Job summary
We're looking for an experienced administrator to join our ward-based team at Ashworth Hospital, Maghull Health Park (L31 1HW). This role involves delivering accurate and efficient clerical, administrative support to our clinical inpatient services, Monday to Friday.
Applicantsmust have current experience in a similar admin roleand be confidenttouch-typists, with strong attention to detail and excellent communication skills. Flexibility, confidentiality, and a commitment to teamwork and service improvement are essential.
If you meet these criteria and reflect the Trust's values in your daily work, we'd love to hear from you.
Main duties of the job
The successful candidate will be a key point of contact on the ward, responsible for a wide range of administrative tasks including minute-taking, diary management, document handling, appointment coordination, cashier duties, and stock control.
Recent experience in a similar admin role, touch-typing skills, and proficiency in Microsoft Office are essential, along with a strong focus on accuracy, organisation, confidentiality, and teamwork.
About us
Mersey Care is one of the largest trusts providing physical health and mental health services in the North West, serving more than 1.4 million people across our region and are also commissioned for services that cover the North West, North Wales and the Midlands.
We offer specialist inpatient and community services that support physical and mental health and specialist inpatient mental health, learning disability, addiction and brain injury services. Mersey Care is one of only three trusts in the UK that offer high secure mental health facilities.
At the heart of all we do is our commitment to 'perfect care' - care that is safe, effective, positively experienced, timely, equitable and efficient. We support our staff to do the best job they can and work alongside service users, their families, and carers to design and develop future services together. We're currently delivering a programme of organisational and service transformation to significantly improve the quality of the services we provide and safely reduce cost as we do so.
Job description
Job responsibilities
- Document Production: Type and distribute letters, reports, and documentation to support ward and service operations, including agendas and minutes for meetings.
- Meeting Support: Prepare meeting papers, attend meetings, take accurate minutes, and ensure timely distribution.
- Ward Round Coordination: Manage documentation across all disciplines, maintain membership lists, and ensure records are up to date.
- Clinical Support: Produce and distribute documentation for key workers and clinical teams, ensuring confidentiality and compliance with Trust policies.
- Information Management: Maintain manual and electronic patient and ward records, and ensure proper disposal of confidential documents.
- Office Duties: Handle routine enquiries, manage appointments, photocopying, and general administrative tasks.
- Cashier Duties: Perform financial tasks in line with Trust procedures following appropriate training.
- Stock Management: Monitor and order stationery and provisions, keeping records of purchases.
- Visitor Coordination: Arrange and escort professional visitors within secure sites, liaising with security as needed.
- Team Collaboration: Work closely with clinical and admin staff, provide cover for colleagues, and contribute to service development projects.
- Policy Compliance: Ensure all work aligns with Trust policies, procedures, and values, including Information Governance principles.
Job description
Job responsibilities
- Document Production: Type and distribute letters, reports, and documentation to support ward and service operations, including agendas and minutes for meetings.
- Meeting Support: Prepare meeting papers, attend meetings, take accurate minutes, and ensure timely distribution.
- Ward Round Coordination: Manage documentation across all disciplines, maintain membership lists, and ensure records are up to date.
- Clinical Support: Produce and distribute documentation for key workers and clinical teams, ensuring confidentiality and compliance with Trust policies.
- Information Management: Maintain manual and electronic patient and ward records, and ensure proper disposal of confidential documents.
- Office Duties: Handle routine enquiries, manage appointments, photocopying, and general administrative tasks.
- Cashier Duties: Perform financial tasks in line with Trust procedures following appropriate training.
- Stock Management: Monitor and order stationery and provisions, keeping records of purchases.
- Visitor Coordination: Arrange and escort professional visitors within secure sites, liaising with security as needed.
- Team Collaboration: Work closely with clinical and admin staff, provide cover for colleagues, and contribute to service development projects.
- Policy Compliance: Ensure all work aligns with Trust policies, procedures, and values, including Information Governance principles.
Person Specification
Qualifications
Essential
- o IT skills and experience
Desirable
- o Business Administration Level 3 or alternative relevant experience
Knowledge & Experience
Essential
- oProven relevant experience of working in an administrative role.
- oDemonstrable organisational and time management skills.
- oTyping skills.
- oGood written, verbal and non-verbal skills
Desirable
- oExperience and knowledge of people who experience mental health issues.
- oExperience of working in a healthcare environment.
- oPowerPoint presentation skills.
- oCashier experience.
- oMinute taking experience.
Skills
Essential
- oAbility to work flexibly to meet service need.
- oAbility to use initiative and maintain a positive and professional attitude.
- oAbility to work as part of a team.
- oAbility to prioritise work with minimum supervision.
- oAbility to maintain confidentiality.
- oGood interpersonal skills and the ability to relate to people with tact and diplomacy.
- oWillingness to work in a secure setting.
Values
Essential
- o Continuous Improvement
- o Accountability
- o Respectfulness
- o Enthusiasm
- o Support
- o High professional standards
- o Responsive to service users
- o Engaging leadership style
- o Strong customer service belief
- o Transparency and honesty
- o Discreet
- o Change oriented
Person Specification
Qualifications
Essential
- o IT skills and experience
Desirable
- o Business Administration Level 3 or alternative relevant experience
Knowledge & Experience
Essential
- oProven relevant experience of working in an administrative role.
- oDemonstrable organisational and time management skills.
- oTyping skills.
- oGood written, verbal and non-verbal skills
Desirable
- oExperience and knowledge of people who experience mental health issues.
- oExperience of working in a healthcare environment.
- oPowerPoint presentation skills.
- oCashier experience.
- oMinute taking experience.
Skills
Essential
- oAbility to work flexibly to meet service need.
- oAbility to use initiative and maintain a positive and professional attitude.
- oAbility to work as part of a team.
- oAbility to prioritise work with minimum supervision.
- oAbility to maintain confidentiality.
- oGood interpersonal skills and the ability to relate to people with tact and diplomacy.
- oWillingness to work in a secure setting.
Values
Essential
- o Continuous Improvement
- o Accountability
- o Respectfulness
- o Enthusiasm
- o Support
- o High professional standards
- o Responsive to service users
- o Engaging leadership style
- o Strong customer service belief
- o Transparency and honesty
- o Discreet
- o Change oriented
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
