Lancashire & South Cumbria NHS Foundation Trust

Personal Assistant

This job is now closed

Job summary

An exciting opportunity has arisen for a Personal Assistant to join the Specialist Services Network. The post holder will provide PA support to senior clinicians and management.

This role is for a highly organised, professional and committed PA who holds full responsibility to provide a comprehensive, confidential and high quality secretarial and administrative service to ensure the efficient and effective organisation for the service.

Working pattern (hours): Full time

Hours / sessions per week: 37.5 hours per week

Main duties of the job

When directed, on behalf of the manager to communicate and correspond with senior/network managers within the network on difficult, sensitive, complex and sometimes contentious issues. This will require a level of negotiating, empathy and reassurance skills to foster cooperation
Produce briefings and presentations as requested. This may involve producing documentation for significant internal communication events including 'Engage' providing an update on the network's current priorities, progress against them and to enable attendees to feedback their thoughts to the SMT (Senior Management Team)
To actively contribute to the network management team through supporting the delivery of day-to-day activities and projects, assisting with the delivery of a range of business initiatives and projects aimed at the delivery of quality and excellence
To act as a first point of contact for the manager/managers either by telephone, letter, fax, email or in person, presenting at all times a welcoming, friendly and helpful attitude
To develop a network of key relationships both within and outside of the network in order to help facilitate the performance of the manager/managers responsibilities and to enhance their reputation.
To create and maintain effective working relationships with staff at all levels, internal and external across the whole health economy
Ability to deal with complaints, face-to-face, written and over the telephone, which occasionally can be distressing and emotional

About us

Lancashire & South Cumbria NHS Foundation Trust provides a range of services including secondary mental health care across this area. Specialist provision comprises inpatient child and adolescent mental health services, perinatal mental health and forensic services including low and medium secure care.

The Trust also provides a range of physical health and well-being services in the community alongside a range of partners in the Lancashire, Cumbria and Sefton area.

For more information please visit our website via Lancashire & South Cumbria NHS FT.

Date posted

02 October 2024

Pay scheme

Agenda for change

Band

Band 4

Salary

£26,530 to £29,114 a year Per Annum (subject to confirmation)

Contract

Permanent

Working pattern

Full-time

Reference number

351- SPS1228-GT

Job locations

Guild Lodge

Preston

PR3 2JH

Job description

Job responsibilities

Please see Job Description and Person Specification document attached to this vacancy for the full responsibilities of this role

Job description

Job responsibilities

Please see Job Description and Person Specification document attached to this vacancy for the full responsibilities of this role

Person Specification

Qualifications

Essential

NVQ Level 4 in Customer Care or Business Administration - or equivalent experience

Desirable

Evidence of good level of general education

Knowledge

Essential

Evidence of intermediate knowledge of a range of administrative procedures and practices.
Demonstrable awareness of issues in the Mental Health Network.

Experience

Essential

Evidence of previous experience as a Secretary/Administrator including diary management
Previous experience of working in a fast moving, confidential, sensitive, pressurised deadline driven environment.
Experience of supporting and minuting meetings.

Skill

Essential

Demonstrable ability to communicate effectively at all levels using e-mail, telephone or face to face.
Evidence of advanced and accurate keyboard skills for producing reports etc. including live note taking.
Ability to use the internet competently to extract required information and research.
Time management skills evidenced by ability to demonstrate skills in organising and prioritising of diaries and schedules.
Demonstrable ability to manage non-routine enquiries without immediate supervision

Other

Essential

Willingness to travel to different locations within the network/Trust

Person Specification

Qualifications

Essential

NVQ Level 4 in Customer Care or Business Administration - or equivalent experience

Desirable

Evidence of good level of general education

Knowledge

Essential

Evidence of intermediate knowledge of a range of administrative procedures and practices.
Demonstrable awareness of issues in the Mental Health Network.

Experience

Essential

Evidence of previous experience as a Secretary/Administrator including diary management
Previous experience of working in a fast moving, confidential, sensitive, pressurised deadline driven environment.
Experience of supporting and minuting meetings.

Skill

Essential

Demonstrable ability to communicate effectively at all levels using e-mail, telephone or face to face.
Evidence of advanced and accurate keyboard skills for producing reports etc. including live note taking.
Ability to use the internet competently to extract required information and research.
Time management skills evidenced by ability to demonstrate skills in organising and prioritising of diaries and schedules.
Demonstrable ability to manage non-routine enquiries without immediate supervision

Other

Essential

Willingness to travel to different locations within the network/Trust

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Lancashire & South Cumbria NHS Foundation Trust

Address

Guild Lodge

Preston

PR3 2JH

Employer's website

https://www.lscft.nhs.uk/ (Opens in a new tab)

Employer details

Employer name

Lancashire & South Cumbria NHS Foundation Trust

Address

Guild Lodge

Preston

PR3 2JH

Employer's website

https://www.lscft.nhs.uk/ (Opens in a new tab)