Mersey Care NHS Foundation Trust

Personality Disorder Hub - Safe Service Lead

The closing date is 16 December 2025

Job summary

The present position of PD HUB Safe Service Lead is offered to manage and further develop the Personality Disorder HUB Safe Service. The service is part of a specialist community mental health team, identified to work with complex presentations of personality disorder and complex relational trauma. The service comprises PD HUB Case Management, PD HUB Day Service and the PD HUB Safe Service.

The successful candidate will be leading a team of 10 qualified/non-qualified staff. Mental Health Practitioners provide telephone and face to face support, alongside planned brief psychological intervention, informed by Cognitive Analytic Therapy and Psychodynamic Interpersonal Therapy. The service also offers supportive non-psychiatric residential placements (7 Days) for service users.

The PD HUB Safe Service's primary task is to focus on containing the distress of service users, mitigation of associated risks and development of skills and coping strategies (group and individual interventions). Such interventions combine to support service users in continuing therapeutic activities and personal recovery.

Main duties of the job

The successful candidate will manage the PD Crisis Safe Service effectively and safely, ensuring the delivery of a high standard of care to the service users by supervising and monitoring a range of multi-disciplinary staff and activities.

The successful candidate will also maintain close links with other professionals both internal and external to the Trust in order maintain a high quality of service delivery.

As well as operationally leading the PD Crisis Safe Service and managing Crisis Service staff team, the post holder will support the delivery of other specialist psychological interventions within the PD Hub and support the running of the Therapeutic Day Service when necessary. PD Safe Team operates 7 days a week with extended hours Monday - Friday and reduced hours Saturday - Sunday. The PD HUB Safe Service presently works Monday - Friday.

About us

Mersey Care is one of the largest trusts providing physical health and mental health services in the North West, serving more than 1.4 million people across our region and are also commissioned for services that cover the North West, North Wales and the Midlands.

We offer specialist inpatient and community services that support physical and mental health and specialist inpatient mental health, learning disability, addiction and brain injury services. Mersey Care is one of only three trusts in the UK that offer high secure mental health facilities.

At the heart of all we do is our commitment to 'perfect care' - care that is safe, effective, positively experienced, timely, equitable and efficient. We support our staff to do the best job they can and work alongside service users, their families, and carers to design and develop future services together. We're currently delivering a programme of organisational and service transformation to significantly improve the quality of the services we provide and safely reduce cost as we do so.

Flexible working requests will be considered for all roles.

Date posted

10 December 2025

Pay scheme

Agenda for change

Band

Band 7

Salary

£47,810 to £54,710 a year per annum

Contract

Permanent

Working pattern

Full-time

Reference number

350-MHC7608685

Job locations

Spring House - Psychotherapy and PD HUB Service

12 Haigh Road

Liverpool

L223XP

Job description

Job responsibilities

SPECIFIC DUTIES AND RESPONSIBILITIESCLINICAL/MANAGERIAL

To provide clinical advice, expertise and leadership to all staff.

To ensure that the service users care plan is developed to meet the assessed need of the individual and to monitor the care/plans developed for service users by staff to ensure that they are appropriate and of a high standard.

Liaise with family members, carers and significant others with regards to theassessment and treatment of service users.

To be the first point of contact for service users and carers that have concerns regarding their care and make every effort to resolve their concerns sensitively and promptly.

Monitor and work with the team to ensure that service user risk is managed appropriately and that risk management plans are of a high quality.

To direct and supervise all staff in order to ensure delivery of a high standard of care to service users.

To take the lead in setting standards for care based on sound research findings and to ensure that the ward team maintains high standards.

To lead the systematic monitoring and evaluation of service users under the care of the ward team.To use verbal and non-verbal communication skills gained through qualification and experience to impart sensitive information e.g./ diagnosis or

Symptoms to service users and their families and to offer support to other staff to do this.

To ensure that team resources are managed appropriately to maximise care and efficient work patterns. This will include tasks such as management of attendance,annual leave and the use of extra resources.

To use skills gained through qualification and experience to communicate with members of your team in the implementation of change and in the interest of good, cohesive team working.

To check understanding of information where there are often barriers to effective communications due to distress or psychiatric symptoms in service users or where there is resistance in staff. This may include situations where English is not the first language.

To liaise with other professionals offering services within the ward to ensure good communication and high standards of service user care.

To use skills gained through experience to give and receive information to other individuals with regards to a service users care in reviews and multi-disciplinary meetings. These individuals may be external to the Trust.

To have an in-depth knowledge of the Mental Health act and to support staff involved in the application of the Mental Health Act, ensuring that they are aware of and fulfilling their duties. Ensure that service users are aware of their rights under the Mental Health Act and that they are exercised appropriately.

Liaise with other professionals providing a service the team the ward to ensure a high quality of service delivery.

To monitor the provision of a range of therapeutic activities for service users by appropriate guidance and supervision of the team.

To ensure that all relevant information with regards to a service users care, and treatment is documented accurately and legibly into the health care record.

Supervise and monitor the entries made by team members through performance management and audit.

Provide reports and statistical returns to a variety of Trust departments as requested.

To co-ordinate the provision of teaching sessions in order to pass on knowledge and skills.

To assist in the implementation of change or new systems within the area.

To use skills gained through qualification and experience to assess and monitor the physical/mental health of service users, seeking an opinion from other professionals where appropriate.To use skills gained through training and experience to de-escalate situations where service users become physically or verbally aggressive.

To use skills gained through experience to deal with team members who become angry, hostile or distressed.

To ensure that team members get appropriate support following violent incidents and to ensure any identified actions arising from such incidents are implemented.

Ensure that all incidents are documented as per trust policy and that any follow-up action is taken.

To lead service user reviews ensuring that the team has all the relevant information on which to base their clinical decisions.

To ensure that the team develop care plans that enable service users to reach and maintain their optimum level of health and independence.

To take responsibility for ensuring the safe administration of medication to service users where appropriate ensuring that the Nursing Midwifery Council regulations are followed.