Lancashire & South Cumbria NHS Foundation Trust

Agile Receptionist

Information:

This job is now closed

Job summary

We are offering an exciting opportunity for an experienced and enthusiastic person to provide an efficient reception service to the mental health teams within the Pennine area. The base for this post is flexible and will be discussed at the interview stage with all of the interview candidates.

The post is 37.5 hours per week, working 9am - 5pm, Monday - Friday.

Qualifications needed:

o NVQ level 2 customer care qualification or equivalent experienceo Experience of working within a customer service role.

This is an exciting opportunity for an enthusiastic and motivated individual to work in various reception teams in the Pennine area. This role includes providing a reception service for mental health teams as well as physical health teams within LSCFT.

The successful candidate will be required to work at several different locations such as Darwen, Accrington, Rossendale, Burnley, Nelson and other sites within Pennine to cover staff absence. Please note that travelling expenses will be paid for excess travel.

Main duties of the job

You must be able to provide efficient administrative support and have excellent IT, keyboard and data inputting skills. You will also require strong interpersonal and customer service skills, be able to demonstrate initiative and the ability to organise your workload effectively.

You must be able to provide efficient administrative support and have excellent IT, keyboard and data inputting skills. You will also require strong interpersonal and customer service skills, be able to demonstrate initiative and the ability to organise your workload effectively.

The work is varied, interesting and demanding and candidates need to be organised, flexible and reliable. We are looking for people who possess the ability to meet the demands of the service, and also to be able to communicate with a wide range of people, including patients and health care professionals.

For further information or to arrange an informal visit please contact us on the details provided.

About us

Lancashire & South Cumbria NHS Foundation Trust provides a range of services including secondary mental health care across this area. Specialist provision comprises inpatient child and adolescent mental health services, perinatal mental health and forensic services including low and medium secure care.

The Trust also provides a range of physical health and well-being services in the community alongside a range of partners in the Lancashire, Cumbria and Sefton area.

Lancashire & South Cumbria Foundation Trust encourages flexible working, we believe that a positive work/life balance benefits NHS employees through improved health and wellbeing. We would consider working patterns such as; term time, part time, compressed hours, flexi-time and career breaks. We encourage applicants to state clearly on their application forms this request and discuss these options at interview.

For more information please visit our website via Lancashire & South Cumbria NHS FT

Details

Date posted

29 June 2024

Pay scheme

Agenda for change

Band

Band 2

Salary

£22,383 a year per annum

Contract

Permanent

Working pattern

Full-time

Reference number

351-PEN865-EB

Job locations

Daisyfield Mill

Blackburn

BB1 3BL


Job description

Job responsibilities

Please see attached the job description and person specification for more information about this role.

Job description

Job responsibilities

Please see attached the job description and person specification for more information about this role.

Person Specification

Qualifications

Essential

  • NVQ Level 2 in Customer Care - or equivalent experience
  • Willingness to commit to continuous personal development

Knowledge

Essential

  • Knowledge of administrative systems and processes

Experience

Essential

  • Previous experience in customer services or administration
Person Specification

Qualifications

Essential

  • NVQ Level 2 in Customer Care - or equivalent experience
  • Willingness to commit to continuous personal development

Knowledge

Essential

  • Knowledge of administrative systems and processes

Experience

Essential

  • Previous experience in customer services or administration

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Lancashire & South Cumbria NHS Foundation Trust

Address

Daisyfield Mill

Blackburn

BB1 3BL


Employer's website

https://www.lscft.nhs.uk/ (Opens in a new tab)


Employer details

Employer name

Lancashire & South Cumbria NHS Foundation Trust

Address

Daisyfield Mill

Blackburn

BB1 3BL


Employer's website

https://www.lscft.nhs.uk/ (Opens in a new tab)


Employer contact details

For questions about the job, contact:

Locality Administrator Coordinator

Bethan Fielding

Bethan.Fielding@lscft.nhs.uk

07779456145

Details

Date posted

29 June 2024

Pay scheme

Agenda for change

Band

Band 2

Salary

£22,383 a year per annum

Contract

Permanent

Working pattern

Full-time

Reference number

351-PEN865-EB

Job locations

Daisyfield Mill

Blackburn

BB1 3BL


Supporting documents

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