Job summary
The post holder supports the Quality Assurance programme and oversees related programmes across the Trust's Services. This will include regulatory requirements, quality and safety reviews and compliance related improvement programmes.
Please refer to the JD and Person Specification attached for further details.
Main duties of the job
- Central point of contact for Quality and Assurance team.
- Undertake routine & non-routine work requests
- Responsible for design, implementation, management, oversight and supervision of the Trust's internal compliance & assurance programme of- Quality Reviews.
- Co-ordinating all CQC related activity across the Trust, to include CQC Inspections, CQC MHA Reviews, CQC MHA complaints & safeguarding concerns & CQC Engagement meetings.
- Manage the Tendable software licence & its application within the Quality Review programme.
- Receive & collate complex, sensitive and confidential data.
- Ensure paper based and electronic document storage is in accordance with trust policy.
- Responsible for maintaining comprehensive information systems.
- Actively engage in discussions to develop and maintain administrative & information systems & processes.
- Supporting the QA Team to implement new systems and ways of working.
- Liaise with other directorates and staff at all levels in addition to external agencies.
- Participate in the Trust's mandatory training, supervision & appraisal system.
- Line management of Band 5 role within the Team.
- Responsible for initiating & sending out, without reference, routine correspondence.
- Prepare reports & presentation materials, leading where appropriate.
- To maintain oversight and scrutiny of Trustwide improvement plans.
- Establish & maintain office systems in respect to registration & enquiries.
Please refer to the JD and Person Specification attached for further details.
About us
Sussex Partnership provides mental health and learning disability care for all age groups across Sussex and for children and young people in Hampshire.
We encourage flexible working. We know that a positive work/ life balance brings about huge health-related benefits, which has a positive impact on the care we provide. Please speak to us about flexible working, for example, home-working, part time hours, flexible start/ finish times or anything else. If it works for you and works for the role, we'll do our best to make it happen.
We'd love you to join our Trust, rated 'good' overall and 'outstanding' for caring by the CQC. Our staff agree, in our recent staff survey 82% told us that they recognise that care for patients is our top priority.
Other key survey results:
- 70% highlighting flexible working as a key point for satisfaction at work
- 79% reporting feeling able to make suggestions to improve the work in their team
- 77% identifying opportunities to show initiative in their roles
Job description
Job responsibilities
- To have oversight and scrutiny of working groups or service development forums to develop practice, policies, protocols or guidelines aimed at improving quality and compliance. The post holder will be required to receive and communicate complex and sensitive information with a range of internal and external stakeholders, and must be able to work autonomously with people who use services, practitioners and partner agencies.
Specific tasks include ensuring:
- The design, implementation and management of the Trusts internal assurance programme Quality and Safety Reviews.
- Manage the Trusts software license (Tendable) and its application to support the Quality Review Programme.
- Review and prepare a range of Quality reports for a variety of committees.
- Manage the assurance of the Mental Health Act reviews ensuring accurate completion of Provider Action Statements and timely return to CQC and oversight of agreed actions to the require standard
- There is a systematic approach to the collection, reporting and storage of compliance information and associated risks and that these are reviewed on a regular basis.
- The Trust remains appropriately registered with the Care Quality Commission through the completion and submission of statutory notifications via the electronic portal system.
- To have oversight and supervision of the Trusts programme of internal Quality Reviews and subsequent reports., To ensure that improvement plans are reviewed on a monthly basis by respective Clinical Leads.
- Information relating to quality and compliance is collected and presented for various Trust reports in conjunction with other members of the team.
- There is a point of contact for staff across the organisation and external stakeholders for advice and support relating to quality and compliance issues
Please see attached Job Description and Person Specification for more detailed information.
Job description
Job responsibilities
- To have oversight and scrutiny of working groups or service development forums to develop practice, policies, protocols or guidelines aimed at improving quality and compliance. The post holder will be required to receive and communicate complex and sensitive information with a range of internal and external stakeholders, and must be able to work autonomously with people who use services, practitioners and partner agencies.
Specific tasks include ensuring:
- The design, implementation and management of the Trusts internal assurance programme Quality and Safety Reviews.
- Manage the Trusts software license (Tendable) and its application to support the Quality Review Programme.
- Review and prepare a range of Quality reports for a variety of committees.
- Manage the assurance of the Mental Health Act reviews ensuring accurate completion of Provider Action Statements and timely return to CQC and oversight of agreed actions to the require standard
- There is a systematic approach to the collection, reporting and storage of compliance information and associated risks and that these are reviewed on a regular basis.
- The Trust remains appropriately registered with the Care Quality Commission through the completion and submission of statutory notifications via the electronic portal system.
- To have oversight and supervision of the Trusts programme of internal Quality Reviews and subsequent reports., To ensure that improvement plans are reviewed on a monthly basis by respective Clinical Leads.
- Information relating to quality and compliance is collected and presented for various Trust reports in conjunction with other members of the team.
- There is a point of contact for staff across the organisation and external stakeholders for advice and support relating to quality and compliance issues
Please see attached Job Description and Person Specification for more detailed information.
Person Specification
Qualifications
Essential
- A recognised project management qualification or demonstrable experience ofutilising project management tools and systems.
Knowledge / Experience
Essential
- Experience of providing support / supervision and motivation of staff.
- Experience of performance monitoring.
Skills
Essential
- Provide and receive complex information; persuasive motivational, negotiating, presenting and training skills are required. Able to communicate to people at all levels.
- Complex facts or situations, requiring interpretation, comparison of a range of options. Ability to analyse, monitor and resolve failures to meet project standards.
- Ability to plan and organise a broad range of complex activities.
- Ability to develop or create reports, documents, drawings. Maintaining one or more information systems. Creation of databases and performance reports.
Abilities
Essential
- Frequent exposure to distressing or emotional circumstances on a daily basis, for example exposure to serious incident data and communicating this with external stakeholders.
Approach / Values / Personal attributes
Essential
- Demonstrate support for the values and beliefs of the Care Group and those of the Trust.
- Team working.
Person Specification
Qualifications
Essential
- A recognised project management qualification or demonstrable experience ofutilising project management tools and systems.
Knowledge / Experience
Essential
- Experience of providing support / supervision and motivation of staff.
- Experience of performance monitoring.
Skills
Essential
- Provide and receive complex information; persuasive motivational, negotiating, presenting and training skills are required. Able to communicate to people at all levels.
- Complex facts or situations, requiring interpretation, comparison of a range of options. Ability to analyse, monitor and resolve failures to meet project standards.
- Ability to plan and organise a broad range of complex activities.
- Ability to develop or create reports, documents, drawings. Maintaining one or more information systems. Creation of databases and performance reports.
Abilities
Essential
- Frequent exposure to distressing or emotional circumstances on a daily basis, for example exposure to serious incident data and communicating this with external stakeholders.
Approach / Values / Personal attributes
Essential
- Demonstrate support for the values and beliefs of the Care Group and those of the Trust.
- Team working.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
