Job summary
We are currently looking to recruit a highly motivated and enthusiastic Band 8b Clinical Service Manager to join a vibrant and diverse leadership team delivering Allied Health Professional services and Phlebotomy across Community Services in Mersey Care. This post will lead the development of an Oral Nutritional Supplementation rationalisation service on behalf of the Cheshire and Merseyside system.
Cheshire and Merseyside currently has one of the highest ONS spends in England, with £18.7m spent in the year to August 2025. To address rising costs, variation in prescribing and gaps in nutritional care, the ICB has approved a new system wide, dietetic led ONS model. The programme has been shaped by the C&M ONS Steering Group, led by the ICB and the Provider Collaborative, with representation from Mersey Care, Mersey and West Lancashire, Countess of Chester Hospital and East Cheshire Trust. The service will focus on improving patient safety, reducing inappropriate prescribing, promoting food first approaches, and standardising pathways to ensure consistent, timely nutritional care. This is expected to reduce waste, lower ONS expenditure and ease GP workload.
Main duties of the job
This role will manage services, resources and information through delegated responsibility from the Head of Operations.
To lead the development of a Oral Nutritional Supplementation rationalisation service on behalf of the Cheshire and Merseyside system.
About us
Mersey Care is one of the largest trusts providing physical health and mental health services in the North West, serving more than 1.4 million people across our region and are also commissioned for services that cover the North West, North Wales and the Midlands.
We offer specialist inpatient and community services that support physical and mental health and specialist inpatient mental health, learning disability, addiction and brain injury services. Mersey Care is one of only three trusts in the UK that offer high secure mental health facilities.
At the heart of all we do is our commitment to 'perfect care' - care that is safe, effective, positively experienced, timely, equitable and efficient. We support our staff to do the best job they can and work alongside service users, their families, and carers to design and develop future services together. We're currently delivering a programme of organisational and service transformation to significantly improve the quality of the services we provide and safely reduce cost as we do so.
Flexible working requests will be considered for all roles.
Job description
Job responsibilities
Through delegated responsibility from the Head of Operations, to jointly lead in the management of all service clinical and operational matters as they relate to the delivery of care; ensuring appropriate audit and review as required.
To manage staff activity and ensure that human resource, sickness absence and performance monitoring and management issues are dealt with effectively and efficiently.
To take lead responsibility for the management of annual leave for those staff they manage to ensure service provision is not adversely affected.
To lead on the management of adverse incidents; ensuring that investigations are undertaken thoroughly and that subsequent recommendations are shared and implemented effectively.
To lead for the service on the monitoring of patient complaints; ensuring these are investigated timely and effectively and that recommendations from same are actioned so that learning can be shared, and delivery of care improved.
Job description
Job responsibilities
Through delegated responsibility from the Head of Operations, to jointly lead in the management of all service clinical and operational matters as they relate to the delivery of care; ensuring appropriate audit and review as required.
To manage staff activity and ensure that human resource, sickness absence and performance monitoring and management issues are dealt with effectively and efficiently.
To take lead responsibility for the management of annual leave for those staff they manage to ensure service provision is not adversely affected.
To lead on the management of adverse incidents; ensuring that investigations are undertaken thoroughly and that subsequent recommendations are shared and implemented effectively.
To lead for the service on the monitoring of patient complaints; ensuring these are investigated timely and effectively and that recommendations from same are actioned so that learning can be shared, and delivery of care improved.
Person Specification
Knowledge and Experience
Essential
- Experience of working in a Senior leadership role in health and social care setting
- Leading on Service User and Carer initiatives
- Evidence of good practice and clinical expertise as promoted by the individual
- Ability to work as part of a team in developing a culture that embraces change, innovation and creativity
- Clear commitment and desire to implement patient centred care programmes
Values
Essential
- Continuous Improvement
- Accountability
- Respectfulness
- Enthusiasm
- Support
- High professional standards
- Responsive to service users
- Engaging leadership style
- Strong customer service belief
- Transparency and honesty
- Discreet
- Change oriented
Skills
Essential
- Excellent organisational, communication and presentation skills - both written and oral
- Ability to influence at a range of levels and across a variety of professional groups
- Analytical skills and ability to use data to inform decision making
- Ability to lead and produce an effective team
Desirable
- Experience of attending conferences as a presenter or workshop leader
Qualifications
Essential
- Appropriate professional qualification, e.g., RGN, RMN, RMNH, AHP or experience at Degree Level with evidence of post basic development in clinical practice
Desirable
- Degree/masters or working towards same Certificate level in management
Person Specification
Knowledge and Experience
Essential
- Experience of working in a Senior leadership role in health and social care setting
- Leading on Service User and Carer initiatives
- Evidence of good practice and clinical expertise as promoted by the individual
- Ability to work as part of a team in developing a culture that embraces change, innovation and creativity
- Clear commitment and desire to implement patient centred care programmes
Values
Essential
- Continuous Improvement
- Accountability
- Respectfulness
- Enthusiasm
- Support
- High professional standards
- Responsive to service users
- Engaging leadership style
- Strong customer service belief
- Transparency and honesty
- Discreet
- Change oriented
Skills
Essential
- Excellent organisational, communication and presentation skills - both written and oral
- Ability to influence at a range of levels and across a variety of professional groups
- Analytical skills and ability to use data to inform decision making
- Ability to lead and produce an effective team
Desirable
- Experience of attending conferences as a presenter or workshop leader
Qualifications
Essential
- Appropriate professional qualification, e.g., RGN, RMN, RMNH, AHP or experience at Degree Level with evidence of post basic development in clinical practice
Desirable
- Degree/masters or working towards same Certificate level in management
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
UK Registration
Applicants must have current UK professional registration. For further information please see
NHS Careers website (opens in a new window).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
UK Registration
Applicants must have current UK professional registration. For further information please see
NHS Careers website (opens in a new window).
