Lancashire & South Cumbria NHS Foundation Trust

Network Support Administrator

Information:

This job is now closed

Job summary

The Community Mental Health Team is looking for a Network Support Administrator to join our admin team on a permanent basis.

We are inviting applications from individuals with excellent organisation skills, ability to work on your own or as a member of the wider admin team. The successful candidate will be able to communication with staff, servicer users, visitors and carers in a professional manner. The successful candidate must be computer literate, able to use Microsoft office packages and a good telephone manner. Lancashire and South Cumbria NHS Foundation Trust is a great place to work and has a sound future as a leading provider of excellent mental health and substance misuse services. The Trust invests in its staff and seeks to provide them with opportunities for training and personal development.You are advised to consider applying for LSCFT vacancies as soon as possible as in some instances vacancies are closed as soon as a sufficient number of applications have been received. If you are not invited to interview within three weeks of the closing date, then please assume that on this occasion you have been unsuccessful, as it is not possible to contact all unsuccessful candidates.

This is an exciting time for Lancashire & South Cumbria NHS Foundation Trust which is undergoing significant transformational change to ensure services are meeting the needs of our population.

Working pattern (hours):Part timeHours / sessions per week: 20 hours per week

Main duties of the job

  • Be the first point of contact for the department.
  • Answer telephones, taking and forwarding messages, ensuring that all telephone and personal callers receive a prompt, courteous, non-judgmental and well-informed response.
  • Respond to queries, dealing with routine matters and passing more complex queries to the appropriate member of staff.
  • Provide an administrative service to include typing of routine information such as reports and other correspondence on behalf of the team, ensuring a high standard in accordance with Trust standards.
  • Attend and participate in team meetings and administrative service meetings as required as part of the smooth running of the service.
  • Demonstrate the role to new or less experienced staff.
  • Assist in ensuring work area is kept presentable and well organised and that confidential information cannot be seen or overheard by visitors
  • Plan and prioritise own work to cope with variable demand and interruptions, ensuring quality and completions.
  • Assist in the arrangements for meetings and events carrying out associated duties, including preparation of documents, booking and setting up of rooms, refreshments and equipment as required.
  • Assist in site security duties where appropriate

About us

Lancashire & South Cumbria NHS Foundation Trust provides a range of services including secondary mental health care across this area. Specialist provision comprises inpatient child and adolescent mental health services, perinatal mental health and forensic services including low and medium secure care.

The Trust also provides a range of physical health and well-being services in the community alongside a range of partners in the Lancashire, Cumbria and Sefton area.

For more information please visit our website via Lancashire & South Cumbria NHS FT

Details

Date posted

02 October 2024

Pay scheme

Agenda for change

Band

Band 3

Salary

£24,071 to £25,674 a year Per Annum (subject to confirmation)

Contract

Permanent

Working pattern

Part-time

Reference number

351-BAY697-RI-A

Job locations

Victoria House

Thornton Road

Morcambe

LA4 5QG


Job description

Job responsibilities

Please see Job Description and Person Specification attached to this vacancy for the full responsibilities of this role.

Job description

Job responsibilities

Please see Job Description and Person Specification attached to this vacancy for the full responsibilities of this role.

Person Specification

Education & Qualifications

Essential

  • Administrative qualification at NVQ Level 2/RSA 2 OCR Level 1 or 2 or equivalent experience

Knowledge

Essential

  • Demonstratable evidence of working with databases
  • Experience of Microsoft Office applications

Desirable

  • Working with NHS data systems such as iPM, eCPA

Experience

Essential

  • Working in an office environment
  • Experience of working with members of the public
  • Experince of notes & Minute taking for meetings

Desirable

  • Working in a customer services environment.

Skills

Essential

  • Excellent telephone manner, customer service skills
  • Good grammar and numeracy skills
  • Evidence organisational skills evidenced by effectively managing time

Other

Essential

  • Ability to work flexibly and comply with all requirements of post
  • Willingness to travel around the organisational footprint.
Person Specification

Education & Qualifications

Essential

  • Administrative qualification at NVQ Level 2/RSA 2 OCR Level 1 or 2 or equivalent experience

Knowledge

Essential

  • Demonstratable evidence of working with databases
  • Experience of Microsoft Office applications

Desirable

  • Working with NHS data systems such as iPM, eCPA

Experience

Essential

  • Working in an office environment
  • Experience of working with members of the public
  • Experince of notes & Minute taking for meetings

Desirable

  • Working in a customer services environment.

Skills

Essential

  • Excellent telephone manner, customer service skills
  • Good grammar and numeracy skills
  • Evidence organisational skills evidenced by effectively managing time

Other

Essential

  • Ability to work flexibly and comply with all requirements of post
  • Willingness to travel around the organisational footprint.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Additional information

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Employer details

Employer name

Lancashire & South Cumbria NHS Foundation Trust

Address

Victoria House

Thornton Road

Morcambe

LA4 5QG


Employer's website

https://www.lscft.nhs.uk/ (Opens in a new tab)


Employer details

Employer name

Lancashire & South Cumbria NHS Foundation Trust

Address

Victoria House

Thornton Road

Morcambe

LA4 5QG


Employer's website

https://www.lscft.nhs.uk/ (Opens in a new tab)


Employer contact details

For questions about the job, contact:

Recruiting Manager

Amy Cook

Amy.Cook@lscft.nhs.uk

Details

Date posted

02 October 2024

Pay scheme

Agenda for change

Band

Band 3

Salary

£24,071 to £25,674 a year Per Annum (subject to confirmation)

Contract

Permanent

Working pattern

Part-time

Reference number

351-BAY697-RI-A

Job locations

Victoria House

Thornton Road

Morcambe

LA4 5QG


Supporting documents

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