Lancashire & South Cumbria NHS Foundation Trust

IT Field Technician

This job is now closed

Job summary

We are looking for an enthusiastic, self-motivated and flexible individual to join the Technical Support Team. Candidate must have proven technical support experience and have relevant experience in an IT support role or equivalent.

The post holder will work as part of the Lancashire and South Cumbria NHS Foundation Trust Digital Department.

Also having a solid knowledge of IT Applications such as Windows 10, Office, general desktop applications and operation. Thorough specialist working knowledge of IT hardware fault analysis, diagnostics and resolution including experience of supporting mobile devices.

You will be able to demonstrate good attention to detail, be able to problem solve and manage your own time well.

Candidate must have a strong customer focused approach, good communication and interpersonal skills as well as having experience of dealing with customers over the telephone or in person with an ability to work under pressure.

Main duties of the job

The post holder duties include:

Work in conjunction with any appropriate third-party support companies as required.

To provide a first-class customer service, making sure all customers are kept fully up to date with their calls as per the agreed SLA for their Clinical Business Unit.

Provide Statistical Analysis & Reports for the IT Service.

Contribute and make recommendations to the continual development of the IT & Service Management policies & procedures for Digital Services.

Work with specialists to find re-occurring issues and look to implement permanent long term fixes.

To assist in streamlining processes within Health Informatics.

To be responsible for monitoring critical SLA targets and intervening when needed to ensure targets are met.

About us

Lancashire & South Cumbria NHS Foundation Trust provides a range of services including secondary mental health care across this area. Specialist provision comprises inpatient child and adolescent mental health services, perinatal mental health and forensic services including low and medium secure care.

The Trust also provides a range of physical health and well-being services in the community alongside a range of partners in the Lancashire, Cumbria and Sefton area.

Lancashire & South Cumbria Foundation Trust encourages flexible working, we believe that a positive work/life balance benefits NHS employees through improved health and wellbeing. We would consider working patterns such as; term time, part time, compressed hours, flexi-time and career breaks. We encourage applicants to state clearly on their application forms this request and discuss these options at interview.

For more information please visit our website via Lancashire & South Cumbria NHS FT

Date posted

13 December 2023

Pay scheme

Agenda for change

Band

Band 4

Salary

£25,147 to £27,596 a year per annum

Contract

Permanent

Working pattern

Full-time

Reference number

351-CS2397-SK-B

Job locations

Sceptre point

Preston

PR5 6AW

Job description

Job responsibilities

Please see attached the job description and person specification for more information about this role.

Job description

Job responsibilities

Please see attached the job description and person specification for more information about this role.

Person Specification

Qualifications

Essential

Relevant IT qualification e.g. Microsoft Certification, IT Hardware Vendor and ITIL Foundation or working towards ITIL Qualification essential
Relevant IT qualification to Diploma level

Knowledge

Essential

Thorough working knowledge of IT hardware and software in a support context
Knowledge of using, installing and supporting Microsoft Operating Systems
Extensive knowledge of techniques used for IT software / hardware fault analysis, diagnostics and resolution
Knowledge of NHS clinical systems and IT support of those systems

Experience

Essential

Experience of providing at desk IT support, installation and configuration services
Communication of complex IT issues in a clear and understandable way to non-technical users
Experience of working in a ITIL driven environment

Person Specification

Qualifications

Essential

Relevant IT qualification e.g. Microsoft Certification, IT Hardware Vendor and ITIL Foundation or working towards ITIL Qualification essential
Relevant IT qualification to Diploma level

Knowledge

Essential

Thorough working knowledge of IT hardware and software in a support context
Knowledge of using, installing and supporting Microsoft Operating Systems
Extensive knowledge of techniques used for IT software / hardware fault analysis, diagnostics and resolution
Knowledge of NHS clinical systems and IT support of those systems

Experience

Essential

Experience of providing at desk IT support, installation and configuration services
Communication of complex IT issues in a clear and understandable way to non-technical users
Experience of working in a ITIL driven environment

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Lancashire & South Cumbria NHS Foundation Trust

Address

Sceptre point

Preston

PR5 6AW

Employer's website

https://www.lscft.nhs.uk/ (Opens in a new tab)

Employer details

Employer name

Lancashire & South Cumbria NHS Foundation Trust

Address

Sceptre point

Preston

PR5 6AW

Employer's website

https://www.lscft.nhs.uk/ (Opens in a new tab)