Sussex Partnership NHS Foundation Trust

Receptionist

This job is now closed

Job summary

We are looking for a permanent full-time receptionist to work in our main Reception. As the Receptionist, you will be the first point of contact welcoming visitors, staff and patients, some of whom may be distressed and in crisis. Answering incoming calls and redirecting where necessary.

You will be responsible for providing a quality administrative and reception service to the site. Working in close co-operation with all staff groups and other medical professionals. Responsibilities will also include: electronic patient record management (using CareNotes), scanning/printing, uploading, managing patient phone queries, managing room bookings, and data inputting, as well as general day to day admin/reception duties

The needs of the service user will be the utmost priority. The principle of high-quality customer care is at the heart of this role. Working within the service can at times be a stressful environment, by way of telephone calls, visitors, daily urgencies. You need the ability to work under pressure, with conflicting demands at times

Working hours Monday to Friday 08.00 - 16.00

We are building a new hospital in Bexhill to replace our inpatient services at the Department of Psychiatry. This means that, if you are successful in your application, you will be asked to transfer to the new facilities when they open in 2025

For more information please visit: https://www.sussexpartnership.nhs.uk/about-us/how-our-trustrun/new-mental-health-hospital-bexhill

Main duties of the job

The successful applicant must have strong admin organisational skills , be enthusiastic, self-motivated, adaptable and able to workon your own initiative as well as part of a multidisciplinary team. Effective communication skills and a commitment to caring must be demonstrated. You will require

- - Excellent interpersonal skills
  - Knowledge of software programmes / IT systems
  - Good organisational and time-management skills

In return we can offer:

- - Comprehensive induction package
  - Supportive working environment

Excellent educational / training opportunities

About us

The Trust provides mental health and learning disability care for all ages across Sussex and for children and young people in Hampshire.

Living & Working in Sussex

Travel easily between coast and countryside, with a blend of picturesque villages and seaside towns
Embrace the outstanding natural beauty spots including the iconic Beachy Head and Seven Sisters National Park
Known as 'The Sunshine Coast', Eastbourne offers a traditional Victorian seafront combined with the more modern Sovereign Harbour Marina

We'd love you to join our Trust, rated 'good' overall and 'outstanding' for caring by the CQC. Our staff agree, recent staff survey results told us that 82% recognise that care for patients is our top priority.

Key staff survey results include:

70% highlighting flexible working opportunities as a key point for satisfaction at work
79% reporting feeling able to make suggestions to improve the work in their team
77% identifying the opportunities to show initiative in their roles

In return for your skills and expertise we can offer you continued training and development, variety and a rewarding challenge and the opportunity to work within a friendly and supportive team

Date posted

24 November 2023

Pay scheme

Agenda for change

Band

Band 2

Salary

£22,383 a year per annum

Contract

Permanent

Working pattern

Full-time

Reference number

354-AE-20905

Job locations

Dept of Psychiatry, Eastbourne District General Hospital

Kings Drive

Eastbourne

BN21 2UD

Job description

Job responsibilities

The successful candidate will be educated to GCSE level with an administration NVQ or equivalent experience. Essential requirements of this post include a confidenttelephone manner, good knowledge and experience of IT skills/Microsoft Office systems, high level of communication skills, attention to detail and sensitivity due to the nature of the service. Training will be provided for inhouse systems such as Carenotes etc. You will need good organisational skills and the ability to work both independently and as part of a team.

Qualifications/Knowledge

NVQ 3 or equivalent
Good standard of secondary education GCSE at grade C or above
Proven experience of a range of secretarial procedures
Your skills will include the ability to priorities, co-ordinate, and delegate your workload and that of other team members

See attached Job Description and Person Specification for full details

Job description

Job responsibilities

Qualifications/Knowledge

NVQ 3 or equivalent
Good standard of secondary education GCSE at grade C or above
Proven experience of a range of secretarial procedures
Your skills will include the ability to priorities, co-ordinate, and delegate your workload and that of other team members

See attached Job Description and Person Specification for full details

Person Specification

Qualifications

Essential

NVQ2 or equivalent / good standard of secondary education; GCSE at Grade C or above
PC skills and knowledge of Microsoft Office software

Knowledge/Experience

Essential

Previous reception and switchboard experience
Experience of working with the public

Person Specification

Qualifications

Essential

NVQ2 or equivalent / good standard of secondary education; GCSE at Grade C or above
PC skills and knowledge of Microsoft Office software

Knowledge/Experience

Essential

Previous reception and switchboard experience
Experience of working with the public

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.