IT Technician
This job is now closed
Job summary
The post holder will work as part of the Lancashire and South Cumbria NHS Foundation Trust Digital Department.
We are looking for an enthusiastic, self-motivated and flexible individual to join the Technical Support Team. Candidates must have proven technical support experience and have relevant experience in an IT support role or equivalent.
Also having a solid knowledge of IT Applications such as Windows 10, 11, Office, general desktop applications and operation. Thorough specialist working knowledge of IT hardware fault analysis, diagnostics and resolution including experience of supporting mobile devices.
You will be able to demonstrate good attention to detail, be able to problem solve and manage your own time well.
Candidates must have a strong customer focused approach, good communication and interpersonal skills as well as having experience of dealing with customers over the telephone or in person with an ability to work under pressure
Main duties of the job
Assist the IT Service Desk & IT Technician Team Leaders to proactively review the Incident data and assist in the necessary action where needed to meet the KPI's.
Provide technical support over the phone in relation to desktop and software issues. Working with the user, in a multi organisational service ensuring users receive a prompt and responsive service.
Provide Statistical Analysis & Reports for the IT Service.
The post holder will be required to analyse, interpret and compare complex options in relation to, IT service management across the organisation's business, facts or situations for dissemination to a range of audiences.
To undertake other specific specialist projects as identified by the Digital Technical Services Manager and other Senior Managers.
The post holder will be required to assist the IT Service Management Team in managing the Service Level Requirements and Service Acceptance Criteria for internal teams.
About us
Lancashire & South Cumbria NHS Foundation Trust provides a range of services including secondary mental health care across this area. Specialist provision comprises inpatient child and adolescent mental health services, perinatal mental health and forensic services including low and medium secure care.
The Trust also provides a range of physical health and well-being services in the community alongside a range of partners in the Lancashire, Cumbria and Sefton area.
Lancashire & South Cumbria Foundation Trust encourages flexible working, we believe that a positive work/life balance benefits NHS employees through improved health and wellbeing. We would consider working patterns such as; term time, part time, compressed hours, flexi-time and career breaks. We encourage applicants to state clearly on their application forms this request and discuss these options at interview.
For more information please visit our website via Lancashire & South Cumbria NHS FT.
Details
Date posted
09 October 2023
Pay scheme
Agenda for change
Band
Band 5
Salary
£28,407 to £34,581 a year per annum
Contract
Permanent
Working pattern
Full-time
Reference number
351-CS2458-SK
Job locations
Sceptre point
Preston
PR5 6AW
Employer details
Employer name
Lancashire & South Cumbria NHS Foundation Trust
Address
Sceptre point
Preston
PR5 6AW
Employer's website
https://www.lscft.nhs.uk/ (Opens in a new tab)
Employer contact details
For questions about the job, contact:
Supporting documents
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