Lancashire & South Cumbria NHS Foundation Trust

Engagement Officer

The closing date is 25 September 2025

Job summary

Are you skilled at building and maintaining strong internal and external relationships? Do you want to make a difference in shaping how we reach and engage with our communities? Would you like to have an impact on our services for the benefit of our patients?

Working for the region's leading voice for mental health, community, learning disability and autism services, you'll take pride in creating a culture of engagement to inform future communications activity for targeted stakeholder groups including our patients, colleagues and communities.

We are looking for a passionate, dynamic and collaborative individual to join our busy Communications Team. It's a new, hybrid role with opportunities to get out and about in our services and communities across Lancashire and South Cumbria, getting to know what matters to them and how we can reach those with influence.

You will be experienced in engagement and associated processes, with a background in market research to inform engagement, a knowledge of formal consultation processes and a proven ability to form strong partnerships.

Main duties of the job

What else are we looking for?

o Excellent written and verbal communication and interpersonal skills, with an ability to translate complex technical issues into easily understandable language. You should be comfortable speaking to everyone including senior leaders, patients, families, MPs and those who live within the area we cover.

o Someone who has delivered and has knowledge of engagement strategies, plans and campaigns.

o A highly motivated team player who can work closely with communications colleagues, as well as from their own initiative.

o Someone with knowledge of Lancashire and South Cumbria, our community groups, external partners and other key stakeholders who we can work closely with, to support engagement goals.

o An individual with a passion for community development and inclusivity.

o The ability to collect, interpret and analyse feedback to improve services and inform approaches.

o Event planning experience and someone who is comfortable attending events and representing the Trust.

o Maintaining accurate records and preparing reports on engagement activities.

o Someone who is confident to share their expert engagement advice to colleagues at all levels.

Why join us?

o An exciting time to join an innovative team with a mix of expertise, where your contribution and input is valued.

About us

Lancashire & South Cumbria NHS Foundation Trust provides a range of services including secondary mental health care across this area. Specialist provision comprises inpatient child and adolescent mental health services, perinatal mental health and forensic services including low and medium secure care.The Trust also provides a range of physical health and well-being services in the community alongside a range of partners in the Lancashire, Cumbria and Sefton area.

Lancashire & South Cumbria Foundation Trust encourages flexible working, we believe that a positive work/life balance benefits NHS employees through improved health and wellbeing. We would consider working patterns such as; term time, part time, compressed hours, flexi-time and career breaks. We encourage applicants to state clearly on their application forms this request and discuss these options at interview.

For more information please visit our website via Lancashire & South Cumbria NHS FT

Details

Date posted

11 September 2025

Pay scheme

Agenda for change

Band

Band 5

Salary

£31,049 to £37,796 a year per annum

Contract

Permanent

Working pattern

Full-time

Reference number

351-CS2767-LW

Job locations

Sceptre Point

Preston

PR5 6AW


Job description

Job responsibilities

Please see attached the job description and person specification for more information about this role.

Job description

Job responsibilities

Please see attached the job description and person specification for more information about this role.

Person Specification

Qualifications

Essential

  • Degree level qualification or equivalent in: o Marketing o Engagement and consultation o Public engagement o Community engagement and belonging o Market research

Knowledge

Essential

  • Knowledge of, engagement strategies, plans and campaigns
  • The ability confidently to deliver presentations and training

Experience

Essential

  • Experience in dealing with people face to face
  • Experience of undertaking varied market research techniques to draw engagement, conclusions and opinion to inform change
  • Experience of working with and involving patients, carers or the public and a working knowledge of the techniques used
  • Experience of updating and developing internet and intranet sites using content management systems

Skills

Essential

  • Excellent written and communication skills including the ability to translate complex technical issues into easy to understand language.
  • Ability to work independently and exercise judgement on forums and events to attend.
  • Ability to work with challenging stakeholders and empathise with their priorities whilst taking action to resolve their issues
Person Specification

Qualifications

Essential

  • Degree level qualification or equivalent in: o Marketing o Engagement and consultation o Public engagement o Community engagement and belonging o Market research

Knowledge

Essential

  • Knowledge of, engagement strategies, plans and campaigns
  • The ability confidently to deliver presentations and training

Experience

Essential

  • Experience in dealing with people face to face
  • Experience of undertaking varied market research techniques to draw engagement, conclusions and opinion to inform change
  • Experience of working with and involving patients, carers or the public and a working knowledge of the techniques used
  • Experience of updating and developing internet and intranet sites using content management systems

Skills

Essential

  • Excellent written and communication skills including the ability to translate complex technical issues into easy to understand language.
  • Ability to work independently and exercise judgement on forums and events to attend.
  • Ability to work with challenging stakeholders and empathise with their priorities whilst taking action to resolve their issues

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Lancashire & South Cumbria NHS Foundation Trust

Address

Sceptre Point

Preston

PR5 6AW


Employer's website

https://www.lscft.nhs.uk/ (Opens in a new tab)


Employer details

Employer name

Lancashire & South Cumbria NHS Foundation Trust

Address

Sceptre Point

Preston

PR5 6AW


Employer's website

https://www.lscft.nhs.uk/ (Opens in a new tab)


Employer contact details

For questions about the job, contact:

Communications Manager

Victoria Hepworth

Victoria.Hepworth@lscft.nhs.uk

Details

Date posted

11 September 2025

Pay scheme

Agenda for change

Band

Band 5

Salary

£31,049 to £37,796 a year per annum

Contract

Permanent

Working pattern

Full-time

Reference number

351-CS2767-LW

Job locations

Sceptre Point

Preston

PR5 6AW


Supporting documents

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