Job summary
We are looking to recruit a full time Team Secretary. This is an exciting opportunity for the successful candidate to join the Psychology Team at Rodney Street. The successful candidate will be based at Rodney Street. It is a busy role, and the successful candidate will need to have excellent organisational skills and be able to prioritise workload on a daily basis due to competing deadlines.
The successful candidate will support the service by opening reception and greeting clients as they arrive at Rodney Street, you will liaise with the appropriate professional to advise them that their client has arrived. The successful candidate will support in booking sessions in the diary, managing the external post and general admin duties.
This role requires on site working to support the Outpatient Clinical Services, Monday to Friday 9.00-5.00pm.
Can all applicants please ensure that they can evidence their all qualifications noted on the application form as this will be required when going through the TRAC process.
Main duties of the job
The post holder will provide administrative support to support the Psychology Team and Assistant Psychologist.
The successful applicants will be strong team player with a high level of organisational and interpersonal skills. They will be well organised and have the ability to work to competing deadlines and priorities. The post holder will be required to work flexibly, have the ability to establish good working relationships and deal with a wide range of professionals via telephone, written and face to face contact.
The post holder will have demonstrable experience of preparing for and taking minutes plus the production and upkeep of action logs. Preparation for meetings will include chasing up outstanding reports and actions in advance of meetings. The post holder will be required to keep accurate records using our clinical system PACIS/RiO, to ensure that all clinical notes are added to the system in a timely manner.
The post holder is required to be a role model for the Trust Values.
About us
Mersey Care is one of the largest trusts providing physical health and mental health services in the North West, serving more than 1.4 million people across our region and are also commissioned for services that cover the North West, North Wales and the Midlands.
We offer specialist inpatient and community services that support physical and mental health and specialist inpatient mental health, learning disability, addiction and brain injury services. Mersey Care is one of only three trusts in the UK that offer high secure mental health facilities.
At the heart of all we do is our commitment to 'perfect care' - care that is safe, effective, positively experienced, timely, equitable and efficient. We support our staff to do the best job they can and work alongside service users, their families, and carers to design and develop future services together. We're currently delivering a programme of organisational and service transformation to significantly improve the quality of the services we provide and safely reduce cost as we do so.
Flexible working requests will be considered for all roles.
Job description
Job responsibilities
The successful candidate must be currently working in an administration role. This is a busy and interesting post that requires a high level of confidentiality, accuracy, responsiveness support the Out Patient Service at Rodney Street.
You will be motivated, flexible and committed to being part of a team that is dedicated to providing the highest possible standards of care to our patients. The successful applicant will have the ability to work on their own, to prioritise their workload and work to tight deadlines. You will be required to liaise with external agencies including Mental Health Review Tribunal Offices; other Medium Secure Units; Social Services; Probation Services, Home Office and HM Prison Service.
The post holder will have demonstrable experience of preparing for and taking minutes plus the production and upkeep of action logs. Preparation for meetings will include chasing up outstanding reports and actions in advance of meetings. Proven relevant experience of working in an administrative role and previous experience of taking live minutes in meetings would be beneficial.
The successful candidate will have a good knowledge of all Microsoft Office applications including Outlook, Word, Excel and PowerPoint and will have experience of using Service databases and clinical information systems.
You will also be required to ensure that team diaries are up to date, arrange meetings for the Team Managers and to undertake audits as and when requested. Previous experience working in a similar administration role within a health care environment will be beneficial. The successful candidate will support the service by completing invoices / make purchase for service supplies, booking conferences/training, booking interpreters if needed. The successful candidate will open new referral onto the clinical system, update the waiting list and the referral list with the support of the clinical team.
Job description
Job responsibilities
The successful candidate must be currently working in an administration role. This is a busy and interesting post that requires a high level of confidentiality, accuracy, responsiveness support the Out Patient Service at Rodney Street.
You will be motivated, flexible and committed to being part of a team that is dedicated to providing the highest possible standards of care to our patients. The successful applicant will have the ability to work on their own, to prioritise their workload and work to tight deadlines. You will be required to liaise with external agencies including Mental Health Review Tribunal Offices; other Medium Secure Units; Social Services; Probation Services, Home Office and HM Prison Service.
The post holder will have demonstrable experience of preparing for and taking minutes plus the production and upkeep of action logs. Preparation for meetings will include chasing up outstanding reports and actions in advance of meetings. Proven relevant experience of working in an administrative role and previous experience of taking live minutes in meetings would be beneficial.
The successful candidate will have a good knowledge of all Microsoft Office applications including Outlook, Word, Excel and PowerPoint and will have experience of using Service databases and clinical information systems.
You will also be required to ensure that team diaries are up to date, arrange meetings for the Team Managers and to undertake audits as and when requested. Previous experience working in a similar administration role within a health care environment will be beneficial. The successful candidate will support the service by completing invoices / make purchase for service supplies, booking conferences/training, booking interpreters if needed. The successful candidate will open new referral onto the clinical system, update the waiting list and the referral list with the support of the clinical team.
Person Specification
Qualifications
Essential
- Business Administration Level 3 or equivalent demonstrable experience
- IT skills and experience
Desirable
- Knowledge of Microsoft Office products.
- ECDL
Knowledge adn Experiance
Essential
- Proven relevant experience of working in an administrative role
- Demonstrable organisational and time management skills.
- Audio typing skill
- Good written, verbal and non-verbal skills
Desirable
- Experience & knowledge of people who experience mental health issues
- Experience of working in a healthcare environment.
- PowerPoint presentation
- Cashier experience.
- Minute taking experience.
Values
Essential
- Continuous Improvement
- Accountability
- Respectfulness
- Enthusiasm
- Support
- Responsive to service users
- Engaging leadership style
- Strong customer service belief
- Transparency and honesty
- Discreet
Personal Attributes
Essential
- Ability to work flexibly to meet service need.
- Ability to use initiative and maintain a positive and professional attitude
- Ability to work as part of a team
- Ability to prioritise work with minimum supervision
- Ability to maintain confidentiality
- Good interpersonal skills and the ability to relate to people with tact and diplomacy
- Willingness to work in a secure setting
Person Specification
Qualifications
Essential
- Business Administration Level 3 or equivalent demonstrable experience
- IT skills and experience
Desirable
- Knowledge of Microsoft Office products.
- ECDL
Knowledge adn Experiance
Essential
- Proven relevant experience of working in an administrative role
- Demonstrable organisational and time management skills.
- Audio typing skill
- Good written, verbal and non-verbal skills
Desirable
- Experience & knowledge of people who experience mental health issues
- Experience of working in a healthcare environment.
- PowerPoint presentation
- Cashier experience.
- Minute taking experience.
Values
Essential
- Continuous Improvement
- Accountability
- Respectfulness
- Enthusiasm
- Support
- Responsive to service users
- Engaging leadership style
- Strong customer service belief
- Transparency and honesty
- Discreet
Personal Attributes
Essential
- Ability to work flexibly to meet service need.
- Ability to use initiative and maintain a positive and professional attitude
- Ability to work as part of a team
- Ability to prioritise work with minimum supervision
- Ability to maintain confidentiality
- Good interpersonal skills and the ability to relate to people with tact and diplomacy
- Willingness to work in a secure setting
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
