Lancashire & South Cumbria NHS Foundation Trust

Agile Receptionist

The closing date is 01 October 2025

Job summary

The Pennine Network is looking for an Agile Receptionist to join our reception team on a part-time, permanent basis. You will have excellent customer service skills to support the smooth and efficient functioning of the receptions

Main duties of the job

We are inviting applications from individuals with excellent organisation skills, ability to work on your own or as a member of the wider admin team. The successful candidate will be able to communication with staff, servicer users, visitors and carers in a professional manner. The successful candidate must be computer literate, able to use Microsoft office packages and possess a good telephone manner.

About us

The post holder will be organised, professional, committed and will assist in providing a high standard, quality clinical reception service.

The post holder will have knowledge of relevant customer service procedures applicable to this role. The post holder will need to be a team player with very strong communication skills.

Date posted

17 September 2025

Pay scheme

Agenda for change

Band

Band 2

Salary

£24,465 a year Per Annum Pro Rata

Contract

Permanent

Working pattern

Part-time

Reference number

351-PEN1010-BD

Job locations

Pennine Network Wide

Blackburn

BB1 3BL

Job description

Job responsibilities

Please Note - This role will include evening and weekend work with early starts of 7am and late finishes of 9pm.

Job description

Job responsibilities

Please Note - This role will include evening and weekend work with early starts of 7am and late finishes of 9pm.

Person Specification

Education

Essential

NVQ Level 2 in Customer Care - or equivalent experience

Knowledge

Essential

Knowledge of administrative systems and processes

Exper

Essential

Previous experience in customer services or administration
Excellent communication and interpersonal skills.
Ability to make decisions and solve routine problems
Approachable and empathetic. Excellent communication and interpersonal skills.
Willing and able to visit different bases across the locality as necessary

Person Specification

Education

Essential

NVQ Level 2 in Customer Care - or equivalent experience

Knowledge

Essential

Knowledge of administrative systems and processes

Exper

Essential

Previous experience in customer services or administration
Excellent communication and interpersonal skills.
Ability to make decisions and solve routine problems
Approachable and empathetic. Excellent communication and interpersonal skills.
Willing and able to visit different bases across the locality as necessary

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Lancashire & South Cumbria NHS Foundation Trust

Address

Pennine Network Wide

Blackburn

BB1 3BL

Employer's website

https://www.lscft.nhs.uk/ (Opens in a new tab)

Employer details

Employer name

Lancashire & South Cumbria NHS Foundation Trust

Address

Pennine Network Wide

Blackburn

BB1 3BL

Employer's website

https://www.lscft.nhs.uk/ (Opens in a new tab)