Lancashire & South Cumbria NHS Foundation Trust

Clinical Administrator

The closing date is 13 October 2025

Job summary

The Pennine Network is looking for a Ward Administrator to join our admin team on a part-time, permanent basis. You will have a strong attention to detail and organisational skills to support the smooth and efficient functioning of the ward.

An exciting opportunity has arisen within our Inpatient Mental Health Services, for a Ward Administrator to join our admin team on a part-time, permanent basis

We are inviting applications from individuals with excellent organisation skills, ability to work on your own or as a member of the wider admin team. The successful candidate will be able to communication with staff, servicer users, visitors and carers in a professional manner. The successful candidate must be computer literate, able to use Microsoft office packages and possess a good telephone manner.

You will have the skills to enable live minute taking to take place as well as general minute taking skills.

Main duties of the job

The post holder will be organised, professional, committed and will assist in providing a high standard, quality clinical support service.

The post holder will have knowledge of relevant customer service procedures applicable to this role. Problem solving is an integral part of the role.

The role will involve contact on a daily basis with a wide range of people - both internal and external to the organisation and therefore requires a confident approach. The post holder will need to be a team player with very strong communication skills.

Receive, allocate and dispatch internal /external mail in line with the Trust policy.
Provide a comprehensive administrative service which will include minute taking, live minute taking, compilation of reports and other correspondence on behalf of the ward manager and other members of the team, ensuring a high standard in accordance with Trust standards.
To create and maintain effective working relationships with staff at all levels, internal and external across the whole health economy.
Work collaboratively with the appropriate management teams and other departments, including clinicians, to ensure that the appropriate leads are notified in the case of matters of urgency and dealt with in a timely manner.
Attend and participate in team meeting and admin services meetings as required.

About us

Lancashire & South Cumbria NHS Foundation Trust provides a range of services including secondary mental health care across this area. Specialist provision comprises inpatient child and adolescent mental health services, perinatal mental health and forensic services including low and medium secure care.

The Trust also provides a range of physical health and well-being services in the community alongside a range of partners in the Lancashire, Cumbria and Sefton area.

Lancashire & South Cumbria Foundation Trust encourages flexible working, we believe that a positive work/life balance benefits NHS employees through improved health and wellbeing. We would consider working patterns such as; term time, part time, compressed hours, flexi-time and career breaks. We encourage applicants to state clearly on their application forms this request and discuss these options at interview.

For more information please visit our website via Lancashire & South Cumbria NHS FT.

Date posted

29 September 2025

Pay scheme

Agenda for change

Band

Band 3

Salary

£24,937 to £26,598 a year subject to confirmation (pro rata for part time hours)

Contract

Permanent

Working pattern

Part-time

Reference number

351-PEN1012-TG

Job locations

WoodView inpatient units

Mitton Rd,

Whalley, Clitheroe

BB7 9PE

Job description

Job responsibilities

Take responsibility for answering telephone calls in a polite and professional manner, ensuring the dignity, respect and confidentiality of the patients is always maintained
Provide cover for other clinically based ward clerks during leave/sickness on an ad-hoc basis as required.
To provide general cover during annual leave and sickness of other administration staff.
To create and maintain effective working relationships with staff at all levels, internal and external across the whole health economy.

For more details on this vacancy please review the attached job description and person specification.

Job description

Job responsibilities

Take responsibility for answering telephone calls in a polite and professional manner, ensuring the dignity, respect and confidentiality of the patients is always maintained
Provide cover for other clinically based ward clerks during leave/sickness on an ad-hoc basis as required.
To provide general cover during annual leave and sickness of other administration staff.
To create and maintain effective working relationships with staff at all levels, internal and external across the whole health economy.

For more details on this vacancy please review the attached job description and person specification.

Person Specification

Knowledge

Essential

Awareness of issues in the Mental Health Network
Intermediate knowledge of a range of administrative procedures and practice

Experience

Essential

Work in an office environment
Working as part of a team
Previous experience as a Secretary/Administrator including diary management
Previous experience of working in a fast moving, confidential, sensitive, pressurised deadline driven environment.
Experience of supporting and minuting meetings

Educatiom/Qualifications

Essential

NVQ Level 4 or equivalent experience
Good level of general education including Mathematics and English at GCSE or equivalent.

Skills and Abilities

Essential

Takes a proactive approach to tasks.
Ability to communicate effectively at all levels using e-mail, telephone or face to face.
Able to demonstrate skills in organising and prioritising diaries and schedules
Ability to deal with confidential and sensitive issues with tact
High standard of presentation of written work
High standard of presentation of written work
Ability to work flexibly to meet the needs of the service

work related circumstances

Essential

Willing and able to visit different bases across the locality as necessary

Person Specification

Knowledge

Essential

Awareness of issues in the Mental Health Network
Intermediate knowledge of a range of administrative procedures and practice

Experience

Essential

Work in an office environment
Working as part of a team
Previous experience as a Secretary/Administrator including diary management
Previous experience of working in a fast moving, confidential, sensitive, pressurised deadline driven environment.
Experience of supporting and minuting meetings

Educatiom/Qualifications

Essential

NVQ Level 4 or equivalent experience
Good level of general education including Mathematics and English at GCSE or equivalent.

Skills and Abilities

Essential

Takes a proactive approach to tasks.
Ability to communicate effectively at all levels using e-mail, telephone or face to face.
Able to demonstrate skills in organising and prioritising diaries and schedules
Ability to deal with confidential and sensitive issues with tact
High standard of presentation of written work
High standard of presentation of written work
Ability to work flexibly to meet the needs of the service

work related circumstances

Essential

Willing and able to visit different bases across the locality as necessary

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Lancashire & South Cumbria NHS Foundation Trust

Address

WoodView inpatient units

Mitton Rd,

Whalley, Clitheroe

BB7 9PE

Employer's website

https://www.lscft.nhs.uk/ (Opens in a new tab)

Employer details

Employer name

Lancashire & South Cumbria NHS Foundation Trust

Address

WoodView inpatient units

Mitton Rd,

Whalley, Clitheroe

BB7 9PE

Employer's website

https://www.lscft.nhs.uk/ (Opens in a new tab)