Job summary
Job Overview
Within the Brighton and Hove Wellbeing Service, an exciting position has arisen for a Band 7 Triage Co-ordinator to join our leadership team.
The successful candidate will hold responsibility for the triage pathway of the Adult Talking Therapies Service and the Adult Wellbeing Service. You will work alongside clinicians and administrative colleagues in the service and will demonstrate excellent communication skills, understanding and kindness to colleagues and to people who will, very often be having their first contact with our services.
The Triage Co-Ordinator will work closely with partners across the healthcare system and will be an active participant in community transformation, redesigning the way people can access mental health support across the city. As such, the ability and motivation to build and maintain strong reciprocal relationships is essential.
We encourage you to contact us to arrange an informal visit and ask us any questions about the role.
Please note, although we encourage positive work-life balance, we are not able to offer remote-working-only contracts for this role. Discussions about hybrid (home & office based) working are welcomed as this is a commonly adopted approach within the service. Part time (minimum 30 hours) and flexible working patterns will be considered, however due to the demands of the role it is essential for the successful applicant to be able to work in some capacity across at least 4 days (Mon-Fri).
Main duties of the job
Main duties of the job
You will be a committed, dynamic, motivated professional with excellent communication, assessment & organisational skills. You should have recent experience working in a mental health environment. You will show ability to prioritise your work independently, & allocate/oversee triage clinicians' workloads as necessary.
An essential feature of this role is oversight & leadership of the Service's Triage Pathway. You will need demonstrable experience of working in a leadership capacity with operational/performance measuring skills - auditing, forecasting, & regular complex use of Microsoft Office amongst other software programs.
You will be responsible for the service providing a comprehensive accessible & responsive mental health service to adults & their families in the city.
You will support the team & service leads in implementing of community transformation.
You will continually develop clinical, team & service evaluation & service delivery.
You contribute to effective multi-disciplinary working in the community mental health system & build up effective liaison with community, primary, & other secondary & tertiary services/agencies in the locality to provide holistic care based on individuals' needs & service development.
Job responsibilities
For the main duties and responsibilities for this role please read the attached job description & person spec. When applying, please ensure your supporting statement reflects the criteria in these documents.
About us
What can we offer you?
As a key member of the Brighton & Hove Wellbeing Service, you will find the role rewarding & varied within the well-established & supportive team, where we have strong values about working in a patient centred manner, where recovery & wellbeing is at the heart of everything we do. You can expect close working peer support & regular supervision to enable you to feel safe in your practice whilst further developing your skills.
As a mental health trust Sussex Partnership places a huge focus on the wellbeing of our staff & ensuring our reward packages reflect the immensely important work they do. We can offer you:
- The ability to work from home frequently
- The opportunity to work in a new and exciting collaboration & to help us forge our path
- Access to numerous wellbeing and support programmes
- Excellent supervision programmes, with ongoing opportunities for training & development
- Access to a host of discount schemes (including gyms, shopping, restaurants & cars)
- A position within a trust rated as 'Outstanding' for caring and 'Good' overall by the CQC
Job description
Job responsibilities
1.0 Job outline Main Duties
- The Triage Coordinator role ensures that all adult referrals to the Brighton and Hove Wellbeing
Service are triaged and managed appropriately within the agreed time scales.
1.2 The post holder will:
- Occupy the role of Triage Coordinator for adult referrals into the Brighton and Hove Wellbeing Service, ensuring high quality screening of all referrals as they come in, discussing with GPs, as required, priority referrals and ensuring they receive an appropriate and clinically sound response.
- Oversee the work of other service members working into triage, ensuring high quality practice and adherence to agreed standards and KPIs
- Ensure adequate service cover to triage, including access to specialist advice from senior clinical staff on a daily basis
- Work with the triage and senior admin staff to ensure appropriate recording on the electronic care record and maintain statistics on referrals received and outcomes.
- Work collaboratively and in partnership with the Clinical Leads, Service Managers and Team Leaders in the service. Form strong working relationships with colleagues in Secondary Care and Third Sector providers.
- Develop an effective and a transparent relationship with referrers, based on the ethos of
No Wrong Door.
- Attend as required relevant Integrated Governance meetings within the Brighton and Hove Wellbeing Service in their capacity as the lead for referral management and triage within the service.
- To provide effective professional leadership within triage to both administrative and clinical colleagues, addressing issues of standard setting, championing national and local mental health developments especially in relation to access and referral management.
- To facilitate a high-quality evidence-based primary care mental health service, as the referral coordinator, within a multidisciplinary context.
- To provide clinical advice and / or, consultancy within triage to patients, carers and / or professionals to support and expedite referrals into the service.
- To provide advice and consultation on mental health clinical issues, as required, to other team members and interested stakeholders.
- To take a lead role in addressing issues around clinical standards of practice and undertaking audits in relation to the triage function within the Brighton and Hove Wellbeing Service.
- To provide opportunities for clinical and professional reflection to both administrative and clinical colleagues supporting triage within the Brighton and Hove Wellbeing Service. To promote the maintenance of high standards of clinical practice.
- Leadership responsibilities
- To provide leadership on referral management within the Brighton and Hove Wellbeing service
- To provide leadership to clinicians and admin staff working into triage, ensuring standards and systems are clear and adhered to.
- To act as an informal and formal source of information, support and supervision for all administrative and clinical colleagues within the triage team/function.
- To take the lead role in ensuring that all administrative and clinical colleagues working in triage have up to date knowledge of good practice and ensure that clinical practice is maintained in accordance with local, national and professional policies and codes of conduct.
- To work with Service Leads and contribute to the regular review of triage capacity within the service and the review of systems and procedures for managing work, including where appropriate formal evaluation and audit.
- To identify any difficulties in the delivery of an effective triage function and report them to the Service Manager as required.
- To take a lead in project groups relevant to the development of the triage function within the Brighton and Hove Wellbeing Service.
- To take a lead role, through a collaborative appraisal process with Service leads, in identifying and assisting with the education, training and development needs of staff undertaking triage in the service, in line with professional requirements and service needs.
3.8 To contribute to the formulation of team policies and procedures and trust-wide clinical policies as they relate to triage and referral management within the Brighton and Hove Wellbeing Service.
- Clinical responsibilities
- To work as a senior mental health practitioner, providing a role model for other clinicians, using a high level of evidence-based clinical expertise, ensuring that the referral management process is robust and that appropriate risk assessments are carried out.
- To work in close collaboration and partnership with the other services within the locality, both internal and external to the organisation
- To actively promote a user and carer-led service, involving both in direct provision and development of services.
- To be the point of contact providing clinical expertise and decision making on referrals to the team.
- To co-ordinate and chair referral management meetings as required and discuss priority referrals with the GP as required. To attend other clinical interface meetings in relation to triage and referral management as required.
- To develop effective relationships with the GPs/referrers in the locality ensuring they receive a prompt response to their queries and referrals.
- Operational responsibilities
- To coordinate the triage rota within the Brighton and Hove Wellbeing Service ensuring adequate triage capacity in line with service demand and access standards is maintained.
- To undertake demand and capacity planning to inform the triage rota and to monitor patient flow against this. To forward plan and support the service to mitigate in light of seasonal variations e.g. periods of increased demand or reduced capacity.
- To act as a point of contact and liaison with administrative colleagues to oversee the import of referrals into the Service.
- To ensure robust reporting of the triage function via Power BI including data review in terms of data quality and achievement of KPIs. To provide the monthly LQR narrative for Commissioners with regards to the triage function for the Brighton and Hove Wellbeing Service.
- Professional responsibilities
- To promote and lead clinical audit activity and service -practices, ensuring high standards of service delivery are promoted and maintained.
- To provide informal supervision and support to both administrative and clinical colleagues in relation to the triage function for the Brighton and Hove Wellbeing Service as required.
- To participate in own annual appraisal, objective setting and review with the Service Manager.
- To collate any relevant data related to the referral activity/patient flow in conjunction with the Service Manager and Operational leads.
- All staff are required to abide by the relevant code of conduct for their profession and the standards of behaviour expected of all staff in the trust disciplinary policy and procedures.
- All staff are required to adhere to all trust policies and procedures and are responsible for making themselves aware of these policies and procedures.
- All staff are required to treat information relating to patients, employees and business of the Trust in the strictest confidence. Under no circumstances should such information be discussed with any unauthorised person(s) or organisations. At all times employees are required to comply with the provisions of the Data Protection Act.
- All staff are required to maintain their own awareness of, and comply with, policies and procedures relating to health & safety (whether statutory or trust), and assist in ensuring the compliance of other staff.
- All staff are required to support the trusts vision of promoting a positive approach to diversity and equality of opportunity, to eliminate discrimination and disadvantage in service delivery and employment, and to manage, support or comply by adhering to the trusts equality and diversity policy.
8.0 Key relationships
- Colleagues within the team and within the locality
- Other senior nurses within the locality, and the trust
- The Team Leaders in the locality
- Service Manager
- Operational Leads
- Governance Leads
- Clinical Leads
- GPs
- Consultant colleagues
- Service user and carer representatives
- Colleagues from partner organisations
Job description
Job responsibilities
1.0 Job outline Main Duties
- The Triage Coordinator role ensures that all adult referrals to the Brighton and Hove Wellbeing
Service are triaged and managed appropriately within the agreed time scales.
1.2 The post holder will:
- Occupy the role of Triage Coordinator for adult referrals into the Brighton and Hove Wellbeing Service, ensuring high quality screening of all referrals as they come in, discussing with GPs, as required, priority referrals and ensuring they receive an appropriate and clinically sound response.
- Oversee the work of other service members working into triage, ensuring high quality practice and adherence to agreed standards and KPIs
- Ensure adequate service cover to triage, including access to specialist advice from senior clinical staff on a daily basis
- Work with the triage and senior admin staff to ensure appropriate recording on the electronic care record and maintain statistics on referrals received and outcomes.
- Work collaboratively and in partnership with the Clinical Leads, Service Managers and Team Leaders in the service. Form strong working relationships with colleagues in Secondary Care and Third Sector providers.
- Develop an effective and a transparent relationship with referrers, based on the ethos of
No Wrong Door.
- Attend as required relevant Integrated Governance meetings within the Brighton and Hove Wellbeing Service in their capacity as the lead for referral management and triage within the service.
- To provide effective professional leadership within triage to both administrative and clinical colleagues, addressing issues of standard setting, championing national and local mental health developments especially in relation to access and referral management.
- To facilitate a high-quality evidence-based primary care mental health service, as the referral coordinator, within a multidisciplinary context.
- To provide clinical advice and / or, consultancy within triage to patients, carers and / or professionals to support and expedite referrals into the service.
- To provide advice and consultation on mental health clinical issues, as required, to other team members and interested stakeholders.
- To take a lead role in addressing issues around clinical standards of practice and undertaking audits in relation to the triage function within the Brighton and Hove Wellbeing Service.
- To provide opportunities for clinical and professional reflection to both administrative and clinical colleagues supporting triage within the Brighton and Hove Wellbeing Service. To promote the maintenance of high standards of clinical practice.
- Leadership responsibilities
- To provide leadership on referral management within the Brighton and Hove Wellbeing service
- To provide leadership to clinicians and admin staff working into triage, ensuring standards and systems are clear and adhered to.
- To act as an informal and formal source of information, support and supervision for all administrative and clinical colleagues within the triage team/function.
- To take the lead role in ensuring that all administrative and clinical colleagues working in triage have up to date knowledge of good practice and ensure that clinical practice is maintained in accordance with local, national and professional policies and codes of conduct.
- To work with Service Leads and contribute to the regular review of triage capacity within the service and the review of systems and procedures for managing work, including where appropriate formal evaluation and audit.
- To identify any difficulties in the delivery of an effective triage function and report them to the Service Manager as required.
- To take a lead in project groups relevant to the development of the triage function within the Brighton and Hove Wellbeing Service.
- To take a lead role, through a collaborative appraisal process with Service leads, in identifying and assisting with the education, training and development needs of staff undertaking triage in the service, in line with professional requirements and service needs.
3.8 To contribute to the formulation of team policies and procedures and trust-wide clinical policies as they relate to triage and referral management within the Brighton and Hove Wellbeing Service.
- Clinical responsibilities
- To work as a senior mental health practitioner, providing a role model for other clinicians, using a high level of evidence-based clinical expertise, ensuring that the referral management process is robust and that appropriate risk assessments are carried out.
- To work in close collaboration and partnership with the other services within the locality, both internal and external to the organisation
- To actively promote a user and carer-led service, involving both in direct provision and development of services.
- To be the point of contact providing clinical expertise and decision making on referrals to the team.
- To co-ordinate and chair referral management meetings as required and discuss priority referrals with the GP as required. To attend other clinical interface meetings in relation to triage and referral management as required.
- To develop effective relationships with the GPs/referrers in the locality ensuring they receive a prompt response to their queries and referrals.
- Operational responsibilities
- To coordinate the triage rota within the Brighton and Hove Wellbeing Service ensuring adequate triage capacity in line with service demand and access standards is maintained.
- To undertake demand and capacity planning to inform the triage rota and to monitor patient flow against this. To forward plan and support the service to mitigate in light of seasonal variations e.g. periods of increased demand or reduced capacity.
- To act as a point of contact and liaison with administrative colleagues to oversee the import of referrals into the Service.
- To ensure robust reporting of the triage function via Power BI including data review in terms of data quality and achievement of KPIs. To provide the monthly LQR narrative for Commissioners with regards to the triage function for the Brighton and Hove Wellbeing Service.
- Professional responsibilities
- To promote and lead clinical audit activity and service -practices, ensuring high standards of service delivery are promoted and maintained.
- To provide informal supervision and support to both administrative and clinical colleagues in relation to the triage function for the Brighton and Hove Wellbeing Service as required.
- To participate in own annual appraisal, objective setting and review with the Service Manager.
- To collate any relevant data related to the referral activity/patient flow in conjunction with the Service Manager and Operational leads.
- All staff are required to abide by the relevant code of conduct for their profession and the standards of behaviour expected of all staff in the trust disciplinary policy and procedures.
- All staff are required to adhere to all trust policies and procedures and are responsible for making themselves aware of these policies and procedures.
- All staff are required to treat information relating to patients, employees and business of the Trust in the strictest confidence. Under no circumstances should such information be discussed with any unauthorised person(s) or organisations. At all times employees are required to comply with the provisions of the Data Protection Act.
- All staff are required to maintain their own awareness of, and comply with, policies and procedures relating to health & safety (whether statutory or trust), and assist in ensuring the compliance of other staff.
- All staff are required to support the trusts vision of promoting a positive approach to diversity and equality of opportunity, to eliminate discrimination and disadvantage in service delivery and employment, and to manage, support or comply by adhering to the trusts equality and diversity policy.
8.0 Key relationships
- Colleagues within the team and within the locality
- Other senior nurses within the locality, and the trust
- The Team Leaders in the locality
- Service Manager
- Operational Leads
- Governance Leads
- Clinical Leads
- GPs
- Consultant colleagues
- Service user and carer representatives
- Colleagues from partner organisations
Person Specification
Qualifications
Essential
- Registered Health and / or Social Care qualification
- Professional registration or equivalent
- Post-basic courses / study days
- Evidence of CPD
Knowledge & Experience
Essential
- Significant post - qualification experience in community setting
- Knowledge of Primary Care Mental Health including IAPT
- Experience of working with people with serious / common mental health problems
- Experience of providing supervision / mentoring / clinical training / leadership
- Understanding of health and social care governance
Person Specification
Qualifications
Essential
- Registered Health and / or Social Care qualification
- Professional registration or equivalent
- Post-basic courses / study days
- Evidence of CPD
Knowledge & Experience
Essential
- Significant post - qualification experience in community setting
- Knowledge of Primary Care Mental Health including IAPT
- Experience of working with people with serious / common mental health problems
- Experience of providing supervision / mentoring / clinical training / leadership
- Understanding of health and social care governance
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
UK Registration
Applicants must have current UK professional registration. For further information please see
NHS Careers website (opens in a new window).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
UK Registration
Applicants must have current UK professional registration. For further information please see
NHS Careers website (opens in a new window).
