Job summary
An exciting opportunity has arisen for a Band 3 Mobile Ward Administrator to work within our Access & Urgent Care, supporting the Duxbury Ward at Chorley District Hospital.Your previous employment in administration and customer service will provide you with the foundation needed to work efficiently, competently and with a caring demeanour.Our service users are at the heart of what we do. Our admin teams provide the vital link for those who require support within our service whether that be queries regarding their referrals, booking appointments or responding to medication or clinical concerns.Our administrators are required to support meetings therefore you must have proven experience in minuting meetings that are of a sensitive nature. Attention to detail is a pre-requisite. We are focused on care therefore our work must reflect this.An employment history outside of the NHS will be considered however your application must prove you work in line with our core valueso We are approachable and show compassiono We actively listen to what people need and proactively offer supporto We pay attention to our own wellbeing and the wellbeing of otherso We celebrate success and provide feedback that is sincere and genuine.
Main duties of the job
The ability to work flexibly is a requirement as at times you will be required to provide support to our teams within the Mental and Physical Health Networks, including reception duties. Appropriate travel time will be agreed when you are instructed to work away from your base site.
Due to the needs of the service, remote working is not available as our colleagues are required to be office based.
The post holder will provide a comprehensive administration and information service and coordinate their activities with other members of the administration team to ensure an efficient and confidential service is provided.
The post holder will be aligned to a specific clinical team and is required to work flexibly in response to the needs of the service providing cover to other teams on various sites as directed by the Clinical Team Leader in liaison with Admin Team Leader to ensure continuity of a quality service.
The post holder will provide support and day to day supervision of Administrative Assistant and act up on behalf of the Admin Team Leader as required.
About us
LSCFT values diversity and inclusion, recognising that talent from varied backgrounds creates a flexible, creative, and effective workforce. We actively challenge discrimination and welcome applications from all, regardless of age, disability (including those with experience of accessing or caring for someone who has accessed mental health or learning disability services), ethnicity, gender, religion, belief, or sexual orientation.
Our aim is to reflect the communities we serve, so we particularly encourage applications from under-represented groups. If you'd like to discuss your application, please ask.
We also welcome individuals with lived experience relevant to the role or service area, as your insight brings authenticity to our services.
LSCFT support flexible working, we believe that a positive work/life balance benefits NHS employees through improved health and wellbeing. We would consider working patterns such as term time, part time, compressed hours and flexi-time.
Job description
Job responsibilities
Receive allocate and despatch internal /external mail in line with the Trust policy. Receive incoming telephone calls, dealing with enquiries and passing on more complex queries to the appropriate member of staff Ensure all callers receive a prompt, courteous, non judgemental and well-informed response. To be the first point of contact for the unit/department providing a comprehensive customer service and enquiry provision to internal and external customers of the Trust. Provide a comprehensive administrative service which will include minute taking, cover compilation of reports and other correspondence on behalf of the team manager and other members of the team, ensuring a high standard in accordance with Trust standards. To create and maintain effective working relationships with staff at all levels, internal and external across the whole health economy. Work collaboratively with the appropriate management teams and other departments including clinicians to ensure that the appropriate leads are notified in the case of matters of urgency and dealt with in a timely manner. To provide a secretarial function to the Team Leader and Deputy Team Leader. To arrange supervisions and PDRs on the Managers behalf. Attend and participate in team meeting and admin services meetings as required
Please read the job description and person specification attached to ensure your experience aligns with the post. Your duties will include but not be limited to those detailed.
For more information, please contact Kevin Mistry on Kevin.Mistry@lscft.nhs.uk
Job description
Job responsibilities
Receive allocate and despatch internal /external mail in line with the Trust policy. Receive incoming telephone calls, dealing with enquiries and passing on more complex queries to the appropriate member of staff Ensure all callers receive a prompt, courteous, non judgemental and well-informed response. To be the first point of contact for the unit/department providing a comprehensive customer service and enquiry provision to internal and external customers of the Trust. Provide a comprehensive administrative service which will include minute taking, cover compilation of reports and other correspondence on behalf of the team manager and other members of the team, ensuring a high standard in accordance with Trust standards. To create and maintain effective working relationships with staff at all levels, internal and external across the whole health economy. Work collaboratively with the appropriate management teams and other departments including clinicians to ensure that the appropriate leads are notified in the case of matters of urgency and dealt with in a timely manner. To provide a secretarial function to the Team Leader and Deputy Team Leader. To arrange supervisions and PDRs on the Managers behalf. Attend and participate in team meeting and admin services meetings as required
Please read the job description and person specification attached to ensure your experience aligns with the post. Your duties will include but not be limited to those detailed.
For more information, please contact Kevin Mistry on Kevin.Mistry@lscft.nhs.uk
Person Specification
Education/Qualifications
Essential
- NVQ Level 3 in Customer Care or Business Administration - or equivalent experience
- Demonstrable commitment to continuous personal development
- EDCL or Equivalent
Knowledge
Essential
- Knowledge of NHS
- Knowledge of LSCFT policies and values
- Good working knowledge of all Microsoft office applications e.g. Excel, Access, Word, PowerPoint
- Awareness of issues in the Mental Health Network
- Knowledge of a range of administrative procedures and practice
Experience
Essential
- Previous experience as a Secretary/Administrator including diary management
- Previous experience of working in a fast moving, confidential, sensitive, pressurised deadline driven environment
- Experience of supporting and minuting meetings
- Supervision of staff
Skills and Abilities
Essential
- Takes a pro-active approach to tasks
- Ability to communicate effectively at all levels using e-mail, telephone or face to face
- Proven experience in producing minutes
- Able to demonstrate skills in organising and prioritising of diaries and schedules
- Accurate keyboard skills for producing reports and correspondence etc. including live note taking at RSA II or equivalent
- Ability to work flexibly to meet the needs of the service
- Capable of working under pressure and using own initiative; able to prioritise workload
- Ability to manage non routine enquiries without immediate supervision
Work related Circimstances
Essential
- Willingness to travel to different locations within the network/Trust
- Willingness to undertake CRB clearances
- Ability to work flexibly and comply with all requirements of post
Person Specification
Education/Qualifications
Essential
- NVQ Level 3 in Customer Care or Business Administration - or equivalent experience
- Demonstrable commitment to continuous personal development
- EDCL or Equivalent
Knowledge
Essential
- Knowledge of NHS
- Knowledge of LSCFT policies and values
- Good working knowledge of all Microsoft office applications e.g. Excel, Access, Word, PowerPoint
- Awareness of issues in the Mental Health Network
- Knowledge of a range of administrative procedures and practice
Experience
Essential
- Previous experience as a Secretary/Administrator including diary management
- Previous experience of working in a fast moving, confidential, sensitive, pressurised deadline driven environment
- Experience of supporting and minuting meetings
- Supervision of staff
Skills and Abilities
Essential
- Takes a pro-active approach to tasks
- Ability to communicate effectively at all levels using e-mail, telephone or face to face
- Proven experience in producing minutes
- Able to demonstrate skills in organising and prioritising of diaries and schedules
- Accurate keyboard skills for producing reports and correspondence etc. including live note taking at RSA II or equivalent
- Ability to work flexibly to meet the needs of the service
- Capable of working under pressure and using own initiative; able to prioritise workload
- Ability to manage non routine enquiries without immediate supervision
Work related Circimstances
Essential
- Willingness to travel to different locations within the network/Trust
- Willingness to undertake CRB clearances
- Ability to work flexibly and comply with all requirements of post
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
Lancashire & South Cumbria NHS Foundation Trust
Address
Chorley and South Ribble Hospital, Chorley Inpatients & West Lancs Admin Hub
Preston Rd,
Chorley
PR7 1PP
Employer's website
https://www.lscft.nhs.uk/ (Opens in a new tab)
