Mersey Care NHS Foundation Trust

Support Medical Secretary

The closing date is 25 January 2026

Job summary

An exciting opportunity has arisen at Hartley Hospital, Southport for a caring and committed full time Support Medical Secretary to join our Administrative Team supporting the Community Mental Health Team.

The post holder will provide a comprehensive and professional secretarial support service to an excellent standard, ensuring a high level of accuracy to the Mental Health Care Division.

The post holder is expected to work closely with the services to type clinical correspondence in a timely manner to achieve KPIs.

The post holder will be expected to work with a flexible approach, maintaining confidentiality at all times when dealing with service user/staff information.

The post holder should have a good working knowledge of medical terminology and a willingness to expand on that knowledge to providesupport to different specialities.The post holder will be able to demonstrate flexibility and use own initiative to carry out duties in such a way as to make a direct and positive contribution to the organisation, thus enabling the medical team to utilise their time in an efficient manner.

Main duties of the job

The post holder will provide a comprehensive professional support secretarial service to an excellent standard ensuring a high level of accuracy to the Mental Health Care Division.

Successful applicants will be able to organise their own workload and co-ordinate workload activities with other Medical Secretaries in the team.

The successful candidate will have excellent interpersonal skills and a friendly telephone manner.

There is a need to be able to work to tight deadlines and withstand the pressure of a busy department and it is essential that you are able to work on your own

About us

Mersey Care is one of the largest trusts providing physical health and mental health services in the North West, serving more than 1.4 million people across our region and are also commissioned for services that cover the North West, North Wales and the Midlands.

We offer specialist inpatient and community services that support physical and mental health and specialist inpatient mental health, learning disability, addiction and brain injury services. Mersey Care is one of only three trusts in the UK that offer high secure mental health facilities.

At the heart of all we do is our commitment to 'perfect care' - care that is safe, effective, positively experienced, timely, equitable and efficient. We support our staff to do the best job they can and work alongside service users, their families, and carers to design and develop future services together. We're currently delivering a programme of organisational and service transformation to significantly improve the quality of the services we provide and safely reduce cost as we do so.

Flexible working requests will be considered for all roles.

Details

Date posted

15 January 2026

Pay scheme

Agenda for change

Band

Band 3

Salary

£24,937 to £26,598 a year per annum

Contract

Permanent

Working pattern

Full-time

Reference number

350-MHC7656339-A

Job locations

Hartley Hospital

1b Curzon Road

Southport

PR8 6PL


Job description

Job responsibilities

*** Please refer to the attached Job Description and Person Specification for a full list of duties and responsibilities ***

Job description

Job responsibilities

*** Please refer to the attached Job Description and Person Specification for a full list of duties and responsibilities ***

Person Specification

Values

Essential

  • Continuous Improvement
  • Accountability
  • Respectfulness
  • Enthusiasm
  • Support
  • High professional standards
  • Responsive to service users
  • Engaging leadership style
  • Strong customer service belief
  • Transparency and honesty
  • Discreet
  • Change oriented

Skills

Essential

  • Excellent communication skills both verbally and non verbally
  • Excellent organisational skills
  • Audio typing skills
  • Ability to maintain confidentiality
  • Ability to demonstrate excellent customer service delivery
  • Ability to organise own duties and prioritise tasks within agreed timescales
  • Ability to undergo further training as necessary
  • Ability to uphold Trusts professional standards

Experience/Knowledge

Essential

  • Experience of working as a medical secretary
  • Experience of information systems
  • Knowledge of medical terminology
  • Willingness to gain understanding of local targets in order to take active part in achieving targets relevant to the role
  • Flexible working approach
  • Professional , caring , compassionate and empathic attitude

Desirable

  • Experience/knowledge of people experiencing mental health issues
  • Experience of working in a health care setting

Qualifications

Essential

  • RSA111 or equivalent
  • Knowledge and experience of Microsoft Office
Person Specification

Values

Essential

  • Continuous Improvement
  • Accountability
  • Respectfulness
  • Enthusiasm
  • Support
  • High professional standards
  • Responsive to service users
  • Engaging leadership style
  • Strong customer service belief
  • Transparency and honesty
  • Discreet
  • Change oriented

Skills

Essential

  • Excellent communication skills both verbally and non verbally
  • Excellent organisational skills
  • Audio typing skills
  • Ability to maintain confidentiality
  • Ability to demonstrate excellent customer service delivery
  • Ability to organise own duties and prioritise tasks within agreed timescales
  • Ability to undergo further training as necessary
  • Ability to uphold Trusts professional standards

Experience/Knowledge

Essential

  • Experience of working as a medical secretary
  • Experience of information systems
  • Knowledge of medical terminology
  • Willingness to gain understanding of local targets in order to take active part in achieving targets relevant to the role
  • Flexible working approach
  • Professional , caring , compassionate and empathic attitude

Desirable

  • Experience/knowledge of people experiencing mental health issues
  • Experience of working in a health care setting

Qualifications

Essential

  • RSA111 or equivalent
  • Knowledge and experience of Microsoft Office

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Mersey Care NHS Foundation Trust

Address

Hartley Hospital

1b Curzon Road

Southport

PR8 6PL


Employer's website

https://www.merseycare.nhs.uk/ (Opens in a new tab)


Employer details

Employer name

Mersey Care NHS Foundation Trust

Address

Hartley Hospital

1b Curzon Road

Southport

PR8 6PL


Employer's website

https://www.merseycare.nhs.uk/ (Opens in a new tab)


Employer contact details

For questions about the job, contact:

Administration Manager

Barbara Westbury

barbara.westbury@merseycare.nhs.uk

07554340319

Details

Date posted

15 January 2026

Pay scheme

Agenda for change

Band

Band 3

Salary

£24,937 to £26,598 a year per annum

Contract

Permanent

Working pattern

Full-time

Reference number

350-MHC7656339-A

Job locations

Hartley Hospital

1b Curzon Road

Southport

PR8 6PL


Supporting documents

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