting flexible working as a key point for satisfaction at work
- 79% reporting feeling able to make suggestions to improve the work in their team
- 77% identifying opportunities to show initiative in their roles
The Digital Team is a welcoming, friendly Team, based over many sites.We are made up of four Portfolio's - Clinical Systems, Patient Facing, Business Intelligence and Support Services along with a Technical Delivery Unit and a Project Management Office.We have an 'Entertainment and Activities' (EAT), Team that organise social events, both face to face and virtual.
Job description
Job responsibilities
- Determine the cause of escalated software or system problems, arrive at a solution and implement appropriate actions to remedy for all users.
- A key part of the role will be to be involved in the migration of Trust staff accounts and data from On Premise Exchange 2016, active directory and file services to the new cloud based M365 and Azure environments.
Job description
Job responsibilities
- Determine the cause of escalated software or system problems, arrive at a solution and implement appropriate actions to remedy for all users.
- A key part of the role will be to be involved in the migration of Trust staff accounts and data from On Premise Exchange 2016, active directory and file services to the new cloud based M365 and Azure environments.
Person Specification
Qualifications
Essential
- Possess a degree including courses in computer programming, systems analysis, system development, or systems engineering OR has acquired core (MS AD, Windows, Networking, Server) IT skills and knowledge via significant practical experience
Desirable
- Additional professional technical qualification in a relevant area e.g. Networks, Servers, AD, CCNE, CCNA or significant and extensive relevant experience
Knowledge/Experience
Essential
- Significant experience working in a 2nd/3rd line IT Support function managing and supporting a complex multi-site IT Infrastructure
- Significant experience in a technical area of relevance to the post holders area of work (IT Systems) including Server 2016, Active Directory, Exchange, Skype, Teams, M365
- Significant experience working as a 2nd or 3rd Line Support Engineer
Skills
Essential
- Required to communicate and liaise with other staff members both within the Digital team and across the Trust
- The post holder will be required to test and document new software requirements and solutions to identified issues
- Able to make decisions based on professional experience and fact based analysis
- Participation in regular operational and project review meetings and delivering "top-down" and "bottom-up" updates.
Person Specification
Qualifications
Essential
- Possess a degree including courses in computer programming, systems analysis, system development, or systems engineering OR has acquired core (MS AD, Windows, Networking, Server) IT skills and knowledge via significant practical experience
Desirable
- Additional professional technical qualification in a relevant area e.g. Networks, Servers, AD, CCNE, CCNA or significant and extensive relevant experience
Knowledge/Experience
Essential
- Significant experience working in a 2nd/3rd line IT Support function managing and supporting a complex multi-site IT Infrastructure
- Significant experience in a technical area of relevance to the post holders area of work (IT Systems) including Server 2016, Active Directory, Exchange, Skype, Teams, M365
- Significant experience working as a 2nd or 3rd Line Support Engineer
Skills
Essential
- Required to communicate and liaise with other staff members both within the Digital team and across the Trust
- The post holder will be required to test and document new software requirements and solutions to identified issues
- Able to make decisions based on professional experience and fact based analysis
- Participation in regular operational and project review meetings and delivering "top-down" and "bottom-up" updates.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
