Lancashire & South Cumbria NHS Foundation Trust

IT Service Desk Analyst

The closing date is 25 November 2025

Job summary

The post holder will work as part of the Lancashire & South Cumbria NHS Foundation Trust's Digital team.

The post holder will work as part of a team who will provide first point of contact support to both agile and anchor workers across Lancashire and South Cumbria and any external agencies that LSCFT supply technical services to.

Main duties of the job

We are an ITIL driven Service Desk and we require a Foundation qualification or proof of working towards this. Effective communication, the ability to prioritise and plan workload is essential We currently support over 8,500 customers and whilst only a small team we are very effective.

We require motivated people with the energy and enthusiasm for dealing with the volume of calls currently handled by the desk

About us

LSCFT values diversity and inclusion, recognising that talent from varied backgrounds creates a flexible, creative, and effective workforce. We actively challenge discrimination and welcome applications from all, regardless of age, disability (including those with experience of accessing or caring for someone who has accessed mental health or learning disability services), ethnicity, gender, religion, belief, or sexual orientation.

Our aim is to reflect the communities we serve, so we particularly encourage applications from under-represented groups. If you'd like to discuss your application, please ask.

We also welcome individuals with lived experience relevant to the role or service area, as your insight brings authenticity to our services.

LSCFT support flexible working, we believe that a positive work/life balance benefits NHS employees through improved health and wellbeing. We would consider working patterns such as term time, part time, compressed hours, home/remote working, and flexi-time.

Date posted

19 November 2025

Pay scheme

Agenda for change

Band

Band 3

Salary

£24,937 to £26,598 a year per annum

Contract

Permanent

Working pattern

Full-time

Reference number

351-CS2809-LW

Job locations

Sceptre Point

Preston

PR5 6AW

Job description

Job responsibilities

Please see attached the job description and person specification for more information about this role.

Job description

Job responsibilities

Please see attached the job description and person specification for more information about this role.

Person Specification

Qualifications

Essential

Educated to GCSE standard or equivalent in Maths and English.
NVQ level III in relevant subject or equivalent
ITIL Foundation Qualification or proof of working towards it

Knowledge

Essential

In-depth knowledge of Microsoft Office packages including Word/Excel/PowerPoint/Outlook

Experience

Essential

Demonstrable experience of working effectively in an office environment undertaking a range of administration duties
Experience working in a customer services environment
Experience of working to deadlines

Skills

Essential

Able to build effective working relationships at all levels.
Proven ability to communicate appropriately and effectively with all grades of staff both verbally and in writing.
Proven ability to produce well presented, clear and accurate documents

Person Specification

Qualifications

Essential

Educated to GCSE standard or equivalent in Maths and English.
NVQ level III in relevant subject or equivalent
ITIL Foundation Qualification or proof of working towards it

Knowledge

Essential

In-depth knowledge of Microsoft Office packages including Word/Excel/PowerPoint/Outlook

Experience

Essential

Demonstrable experience of working effectively in an office environment undertaking a range of administration duties
Experience working in a customer services environment
Experience of working to deadlines

Skills

Essential

Able to build effective working relationships at all levels.
Proven ability to communicate appropriately and effectively with all grades of staff both verbally and in writing.
Proven ability to produce well presented, clear and accurate documents

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Lancashire & South Cumbria NHS Foundation Trust

Address

Sceptre Point

Preston

PR5 6AW

Employer's website

https://www.lscft.nhs.uk/ (Opens in a new tab)

Employer details

Employer name

Lancashire & South Cumbria NHS Foundation Trust

Address

Sceptre Point

Preston

PR5 6AW

Employer's website

https://www.lscft.nhs.uk/ (Opens in a new tab)