Job summary
Would you like to be part of a dynamic, friendly, well established, highly skilled team?
Are you passionate about improvement, and would like to play a key role in transforming health and care services using digital technology?
NHS Informatics Merseyside is looking for hardworking and enthusiastic individuals to join our Information Governance Team. We are looking to recruit one individual into the position of Information Governance Coordinator on a permanent contract.
Applicants should be:
- Committed to delivering excellent customer service
- Motivated and hardworking
- Respectful and supportive of others
- Able to work to their own initiative as well as being an excellent team player
What we can offer:
- Role based training
- Continued personal and professional development
- A friendly and supportive environment
- Consideration of requests for Flexible working arrangements
- Health and wellbeing services and support
- Access to NHS staff discounts scheme
- Staff recognition schemes
- Minimum of 27 days annual leave plus bank holidays, depending on length of service this may increase.
- The opportunity to participate in the NHS pension scheme
Shortlisting is scheduled: 9 March 2026
Interviews are scheduled to take place on Tuesday 17 March 2026.
Main duties of the job
To proactively support the Information Governance Manager with the development and management of the Trust's Information Governance (IG) framework and annual work programmes.
To promote awareness and best practice in all aspects of IG for the efficient management and effective use of information and knowledge assets, in line with legal requirements and NHS initiatives.
To monitor the performance of improvement plans against the Data Security and Protection Toolkit (DSPT), and Care Quality Commission (CQC) requirements and standards across the Trust's services and provide assistance with the completion of submissions and evidencing on-goingcompliance.
To support the mobilisation of new services/systems to ensure all activities are confidential, secure and comply with IG requirements.
To provide IG training, support and advice to staff as required.
To maintain an awareness of all aspects of legislation, national guidance and policy relating to IG.
About us
NHS Informatics Merseyside is a leading provider of digital services for a broad spectrum of health and care organisations across Cheshire, Merseyside, and beyond. As a digital shared service, we are owned by several partner organisations and hosted by Mersey Care NHS Foundation Trust, one of the most innovative and progressive NHS trusts in the country. At NHS Informatics Merseyside we deliver anextensive range of digital servicesand digital support for over 30,000 health and care professionals. We work closely with those we support to harness the benefits of digital technology to enhance ways of working to deliver better care, improve health, and enable people to live life more independently. We strive to make exceptional service the standard across all we do, an ethos underpinned byOur values, which shape our culture, guide our behaviour and how we communicate with others. As a team, we are proud of what we achieve and work hard to continually improve. Our commitment to exceptional service is demonstrated by the number of awards and accreditations we have achieved, as well as our NHS Staff Survey results and consistently high customer service satisfaction rates. Visit our website athttps://www.imerseyside.nhs.uk to find out more about NHS Informatics Merseyside.
Job description
Job responsibilities
PROFESSIONALContribute to the development of Trust-wide IG strategies, policies and guidance to promote best practice and consistency across the Trust.Encourage, promote and motivate staff to engage in IG, providing the appropriate support to staff to maintain and improve organisational performance.To assist with information sharing and information risk management tasks and activities.Assist with Freedom of Information and Access to Records Requests.Maintain a record of the Trusts information systems, undertaking regular audits and security reviews to ensure the systems are kept secure with appropriate access controls and responding to security-related incident(s) appropriately.Work proactively with the owners of the Trusts information systems to ensure that the Trusts Information Asset Register is maintained, risk-assessed and up-to-date and that all owners and administrators are appropriately briefed, trained and supported in their roles.Maintain the Trusts information flow maps between the Trust and its partner organisations providing advice and guidance where necessary. Undertake risk assessments of all information flows to ensure they do not contravene Trust policies and procedures (and therefore national guidance/legislation).Provide support in developing information sharing agreements for information flows between the Trust and its partner organisations.Work closely with the IM&T Security Team to ensure IT Security issues are managed appropriately and in a timely manner.Work collaboratively with colleagues to identify any new working practices required to deliver a secure and confidential organisation, including supporting the completion of Data Protection Impact Assessments where necessary.Support the development of new services/systems to ensure IG arrangements are robust and high standards are established from the beginning.To ensure that all IG incidents are recorded as per the Trusts policies.Act as the first point of contact for any IG incidents, ensuring appropriate actions are taken as quickly as possible, lessons are learned and, where necessary, incidents are escalated.Provide reports on IG incidents to the relevant meetings, ensuring trends and areas of concern are flagged up for further discussion and action.Assist in investigating any breaches of IG, including reviewing audit trails, manually checking individuals accounts, interviewing staff and producing system reports regarding activity, etc.Assist with maintaining the Caldicott Issues Log.Plan, implement and manage specific projects to ensure targets are met.Assist with the production of literature in line with the IG communications plans to raise awareness with both the Trusts staff and its patients, carers and partner organisations. This may include the development and maintenance of Intranet and Internet sites, leaflets, posters, articles, etc.Attend relevant meetings, seminars and conferences as necessary.Deputise for other members of the IG Team as and when required.To be responsible for the line management of staff within the team, including managing supervision and performance appraisals.
EDUCATION AND DEVELOPMENTTo agree and review own objectives with their line manager and to ensure a Personal Development Plan is produced.Participate in regular supervision, engage in reflective practice and be committed to continued development.Develop own skills and knowledge and contribute to the development of others.Write, develop and deliver clear IG training and awareness materials to a wide range of staff across the Trust on complex and specialist topics in a way that complements the Trusts E-Learning system.Maintain an awareness of all aspects of legislation, national guidance and policy relating to IG, including current and possible future trends in network and IT security.
RESEARCH AND AUDITParticipate in Trust-wide audit programmes as relevant to the post.Undertake IG audits.
Job description
Job responsibilities
PROFESSIONALContribute to the development of Trust-wide IG strategies, policies and guidance to promote best practice and consistency across the Trust.Encourage, promote and motivate staff to engage in IG, providing the appropriate support to staff to maintain and improve organisational performance.To assist with information sharing and information risk management tasks and activities.Assist with Freedom of Information and Access to Records Requests.Maintain a record of the Trusts information systems, undertaking regular audits and security reviews to ensure the systems are kept secure with appropriate access controls and responding to security-related incident(s) appropriately.Work proactively with the owners of the Trusts information systems to ensure that the Trusts Information Asset Register is maintained, risk-assessed and up-to-date and that all owners and administrators are appropriately briefed, trained and supported in their roles.Maintain the Trusts information flow maps between the Trust and its partner organisations providing advice and guidance where necessary. Undertake risk assessments of all information flows to ensure they do not contravene Trust policies and procedures (and therefore national guidance/legislation).Provide support in developing information sharing agreements for information flows between the Trust and its partner organisations.Work closely with the IM&T Security Team to ensure IT Security issues are managed appropriately and in a timely manner.Work collaboratively with colleagues to identify any new working practices required to deliver a secure and confidential organisation, including supporting the completion of Data Protection Impact Assessments where necessary.Support the development of new services/systems to ensure IG arrangements are robust and high standards are established from the beginning.To ensure that all IG incidents are recorded as per the Trusts policies.Act as the first point of contact for any IG incidents, ensuring appropriate actions are taken as quickly as possible, lessons are learned and, where necessary, incidents are escalated.Provide reports on IG incidents to the relevant meetings, ensuring trends and areas of concern are flagged up for further discussion and action.Assist in investigating any breaches of IG, including reviewing audit trails, manually checking individuals accounts, interviewing staff and producing system reports regarding activity, etc.Assist with maintaining the Caldicott Issues Log.Plan, implement and manage specific projects to ensure targets are met.Assist with the production of literature in line with the IG communications plans to raise awareness with both the Trusts staff and its patients, carers and partner organisations. This may include the development and maintenance of Intranet and Internet sites, leaflets, posters, articles, etc.Attend relevant meetings, seminars and conferences as necessary.Deputise for other members of the IG Team as and when required.To be responsible for the line management of staff within the team, including managing supervision and performance appraisals.
EDUCATION AND DEVELOPMENTTo agree and review own objectives with their line manager and to ensure a Personal Development Plan is produced.Participate in regular supervision, engage in reflective practice and be committed to continued development.Develop own skills and knowledge and contribute to the development of others.Write, develop and deliver clear IG training and awareness materials to a wide range of staff across the Trust on complex and specialist topics in a way that complements the Trusts E-Learning system.Maintain an awareness of all aspects of legislation, national guidance and policy relating to IG, including current and possible future trends in network and IT security.
RESEARCH AND AUDITParticipate in Trust-wide audit programmes as relevant to the post.Undertake IG audits.
Person Specification
Qualifications
Essential
- Educated to degree level (or relevant experience)
- Recognised IG qualification (or relevant experience)
- Evidence of Continuing Professional Development
Desirable
- Postgraduate certificate in an IG-related discipline
- PRINCE2 Foundation Certificate
- Training qualification (or relevant experience)
Knowledge and Experience
Essential
- Experience in an IG-related role or equivalent
- Conducting audits
- Training delivery
- IG principles and policies in the public sector
- Data Security and Protection Toolkit, and CQC Standards
- Data Protection Act 2018 and the UK General Data Protection Regulation
- Freedom of Information Act 2000
- Access to Health Records Act 1990
- Caldicott Principles
- IT/Information Security
- Microsoft Office 365
Desirable
- Use of clinical information systems
- Information Flow Mapping
- Information Sharing
- Information Risk Management
- Use of Incident Reporting Systems
Skills
Essential
- Organisational (administrative)
- Excellent communication (both written/verbal)
- Project management
- Developing audits
- Effective time manager
- Problem-solver
- Team player
- Self-motivated
- Flexible and able to work under pressure
- Willingness to travel
Desirable
- Development of training packages
Values
Essential
- Communication: To be an open, engaging and listening organisation
- Ownership: To ensure every individual makes a positive contribution demonstrating leadership and accountability
- Respect: To act with dignity and respect at all times, ensuring all opinions are valued
- Excellence: To be committed to providing an innovative, high quality, customer - focused service.
Person Specification
Qualifications
Essential
- Educated to degree level (or relevant experience)
- Recognised IG qualification (or relevant experience)
- Evidence of Continuing Professional Development
Desirable
- Postgraduate certificate in an IG-related discipline
- PRINCE2 Foundation Certificate
- Training qualification (or relevant experience)
Knowledge and Experience
Essential
- Experience in an IG-related role or equivalent
- Conducting audits
- Training delivery
- IG principles and policies in the public sector
- Data Security and Protection Toolkit, and CQC Standards
- Data Protection Act 2018 and the UK General Data Protection Regulation
- Freedom of Information Act 2000
- Access to Health Records Act 1990
- Caldicott Principles
- IT/Information Security
- Microsoft Office 365
Desirable
- Use of clinical information systems
- Information Flow Mapping
- Information Sharing
- Information Risk Management
- Use of Incident Reporting Systems
Skills
Essential
- Organisational (administrative)
- Excellent communication (both written/verbal)
- Project management
- Developing audits
- Effective time manager
- Problem-solver
- Team player
- Self-motivated
- Flexible and able to work under pressure
- Willingness to travel
Desirable
- Development of training packages
Values
Essential
- Communication: To be an open, engaging and listening organisation
- Ownership: To ensure every individual makes a positive contribution demonstrating leadership and accountability
- Respect: To act with dignity and respect at all times, ensuring all opinions are valued
- Excellence: To be committed to providing an innovative, high quality, customer - focused service.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
