Lancashire & South Cumbria NHS Foundation Trust

Mental Health Access Line Team Leader

The closing date is 06 October 2025

Job summary

Are you passionate about making a real difference in people's lives? Do you have the leadership skills to guide a dedicated team delivering critical mental health assessments and support? If so, we want you to join our Mental Health Assess Line as a Team Leader.

Main duties of the job

In this pivotal role, you'll oversee a dynamic team ensuring they operate efficiently within the Standard Operating Procedures, consistently meet their objectives, and provide a responsive, effective service to those who need it most. Your leadership will be crucial in shaping the delivery of a service that collaborates closely with a range of partners, from the Police to the North West Ambulance Service(NWAS), and local authorities.

o Lead and empower your team to work confidently and effectively within established Standard Operating Procedures.

o Ensure team goals are met, driving continuous improvement and excellence.

o Supervise and evaluate team members, fostering a culture of support and development.

o Take ownership of day-to-day team management, ensuring swift and high-quality service delivery.

o Organise and deliver both management and clinical supervision to staff, supporting their professional growth.

o Play a hands-on role in supporting all aspects of the service, helping shape and enhance our mental health response.

About us

Lancashire & South Cumbria NHS Foundation Trust provides a range of services including secondary mental health care across this area. Specialist provision comprises inpatient child and adolescent mental health services, perinatal mental health and forensic services including low and medium secure care.

The Trust also provides a range of physical health and well-being services in the community alongside a range of partners in the Lancashire, Cumbria and Sefton area.

Lancashire & South Cumbria Foundation Trust encourages flexible working, we believe that a positive work/life balance benefits NHS employees through improved health and wellbeing. We would consider working patterns such as; term time, part time, compressed hours, flexi-time and career breaks. We encourage applicants to state clearly on their application forms this request and discuss these options at interview.

For more information please visit our website via Lancashire & South Cumbria NHS FT

Date posted

22 September 2025

Pay scheme

Agenda for change

Band

Band 7

Salary

£47,810 to £54,710 a year per annum

Contract

Permanent

Working pattern

Full-time

Reference number

351-CEN2319-LW

Job locations

NWAS Broughton

Preston

PR3 5LN

Job description

Job responsibilities

Please see attached the job description and person specification for more information about this role.

Job description

Job responsibilities

Please see attached the job description and person specification for more information about this role.

Person Specification

Qualifications

Essential

Must hold a relevant professional qualification, (RMN, SW, OT).
Ongoing professional registration
Completion of, or working towards, management or Leadership Training.

Knowledge

Essential

Awareness of the Urgent Care Pathway principles and practice
Knowledge of Assessment, Implementation, Monitoring and Review (including risk assessments).
Demonstrate awareness of reflective and evidenced based practice (especially in relation to those suffering with a severe and enduring mental illness).

Experience

Essential

Experience of supervising others
Worked with people with Severe and Enduring Mental Illness
Experience working clinically with patients that present with high risk presentations of harm to self, understanding how to manage such risk and refer to appropriate service

Skills

Essential

Leadership Skills
Self Motivated
Awareness of how to cope with stressful and demanding situations

Person Specification

Qualifications

Essential

Must hold a relevant professional qualification, (RMN, SW, OT).
Ongoing professional registration
Completion of, or working towards, management or Leadership Training.

Knowledge

Essential

Awareness of the Urgent Care Pathway principles and practice
Knowledge of Assessment, Implementation, Monitoring and Review (including risk assessments).
Demonstrate awareness of reflective and evidenced based practice (especially in relation to those suffering with a severe and enduring mental illness).

Experience

Essential

Experience of supervising others
Worked with people with Severe and Enduring Mental Illness
Experience working clinically with patients that present with high risk presentations of harm to self, understanding how to manage such risk and refer to appropriate service

Skills

Essential

Leadership Skills
Self Motivated
Awareness of how to cope with stressful and demanding situations

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Additional information

Disclosure and Barring Service Check

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Lancashire & South Cumbria NHS Foundation Trust

Address

NWAS Broughton

Preston

PR3 5LN

Employer's website

https://www.lscft.nhs.uk/ (Opens in a new tab)

Employer details

Employer name

Lancashire & South Cumbria NHS Foundation Trust

Address

NWAS Broughton

Preston

PR3 5LN

Employer's website

https://www.lscft.nhs.uk/ (Opens in a new tab)