Call Handler
The closing date is 18 February 2026
Job summary
Pennine Lancashire is seeking a Band 3 Call Handler at our Initial Response Service, based at The Mount, Accrington. This is an exciting opportunity, and the successful candidate will be part of an evolving service that has the needs of our service users at its heart. We are looking for someone who is enthusiastic to come and join a forward thinking, dynamic and constantly developing team.
Main duties of the job
To provide a call reception service for enquiries and referrals into LSCFT in the designated locality. To support the referral pathway- engaging with service users, carers, members of the public and other professionals to ensure that calls are dealt with efficiently and routed appropriately. This involves administrative tasks associated with the maintenance of health records, scheduling appointments.
Main duties of the job
- To provide rapid response/ face to face triage function in the community with Band 6 Mental Health Practitioner (MHP), which may require driving.
- Always utilising a high level of customer service skills, provide a call handling role to the Access Service ensuring that demographic detail is correctly recorded and all calls are routed appropriately.
- To ensure that all clinical information is effectively communicated and documented within the electronic records system as per agreed Trust standards.
- Provide relevant information regarding local statutory and non-statutory services that may be able to assist the individual, the family or carers.
- Communicate effectively with service users, carers, colleagues and all other Professionals.
- Participate in the continuous development of the service.
- To have the ability to work under direct/indirect supervision when providing individualised care.
- To support the referral Pathway into LSCFT services, inclusive of scheduling appointments.
About us
LSCFT values diversity and inclusion, recognising that talent from varied backgrounds creates a flexible, creative, and effective workforce. We actively challenge discrimination and welcome applications from all, regardless of age, disability (including those with experience of accessing or caring for someone who has accessed mental health or learning disability services), ethnicity, gender, religion, belief, or sexual orientation.
Our aim is to reflect the communities we serve, so we particularly encourage applications from under-represented groups. If you'd like to discuss your application, please ask.
We also welcome individuals with lived experience relevant to the role or service area, as your insight brings authenticity to our services.
LSCFT support flexible working, we believe that a positive work/life balance benefits NHS employees through improved health and wellbeing. We would consider working patterns such as term time, part time, compressed hours and flexi-time.
Details
Date posted
05 February 2026
Pay scheme
Agenda for change
Band
Band 3
Salary
£24,937 to £26,598 a year Per Annum (subject to confirmation)
Contract
Permanent
Working pattern
Full-time
Reference number
351-PEN1055-CS
Job locations
The Mount
Whalley Road,
Accrington
BB5 5DE
Employer details
Employer name
Lancashire & South Cumbria NHS Foundation Trust
Address
The Mount
Whalley Road,
Accrington
BB5 5DE
Employer's website
https://www.lscft.nhs.uk/ (Opens in a new tab)
Employer contact details
For questions about the job, contact:
Supporting documents
Privacy notice
Lancashire & South Cumbria NHS Foundation Trust's privacy notice (opens in a new tab)