Job summary
Facilities employ a variety of support staff to help maintain a clean, safe and welcoming environment.Within our estate, we operate a variety of different services and environments, including:Inpatient mental health facilities (including high, medium and low secure facilities).Staff and service user residential accommodation.
Rehabilitation areas.Respite areas.General office buildings.Whilst the location and service group may differ, the role of the Facilities Management Assistant (FMA) remains an integral part of our service delivery, carrying out facilities and catering tasks and ensuring that cleaning standards are achieved and maintained
Main base of working will be Hope Centre.
Main duties of the job
1. To work as members of a team, carrying out facilities tasks as allocated:Cleaning of clinical/ward areas, inclusive of toilets.Waste disposal.Basic food preparation.Fridge and food temperature monitoring.Collating service user menu orders.2. To assist colleagues and their line manager, carry out the tasks assigned to the team or individual.3. To undertake all mandatory training.4. To take part in performance management and Personal Achievement and Contribution Evaluations (PACE).5. To comply with all relevant policies and procedures.6. To take responsibility for the completion of all duties in a safe and efficient manner, and to maintain regular contact with their line manager.7. To stand in for other FMA's as required.8. To liaise with all relevant parties in a friendly and helpful way as is required to ensure the achievement of all duties and responsibilities.9. To work unsupervised and use own initiative in line with service requirements.10. To ensure timely and accurate completion of documentation, and to enter and use data on information systems.11. To undertake cleaning duties in accordance with cleaning schedules and instructions.12. Any other duties that may be reasonably expected and that are commensurate with the grade
About us
Mersey Care is one of the largest trusts providing physical health and mental health services in the North West, serving more than 1.4 million people across our region and are also commissioned for services that cover the North West, North Wales and the Midlands.
We offer specialist inpatient and community services that support physical and mental health and specialist inpatient mental health, learning disability, addiction and brain injury services. Mersey Care is one of only three trusts in the UK that offer high secure mental health facilities.
At the heart of all we do is our commitment to 'perfect care' - care that is safe, effective, positively experienced, timely, equitable and efficient. We support our staff to do the best job they can and work alongside service users, their families, and carers to design and develop future services together. We're currently delivering a programme of organisational and service transformation to significantly improve the quality of the services we provide and safely reduce cost as we do so.
Flexible working requests will be considered for all roles.
Job description
Job responsibilities
JOB OUTCOMESAs a result of the post-holder being effective in their role, The Trust would expect to see the following outcomes for the Trust, service users and the wider community:1. Mersey Care NHS Foundation Trust as a leading provider of community services, mental health care, physical health, addiction services and learning disability care.2. Service users receiving a high-quality service and one which is free from stigma, discrimination and harm.3. Staff engaged with the delivery, innovation and continuous improvement of services to benefit service users.4. Visible and responsive leadership, setting the standard for others and role-modelled throughout the division for all managers.5. The Trust values of Continuous Improvement, Accountability, Respectfulness, Enthusiasm and Support will be embedded across the division for all staff and evident to service users.
Job Purpose:Facilities employ a variety of support staff to help maintain a clean, safe and welcoming environment.Within our estate, we operate a variety of different services and environments, including:Inpatient mental health facilities (including high, medium and low secure facilities).Staff and service user residential accommodation.Rehabilitation areas.Respite areas.General office buildings.Whilst the location and service group may differ, the role of the Facilities Management Assistant (FMA) remains an integral part of our service delivery, carrying out facilities and catering tasks and ensuring that cleaning standards are achieved and maintained.Principal Responsibilities:1. To work as members of a team, carrying out facilities tasks as allocated and prioritised.Facilities tasks may include all or a combination of the following:Cleaning of clinical/ward areas, inclusive of toilets.Waste disposal.Basic food preparation.Fridge and food temperature monitoring.Collating service user menu orders.2. To assist colleagues and their line manager, carry out the tasks assigned to the team or individual and to support the minimisation of overtime and sickness costs to the Trust and also minimise the waste of resources, through operating the required reporting, management or information systems.3. To undertake all mandatory training as required by Mersey Care NHS FoundationTrust and ensure that all required training is kept up to date.4. To take part in performance management and Personal Achievement and Contribution Evaluations (PACE).5. To comply with all relevant policies and procedures (including, but not limited to, health & safety, security, manual handling and food safety). As work may be carried out in a wide variety of locations, adherence to site-specific security procedures is of paramount importance.6. To take responsibility for the completion of all duties in a safe and efficient manner, and to maintain regular contact with their line manager.7. To stand in for other FMAs as required.8. To liaise with all relevant parties in a friendly and helpful way as is required to ensure the achievement of all duties and responsibilities.a. Internal ContactsContact with staff of all disciplines and at all levels in the course of day-to-day domestic and catering duties.b. External ContactsContact with visitors to the Trust, and with a variety of maintenance andother contractors working on site.c. Service UsersContact with patients. This may be daily within inpatient areas for extended periods of time, or infrequently in outpatient areas. This contact may include communication with service users with severe and enduring mental health problems, who may display behavioural difficulties and import sensitive information.9. To work unsupervised and use own initiative in line with service requirements.10. To ensure timely and accurate completion of documentation, and to enter and use data on information systems.11. To undertake cleaning duties in accordance with cleaning schedules and instructions.12. Any other duties that may be reasonably expected and that are commensurate with the grade
Job description
Job responsibilities
JOB OUTCOMESAs a result of the post-holder being effective in their role, The Trust would expect to see the following outcomes for the Trust, service users and the wider community:1. Mersey Care NHS Foundation Trust as a leading provider of community services, mental health care, physical health, addiction services and learning disability care.2. Service users receiving a high-quality service and one which is free from stigma, discrimination and harm.3. Staff engaged with the delivery, innovation and continuous improvement of services to benefit service users.4. Visible and responsive leadership, setting the standard for others and role-modelled throughout the division for all managers.5. The Trust values of Continuous Improvement, Accountability, Respectfulness, Enthusiasm and Support will be embedded across the division for all staff and evident to service users.
Job Purpose:Facilities employ a variety of support staff to help maintain a clean, safe and welcoming environment.Within our estate, we operate a variety of different services and environments, including:Inpatient mental health facilities (including high, medium and low secure facilities).Staff and service user residential accommodation.Rehabilitation areas.Respite areas.General office buildings.Whilst the location and service group may differ, the role of the Facilities Management Assistant (FMA) remains an integral part of our service delivery, carrying out facilities and catering tasks and ensuring that cleaning standards are achieved and maintained.Principal Responsibilities:1. To work as members of a team, carrying out facilities tasks as allocated and prioritised.Facilities tasks may include all or a combination of the following:Cleaning of clinical/ward areas, inclusive of toilets.Waste disposal.Basic food preparation.Fridge and food temperature monitoring.Collating service user menu orders.2. To assist colleagues and their line manager, carry out the tasks assigned to the team or individual and to support the minimisation of overtime and sickness costs to the Trust and also minimise the waste of resources, through operating the required reporting, management or information systems.3. To undertake all mandatory training as required by Mersey Care NHS FoundationTrust and ensure that all required training is kept up to date.4. To take part in performance management and Personal Achievement and Contribution Evaluations (PACE).5. To comply with all relevant policies and procedures (including, but not limited to, health & safety, security, manual handling and food safety). As work may be carried out in a wide variety of locations, adherence to site-specific security procedures is of paramount importance.6. To take responsibility for the completion of all duties in a safe and efficient manner, and to maintain regular contact with their line manager.7. To stand in for other FMAs as required.8. To liaise with all relevant parties in a friendly and helpful way as is required to ensure the achievement of all duties and responsibilities.a. Internal ContactsContact with staff of all disciplines and at all levels in the course of day-to-day domestic and catering duties.b. External ContactsContact with visitors to the Trust, and with a variety of maintenance andother contractors working on site.c. Service UsersContact with patients. This may be daily within inpatient areas for extended periods of time, or infrequently in outpatient areas. This contact may include communication with service users with severe and enduring mental health problems, who may display behavioural difficulties and import sensitive information.9. To work unsupervised and use own initiative in line with service requirements.10. To ensure timely and accurate completion of documentation, and to enter and use data on information systems.11. To undertake cleaning duties in accordance with cleaning schedules and instructions.12. Any other duties that may be reasonably expected and that are commensurate with the grade
Person Specification
Skills
Essential
- Able to function as a member of a team and support the management objectives of the department and Trust.
- Able to deal with requests from service users, managers and staff in a friendly and helpful way
- Flexible
- Good interpersonal and communication skills
- Able to work both independently and as part of a team
- Able to carry out manual tasks
Desirable
- Demonstrate an understanding of the needs of people with mental health problems
- Willingness to undertake further training as required
- Able to maintain accurate records
Qualifications
Essential
- GCSE/O'Levels or experience
Desirable
- Foundation certificate in food hygiene level 2
Knowledge/Experience
Essential
- Experience of working in a similar role (cleaning or catering)
Desirable
- Knowledge of the National Standards of Cleanliness and NHS Colour Coding.
- Knowledge of COSHH and HACCP
- Training in Health & Safety and catering or cleaning tasks
- Experience of working in the NHS specifically Mental Health / Community environment
- Knowledge of using cleaning equipment
Values
Essential
- Continuous Improvement
- Accountability
- Respectfulness
- Enthusiasm
- Support
- High professional standards
- Responsive to service users
- Engaging leadership style
- Strong customer service belief
- Transparency and honesty
- Discreet
- Change oriented
Person Specification
Skills
Essential
- Able to function as a member of a team and support the management objectives of the department and Trust.
- Able to deal with requests from service users, managers and staff in a friendly and helpful way
- Flexible
- Good interpersonal and communication skills
- Able to work both independently and as part of a team
- Able to carry out manual tasks
Desirable
- Demonstrate an understanding of the needs of people with mental health problems
- Willingness to undertake further training as required
- Able to maintain accurate records
Qualifications
Essential
- GCSE/O'Levels or experience
Desirable
- Foundation certificate in food hygiene level 2
Knowledge/Experience
Essential
- Experience of working in a similar role (cleaning or catering)
Desirable
- Knowledge of the National Standards of Cleanliness and NHS Colour Coding.
- Knowledge of COSHH and HACCP
- Training in Health & Safety and catering or cleaning tasks
- Experience of working in the NHS specifically Mental Health / Community environment
- Knowledge of using cleaning equipment
Values
Essential
- Continuous Improvement
- Accountability
- Respectfulness
- Enthusiasm
- Support
- High professional standards
- Responsive to service users
- Engaging leadership style
- Strong customer service belief
- Transparency and honesty
- Discreet
- Change oriented
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
