Job summary
The Pennine Network is looking for an Agile Receptionist to join our Inpatient and Community Services on a full-time, permanent basis.
We are inviting applications from individuals with excellent organisation skills, who possess the ability to work on your own or as a member of the wider admin team.
The successful candidate will:
- Be able to communicate with staff, servicer users, visitors and carers in a professional manner.
- Be computer literate, able to use Microsoft office packages and possess a good telephone manner.
- Have excellent customer service and administrative skills to support the smooth and efficient functioning of the services.
- Have knowledge of relevant customer service procedures applicable to this role.
- Be a strong team player with effective communication skills.
Please be advised this role cannot be sponsored.
Main duties of the job
The post holder will provide a comprehensive administration and information reception service across the Pennine Mental Health Network, coordinating their activities with other reception team members to ensure an efficient and confidential service is provided.
The post holder will work flexibly in response to the needs of the Locality Administration Services, providing cover to departments on various sites as directed by their line manager in liaison with Locality Admin Coordinator to ensure continuity of a quality service provision.
Please see the Job Description & Person Specification for the full list of duties for this role.
About us
Lancashire & South Cumbria NHS Foundation Trust provides a range of services including secondary mental health care across this area. Specialist provision comprises inpatient child and adolescent mental health services, perinatal mental health and forensic services including low and medium secure care.
The Trust also provides a range of physical health and well-being services in the community alongside a range of partners in the Lancashire, Cumbria and Sefton area.
Lancashire & South Cumbria Foundation Trust encourages flexible working, we believe that a positive work/life balance benefits NHS employees through improved health and wellbeing. We would consider working patterns such as; term time, part time, compressed hours, flexi-time and career breaks. We encourage applicants to state clearly on their application forms this request and discuss these options at interview.
Job description
Job responsibilities
- Be the first point of contact for the department.
- Answer telephones, taking and forwarding messages, ensuring that all telephone and personal callers receive a prompt, courteous, non-judgmental and well-informed response.
- Respond to queries, dealing with routine matters and passing more complex queries to the appropriate member of staff.
- Receive, allocate and dispatch departmental mail (internal and external).
- Attend and participate in team meetings and administrative service meetings as required as part of the smooth running of the service.
- Demonstrate the role to new or less experienced staff.
- Make decisions and judgements concerning information received.
- Assist in ensuring work area is kept presentable and well organised and confidential information cannot be seen or overheard by visitors.
- Plan and prioritise your own work to cope with variable demand and interruptions, ensuring quality and completions.
- Monitor and maintain stock supplies.
- Assist in the arrangements for meetings and events carrying out associated duties, including preparation of documents, booking and setting up of rooms, refreshments and equipment as required.
- Assist in site security duties where appropriate.
Please see the Job Description & Person Specification for the full list of duties for this role.
Job description
Job responsibilities
- Be the first point of contact for the department.
- Answer telephones, taking and forwarding messages, ensuring that all telephone and personal callers receive a prompt, courteous, non-judgmental and well-informed response.
- Respond to queries, dealing with routine matters and passing more complex queries to the appropriate member of staff.
- Receive, allocate and dispatch departmental mail (internal and external).
- Attend and participate in team meetings and administrative service meetings as required as part of the smooth running of the service.
- Demonstrate the role to new or less experienced staff.
- Make decisions and judgements concerning information received.
- Assist in ensuring work area is kept presentable and well organised and confidential information cannot be seen or overheard by visitors.
- Plan and prioritise your own work to cope with variable demand and interruptions, ensuring quality and completions.
- Monitor and maintain stock supplies.
- Assist in the arrangements for meetings and events carrying out associated duties, including preparation of documents, booking and setting up of rooms, refreshments and equipment as required.
- Assist in site security duties where appropriate.
Please see the Job Description & Person Specification for the full list of duties for this role.
Person Specification
Qualifications
Essential
- Administrative qualification at NVQ Level 2/RSA 2 OCR Level 1 or 2 or equivalent experience
Knowledge
Essential
- Working with Microsoft Office applications
- Working with databases
Desirable
- Working with NHS data systems such as Rio
Experience
Essential
- Working in an office environment
- Working with members of the public
Desirable
Skills
Essential
- Good grammar and numeracy skills
- Excellent keyboard skills
- Ability to communicate effectively, both verbally and written.
Personal
Essential
- Excellent telephone manner and customer service skills
- Team player
Work Related
Essential
- Ability to work flexibly and comply with all requirements of post
- Ability to travel around the organisational footprint to meet the essential requirements of the post.
Person Specification
Qualifications
Essential
- Administrative qualification at NVQ Level 2/RSA 2 OCR Level 1 or 2 or equivalent experience
Knowledge
Essential
- Working with Microsoft Office applications
- Working with databases
Desirable
- Working with NHS data systems such as Rio
Experience
Essential
- Working in an office environment
- Working with members of the public
Desirable
Skills
Essential
- Good grammar and numeracy skills
- Excellent keyboard skills
- Ability to communicate effectively, both verbally and written.
Personal
Essential
- Excellent telephone manner and customer service skills
- Team player
Work Related
Essential
- Ability to work flexibly and comply with all requirements of post
- Ability to travel around the organisational footprint to meet the essential requirements of the post.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
Lancashire & South Cumbria NHS Foundation Trust
Address
Daisyfield Mill (with travel to other sites as per the role requirements)
Blackburn
BB1 3BL
Employer's website
https://www.lscft.nhs.uk/ (Opens in a new tab)
