Subject Access Request - Clerical Officer

Lancashire & South Cumbria NHS Foundation Trust

This job is now closed

Job summary

*Previous applicants need not apply*

We are looking to recruit a clerical assistant to join a small team based in the Health Records Department.

The postholder will be required to fulfil a range of administrative duties to support the effective and efficient functioning of the Subject Access Request team.

You will be expected to work flexibly, to contribute to the achievement of objectives and meet service requirements.

The role will involve the following duties

Carrying out delegated administrative and clerical duties and communicating basic service information to stakeholders
Liaising with a range of agencies and professionals
Recording relevant and accurate information reporting to other team members as appropriate
The reading of complex health records and redaction of third party information

The post holder will carry out their duties in a safe and efficient manner, observing confidentiality at all times.

Attention to detail is essential and high standards of data quality are required.

The successful applicants will be based at Astra Business Centre, Roman Way, Preston but may be required to work in other sites throughout the Trust.

Main duties of the job

All applicants will be informed by email via NHS Jobs whether or not they will be invited to interview. It is important that applicants log in to the website and check their NHS Jobs account on a regular basis to read and respond to any emails they may have received. If you do not have regular access to email/internet please advise the team of suitable contact details

All posts are subject to the nationally agreed Agenda for Change terms and conditions.

To fulfil a range of administrative duties to support the effective and efficient functioning of the Subject Access Request team.

The post holder will provide comprehensive administrative and clerical support to the Subject Access Request function.

The post holder will be expected to work flexibly when required, to contribute to the achievement of objectives and meet service requirements. This will involve carrying out delegated administrative and clerical duties and communicating basic service information to stakeholders, liaising with a range of agencies and professionals, recording relevant and accurate information and reporting to other team members as appropriate.

The post holder will carry out their duties in a safe and efficient manner, observing confidentiality at all times.

Attention to detail will be essential and high standards of data quality will be required.

About us

Lancashire & South Cumbria NHS Foundation Trust provides a range of services including secondary mental health care across this area. Specialist provision comprises inpatient child and adolescent mental health services, perinatal mental health and forensic services including low and medium secure care.

The Trust also provides a range of physical health and well-being services in the community alongside a range of partners in the Lancashire, Cumbria and Sefton area.

For more information please visit our website via Lancashire & South Cumbria NHS FT

Date posted

03 April 2025

Pay scheme

Agenda for change

Band

Band 3

Salary

£24,625 to £25,674 a year per annum (subject to confirmation)

Contract

Permanent

Working pattern

Full-time

Reference number

351-CS2703-MS-A

Job locations

Unit 7, Astra Business Centre

Roman Way

Preston

PR2 5AP

Job description

Job responsibilities

Please see attached the Job Description and Person Specification for more information about this role.

Job description

Job responsibilities

Please see attached the Job Description and Person Specification for more information about this role.

Person Specification

Qualifications

Essential

Educated to GCE or GCSE Level
NVQ Level III in administration or equivalent knowledge and experience

Desirable

A Qualification in NHS clinical systems

Knowledge

Essential

Knowledge of Microsoft office products
Knowledge of GDPR / DPA (2018)
Knowledge of dealing with Right of Access requests
Able to demonstrate an understanding of confidentiality

Desirable

Experience using PAS/NCRS/EDMS

Experience

Essential

Experience in storage and retrieval processes
Experience of providing excellent customer service with internal and external customers by telephone
Previous admin and clerical experience

Desirable

Previous experience of working within the NHS

Skills

Essential

Able to communicate effectively face to face and over the telephone.
Able to demonstrate good communication skills written and verbal
Able to work as part of a team and under own initiative
Able to prioritise own workload

Person Specification

Qualifications

Essential

Educated to GCE or GCSE Level
NVQ Level III in administration or equivalent knowledge and experience

Desirable

A Qualification in NHS clinical systems

Knowledge

Essential

Knowledge of Microsoft office products
Knowledge of GDPR / DPA (2018)
Knowledge of dealing with Right of Access requests
Able to demonstrate an understanding of confidentiality

Desirable

Experience using PAS/NCRS/EDMS

Experience

Essential

Experience in storage and retrieval processes
Experience of providing excellent customer service with internal and external customers by telephone
Previous admin and clerical experience

Desirable

Previous experience of working within the NHS

Skills

Essential

Able to communicate effectively face to face and over the telephone.
Able to demonstrate good communication skills written and verbal
Able to work as part of a team and under own initiative
Able to prioritise own workload

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.