Lancashire & South Cumbria NHS Foundation Trust

Receptionist

The closing date is 24 September 2025

Job summary

We are looking to appoint an enthusiastic and motivated individual to join our team as a Receptionist/Clerical Assistant based at the Trusts Headquarters.

The successful candidate will demonstrate excellent communication skills and a commitment to delivering outstanding customer service to both external visitors and internal colleagues. You will be highly organised, proactive, and capable of working effectively in a busy and demanding environment

The post holder will hold excellent communication skills to promote exceptional customer service to both external customers and internal employees. The post holder will be highly organised and pro-active and will be capable of working in a busy and demanding environment. The post holder will have excellent listening skills and will be able to deal with staff and visitors, responding to queries as necessary.

The post holder will work on a part time basis alongside our current Receptionist/Clerical Assistant, and will take the lead on processing maintenance and building related issues.

Shift patterns are as follows: Monday: 8:00am to 4.30pmTuesday 8.00am to 4.30pmWednesday 8.00am - 12.30pm

Full details can be found within the attached Job Description.

Main duties of the job

This is a role for an experienced receptionist who will be highly organised and proactive and who will promote excellent customer service to both external customers and to internal employees at Trust Headquarters, Sceptre Point. This is also a pivotal role to ensure the smooth running of the building. The post holder should be capable of working within a busy and demanding environment, have excellent communication and listening skills, including dealing with staff/visitors of all levels whilst maintaining a high level of confidentiality. The post holder will provide administrative support to the Corporate Governance Team and wider building. The post holder should be capable of a high degree of initiative and independent working in relation to the service as well as having a flexible approach to departmental requirements. The post holder will take the lead on processing maintenance and building related issues.

About us

Lancashire & South Cumbria NHS Foundation Trust provides a range of services including secondary mental health care across this area. Specialist provision comprises inpatient child and adolescent mental health services, perinatal mental health and forensic services including low and medium secure care.

The Trust also provides a range of physical health and well-being services in the community alongside a range of partners in the Lancashire, Cumbria and Sefton area.

Lancashire & South Cumbria Foundation Trust encourages flexible working, we believe that a positive work/life balance benefits NHS employees through improved health and wellbeing. We would consider working patterns such as; term time, part time, compressed hours, flexi-time and career breaks. We encourage applicants to state clearly on their application forms this request and discuss these options at interview.

Details

Date posted

10 September 2025

Pay scheme

Agenda for change

Band

Band 2

Salary

£24,465 a year pa pro rata

Contract

Permanent

Working pattern

Part-time

Reference number

351-CS2764-CL

Job locations

Executive

Sceptre Point

Preston

PR5 6AW


Job description

Job responsibilities

Please see the attached job description and person specification for more information about this role.

Job description

Job responsibilities

Please see the attached job description and person specification for more information about this role.

Person Specification

Education/ Qualifications

Essential

  • English GCSE or equivalent
  • RSA2 typing or equivalent
  • RSA2 Word processing or equivalent.

Knowledge

Essential

  • Able to demonstrate an understanding of confidentiality.
  • Pleasant telephone manner and ability to communication on a multi-disciplinary basis.
  • Good organisational skills, and ability to set priorities, and completed tasks efficiently.
  • Knowledge of healthcare organisations.

Experience

Essential

  • General clerical experience.
  • Experience of dealing with people.
  • Experience of managing an electronic room booking system.
  • Experience of dealing with highly sensitive information.
  • Experience of dealing with customers who have physical and mental wellbeing needs.

Skills and Abilities

Essential

  • Good computer skills
  • Able to demonstrate good communication skills.
  • Ability to deal with people on all levels both face to face and on the phone.
  • Empathy for people with physical and mental wellbeing needs.
  • Professional approach to working.
  • Ability to demonstrate good organisational skills.
Person Specification

Education/ Qualifications

Essential

  • English GCSE or equivalent
  • RSA2 typing or equivalent
  • RSA2 Word processing or equivalent.

Knowledge

Essential

  • Able to demonstrate an understanding of confidentiality.
  • Pleasant telephone manner and ability to communication on a multi-disciplinary basis.
  • Good organisational skills, and ability to set priorities, and completed tasks efficiently.
  • Knowledge of healthcare organisations.

Experience

Essential

  • General clerical experience.
  • Experience of dealing with people.
  • Experience of managing an electronic room booking system.
  • Experience of dealing with highly sensitive information.
  • Experience of dealing with customers who have physical and mental wellbeing needs.

Skills and Abilities

Essential

  • Good computer skills
  • Able to demonstrate good communication skills.
  • Ability to deal with people on all levels both face to face and on the phone.
  • Empathy for people with physical and mental wellbeing needs.
  • Professional approach to working.
  • Ability to demonstrate good organisational skills.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Lancashire & South Cumbria NHS Foundation Trust

Address

Executive

Sceptre Point

Preston

PR5 6AW


Employer's website

https://www.lscft.nhs.uk/ (Opens in a new tab)


Employer details

Employer name

Lancashire & South Cumbria NHS Foundation Trust

Address

Executive

Sceptre Point

Preston

PR5 6AW


Employer's website

https://www.lscft.nhs.uk/ (Opens in a new tab)


Employer contact details

For questions about the job, contact:

Executive Assistant to CMO/Deputy C Exec

Sarah Gilluly

sarah.gilluly@lscft.nhs.uk

01772773513

Details

Date posted

10 September 2025

Pay scheme

Agenda for change

Band

Band 2

Salary

£24,465 a year pa pro rata

Contract

Permanent

Working pattern

Part-time

Reference number

351-CS2764-CL

Job locations

Executive

Sceptre Point

Preston

PR5 6AW


Supporting documents

Privacy notice

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