Lancashire & South Cumbria NHS Foundation Trust

Receptionist

The closing date is 18 November 2025

Job summary

Applications are invited for a Band 2 Receptionist to work in our busy mental health inpatient service based at Guild Lodge in Whittingham to provide a comprehensive administration and information service across the service, and coordinate their activities with other members of the administration team to ensure an efficient and confidential service is provided.

Main duties of the job

The post holder will be organised, professional, committed and will assist in providing a high standard, quality reception service within designated base.

The post holder will have knowledge of relevant customer service procedures applicable to this role. Problem solving is an integral part of the role.

The role will involve contact on a daily basis with a wide range of people - both internal and external to the organisation and therefore requires a confident approach. The post holder will need to be a team player with very strong communication skills.

The post holder will work flexibly in response to the needs of the service providing cover to various sites as directed by their line manager to ensure continuity of service provision.

About us

Lancashire & South Cumbria NHS Foundation Trust provides a range of services including secondary mental health care across this area. Specialist provision comprises inpatient child and adolescent mental health services, perinatal mental health and forensic services including low and medium secure care.

The Trust also provides a range of physical health and well-being services in the community alongside a range of partners in the Lancashire, Cumbria and Sefton area.

Lancashire & South Cumbria Foundation Trust encourages flexible working, we believe that a positive work/life balance benefits NHS employees through improved health and wellbeing. We would consider working patterns such as; term time, part time, compressed hours, flexi-time and career breaks. We encourage applicants to state clearly on their application forms this request and discuss these options at interview.

For more information please visit our website via Lancashire & South Cumbria NHS FT.

Details

Date posted

04 November 2025

Pay scheme

Agenda for change

Band

Band 2

Salary

£24,465 a year per annum

Contract

Permanent

Working pattern

Part-time

Reference number

351-SPS1516-SRP

Job locations

Guild Lodge, Guild Park

Whittingham Lane

Preston

PR3 2JH


Job description

Job responsibilities

For more details on this vacancy please review the attached job description and person specification.

Job description

Job responsibilities

For more details on this vacancy please review the attached job description and person specification.

Person Specification

Education / Qualification

Essential

  • NVQ Level 2 in Customer Care - or equivalent experience.
  • Willingness to commit to continuous personal development.

Knowledge

Essential

  • Knowledge of administrative systems and processes.

Experience

Essential

  • Previous experience in customer services or administration.
Person Specification

Education / Qualification

Essential

  • NVQ Level 2 in Customer Care - or equivalent experience.
  • Willingness to commit to continuous personal development.

Knowledge

Essential

  • Knowledge of administrative systems and processes.

Experience

Essential

  • Previous experience in customer services or administration.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Lancashire & South Cumbria NHS Foundation Trust

Address

Guild Lodge, Guild Park

Whittingham Lane

Preston

PR3 2JH


Employer's website

https://www.lscft.nhs.uk/ (Opens in a new tab)


Employer details

Employer name

Lancashire & South Cumbria NHS Foundation Trust

Address

Guild Lodge, Guild Park

Whittingham Lane

Preston

PR3 2JH


Employer's website

https://www.lscft.nhs.uk/ (Opens in a new tab)


Employer contact details

For questions about the job, contact:

Recruiting Manager

Emma McMahon

Emma.McMahon@lscft.nhs.uk

Details

Date posted

04 November 2025

Pay scheme

Agenda for change

Band

Band 2

Salary

£24,465 a year per annum

Contract

Permanent

Working pattern

Part-time

Reference number

351-SPS1516-SRP

Job locations

Guild Lodge, Guild Park

Whittingham Lane

Preston

PR3 2JH


Supporting documents

Privacy notice

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