Job summary
Community Phlebotomist
We are seeking permanent staff to join and support our Liverpool, Knowsley, and Sefton Teams.
The successful candidate will be required to travel to clinic venues across the Liverpool, Knowsley, and Sefton areas.
We are looking for a post holder with a positive, attitude who is flexible and able to travel across clinic sites, attend training sessions, and participate in meetings.
If you are innovative, motivated, and committed to teamwork, we would love to hear from you
Main duties of the job
Community Phlebotomist
We are looking for permanent staff to support our Sefton, Liverpool and Knowsley Phlebotomy service. To complete venepuncture procedure for persons aged 16+ (Liverpool/Knowsley); 14+ (Sefton) with no upper age limit in a clinic.
The post holder will demonstrate a positive attitude which respects and values service users' and their Carers, and will embrace the core values of the organisation.
The post holder will hold an NVQ Level 2 qualification in Health and Social Care, or demonstrate a willingness to undertake this qualification, or be able to evidence relevant experience within a similar role.
There will be expectancy for the post holder to work without direct supervision and to time constraints, working as part of a team and also as a lone worker.
They must have the ability to work under pressure and in different environments and able to demonstrate effective communication skills including the public; service users; clinicians and other services.
The post holder must have computer / IT skills; self-management; good communication skills; able to work quickly and accurately with a high degree of manual dexterity and have good organisational skills.
The post holder must be aware of their responsibility to protect service users, visitors and employees against the risks of acquiring health care associated infections, in accordance to Trust policy.
About us
Mersey Care is one of the largest trusts providing physical health and mental health services in the North West, serving more than 1.4 million people across our region and are also commissioned for services that cover the North West, North Wales and the Midlands.
We offer specialist inpatient and community services that support physical and mental health and specialist inpatient mental health, learning disability, addiction and brain injury services. Mersey Care is one of only three trusts in the UK that offer high secure mental health facilities.
At the heart of all we do is our commitment to 'perfect care' - care that is safe, effective, positively experienced, timely, equitable and efficient. We support our staff to do the best job they can and work alongside service users, their families, and carers to design and develop future services together. We're currently delivering a programme of organisational and service transformation to significantly improve the quality of the services we provide and safely reduce cost as we do so.
Flexible working requests will be considered for all roles.
Job description
Job responsibilities
JOB PURPOSETo complete venepuncture procedure for persons aged 16+ (Liverpool/Knowsley); 14+ (Sefton) with no upper age limit in a clinic.
PRINCIPAL RESPONSIBILITIES.
To maintain own Continuing Professional Development..
To actively participate and contribute to team working in response to service developments and the business plan..
Work independently in a busy clinic environment ensuring that patients receive blood tests on time and manage patient flowobtain informed consent from the patient to treatment and the sharing of information, documenting in accordance with Trust procedures.Use IT system to document outcome of appointment.Escalate and seek advice from seniors if specific risks are identified.To work within health and safety guidelines and policies and adhere to relevant Trust procedures.To work positively with colleagues to maintain effective working relationships.Be accountable for own actions and decisions, demonstrating ability to seek advice and guidance from Line Manager.Comply with Trust Clinical Governance and Health and Safety requirements within agreed policies and procedures.Follow and contribute to new policies and local guidance and contribute comments on proposed/required changes to meet changing service needs.Collect statistical information about daily contacts where required and input onto data base for service.Actively participate in audit, research and development activity when required.Undertake routine administrative tasks e.g. photocopying, filing and faxing within current Trust policies and procedures as required by the service.Defective equipment is reported and made safe without delay in accordance with Trust procedures.
Work towards completion of competency framework within agreed timescales.
Participate in clinical supervision as per individual requirement.Be competent in the selection of the appropriate sample bottle for all common laboratory investigations.Be competent in the procedures required for bleeding High Risk, Immunocompromised and barrier nursed patients.Organise and stock work benches and trolleys daily.Clean and disinfect trolleys and work benches after use.Restock the Phlebotomy rooms when necessary.To work across MERSEY CARE NHS FT phlebotomy footprint.Respect confidentiality and privacy of patients and carers at all times.Maintain a constant awareness of health, welfare and safety issues affecting colleagues, patients, relatives, and self, reporting incidents or near miss events in line with Trust policies.Fully participate in Health and Safety Training.Participate in personal training, development, appraisal and attend all mandatory courses as required.Display empathy and a pleasant, helpful manner when dealing with patients, visitors, and staff.Contribute to the delivery of a quality service to customers within agreed timescales.Communicate effectively with patients to ensure correct identification, cooperation, and clarification of complications.Ensure samples are labelled correctly according to protocols.Provide after care and assistance to patients affected by venepuncture.Be competent in dealing safely with nervous or upset patients including at times, managing conflict.Be competent in dealing safely with fainting patients and those who become unwell.Maintain basic life support skills to enable the safe care of patients.
Liaise with service users to improve relationship, service, and patient care.Answer telephone enquiries in a helpful manner.Participate in relevant staff and departmental meetings.Co-operate with and assist leaders of Phlebotomy teams to promote good team working.
Physical, Mental and Emotional EffortLone working in busy clinic environments.
Able to manage the pressures of a busy clinical environment and demanding workload.Able to manage situations involving patient conflict and challenging behaviours.
WORKING CONDITIONS
Ability and willingness to attend clinics across the MCFT footprint.SafeguardingDemonstrates skills and knowledge how to raise and escalate a safeguarding concern.Ensure service users/carers are supported appropriately to understand Safeguarding issues to maximise their decision making.Understand when to use emergency systems to raise safeguard adults and children.Maintain accurate, complete, and contemporaneous records.Engage and participate in all safeguarding training appropriate to role.
GENERIC RESPONSIBILITIES FOR ALL STAFF
All post holders will agree to:Commit to the vision of supporting Mersey Care in becoming a leading organisation in the provision of community services, mental health care, addiction services and learning disability care, and in doing so fully utilise their skills and experience to support the objectives of the Trust.Role model the values of the Trust Continuous Improvement, Accountability, Respectfulness, Enthusiasm and Support in all activities and interactions with employees, service users and other stakeholders.Challenge the stigma associated with mental health and learning difficulties.Comply with the Duty of Candour, defined by Francis as: 'The volunteering of all relevant information to persons who have or may have been harmed by the provision of services, whether or not the information has been requested and whether or not a complaint or a report about that provision has been made.Work across professional and organisational boundaries to improve services for all.Maintain their specific knowledge base and develop new skills.Value the contribution of the patient/ service user voice.Operate within any organisational codes of practice or those from a relevant professional body.Respect equality and diversity across all areas of working practice and communications with staff, service users and other stakeholders.
Take responsibility for the accurate and timely collection and recording of data and ensuring all personally identifiable information is protected and used only for the purposes for which it was intended.Comply with all health and safety legislation and local policies and procedures.Adhere to all organisational policies.Have knowledge and understanding of technology in the workplace which is sufficient to maintain their efficiency and also how technology can empower service users in a digital environment.Comply with the NHS Constitution in relation to the staff responsibilities that it sets out for NHS employees.Attend a one day Just and Learning & Civility and Respect training workshop.Be an ambassador for Just & Learning and Civility & Respect following the training.Positively advocate the just and learning culture within your team.Be a confident supporter and implementer of the Trust CARES Values including Civility & Respect within your team.Support their team/ services to create a positive environment for Just and Learning Culture.Participate in Just and Learning Culture events.Bring Just and Learning Culture updates/ information to the attention of team members and other MCT colleagues they work with.Support and encourage the sharing of concerns about the safety and quality of care with senior leaders with the aim of improving safety and quality.Actively participate in creating an open culture within your team so that concerns and difficulties can be discussed safely and respectfully.Speaking up in the event that they are exposed to incivility between colleagues in the workplace #iwillspeakup.Listening and understanding others who have concerns and taking a collaborative approach to work towards a solution to improve civility and respect.
This job description is intended as an outline indicator of general areas of activity and will be reviewed in light of the changing needs of the Trust in consultation with the pos
Job description
Job responsibilities
JOB PURPOSETo complete venepuncture procedure for persons aged 16+ (Liverpool/Knowsley); 14+ (Sefton) with no upper age limit in a clinic.
PRINCIPAL RESPONSIBILITIES.
To maintain own Continuing Professional Development..
To actively participate and contribute to team working in response to service developments and the business plan..
Work independently in a busy clinic environment ensuring that patients receive blood tests on time and manage patient flowobtain informed consent from the patient to treatment and the sharing of information, documenting in accordance with Trust procedures.Use IT system to document outcome of appointment.Escalate and seek advice from seniors if specific risks are identified.To work within health and safety guidelines and policies and adhere to relevant Trust procedures.To work positively with colleagues to maintain effective working relationships.Be accountable for own actions and decisions, demonstrating ability to seek advice and guidance from Line Manager.Comply with Trust Clinical Governance and Health and Safety requirements within agreed policies and procedures.Follow and contribute to new policies and local guidance and contribute comments on proposed/required changes to meet changing service needs.Collect statistical information about daily contacts where required and input onto data base for service.Actively participate in audit, research and development activity when required.Undertake routine administrative tasks e.g. photocopying, filing and faxing within current Trust policies and procedures as required by the service.Defective equipment is reported and made safe without delay in accordance with Trust procedures.
Work towards completion of competency framework within agreed timescales.
Participate in clinical supervision as per individual requirement.Be competent in the selection of the appropriate sample bottle for all common laboratory investigations.Be competent in the procedures required for bleeding High Risk, Immunocompromised and barrier nursed patients.Organise and stock work benches and trolleys daily.Clean and disinfect trolleys and work benches after use.Restock the Phlebotomy rooms when necessary.To work across MERSEY CARE NHS FT phlebotomy footprint.Respect confidentiality and privacy of patients and carers at all times.Maintain a constant awareness of health, welfare and safety issues affecting colleagues, patients, relatives, and self, reporting incidents or near miss events in line with Trust policies.Fully participate in Health and Safety Training.Participate in personal training, development, appraisal and attend all mandatory courses as required.Display empathy and a pleasant, helpful manner when dealing with patients, visitors, and staff.Contribute to the delivery of a quality service to customers within agreed timescales.Communicate effectively with patients to ensure correct identification, cooperation, and clarification of complications.Ensure samples are labelled correctly according to protocols.Provide after care and assistance to patients affected by venepuncture.Be competent in dealing safely with nervous or upset patients including at times, managing conflict.Be competent in dealing safely with fainting patients and those who become unwell.Maintain basic life support skills to enable the safe care of patients.
Liaise with service users to improve relationship, service, and patient care.Answer telephone enquiries in a helpful manner.Participate in relevant staff and departmental meetings.Co-operate with and assist leaders of Phlebotomy teams to promote good team working.
Physical, Mental and Emotional EffortLone working in busy clinic environments.
Able to manage the pressures of a busy clinical environment and demanding workload.Able to manage situations involving patient conflict and challenging behaviours.
WORKING CONDITIONS
Ability and willingness to attend clinics across the MCFT footprint.SafeguardingDemonstrates skills and knowledge how to raise and escalate a safeguarding concern.Ensure service users/carers are supported appropriately to understand Safeguarding issues to maximise their decision making.Understand when to use emergency systems to raise safeguard adults and children.Maintain accurate, complete, and contemporaneous records.Engage and participate in all safeguarding training appropriate to role.
GENERIC RESPONSIBILITIES FOR ALL STAFF
All post holders will agree to:Commit to the vision of supporting Mersey Care in becoming a leading organisation in the provision of community services, mental health care, addiction services and learning disability care, and in doing so fully utilise their skills and experience to support the objectives of the Trust.Role model the values of the Trust Continuous Improvement, Accountability, Respectfulness, Enthusiasm and Support in all activities and interactions with employees, service users and other stakeholders.Challenge the stigma associated with mental health and learning difficulties.Comply with the Duty of Candour, defined by Francis as: 'The volunteering of all relevant information to persons who have or may have been harmed by the provision of services, whether or not the information has been requested and whether or not a complaint or a report about that provision has been made.Work across professional and organisational boundaries to improve services for all.Maintain their specific knowledge base and develop new skills.Value the contribution of the patient/ service user voice.Operate within any organisational codes of practice or those from a relevant professional body.Respect equality and diversity across all areas of working practice and communications with staff, service users and other stakeholders.
Take responsibility for the accurate and timely collection and recording of data and ensuring all personally identifiable information is protected and used only for the purposes for which it was intended.Comply with all health and safety legislation and local policies and procedures.Adhere to all organisational policies.Have knowledge and understanding of technology in the workplace which is sufficient to maintain their efficiency and also how technology can empower service users in a digital environment.Comply with the NHS Constitution in relation to the staff responsibilities that it sets out for NHS employees.Attend a one day Just and Learning & Civility and Respect training workshop.Be an ambassador for Just & Learning and Civility & Respect following the training.Positively advocate the just and learning culture within your team.Be a confident supporter and implementer of the Trust CARES Values including Civility & Respect within your team.Support their team/ services to create a positive environment for Just and Learning Culture.Participate in Just and Learning Culture events.Bring Just and Learning Culture updates/ information to the attention of team members and other MCT colleagues they work with.Support and encourage the sharing of concerns about the safety and quality of care with senior leaders with the aim of improving safety and quality.Actively participate in creating an open culture within your team so that concerns and difficulties can be discussed safely and respectfully.Speaking up in the event that they are exposed to incivility between colleagues in the workplace #iwillspeakup.Listening and understanding others who have concerns and taking a collaborative approach to work towards a solution to improve civility and respect.
This job description is intended as an outline indicator of general areas of activity and will be reviewed in light of the changing needs of the Trust in consultation with the pos
Person Specification
Qualifications
Essential
- Basic literacy and numeracy skills
- Basic computer experience
- NVQ 2 or willingness to undertake
Desirable
Values
Essential
- Continuous Improvement
- Accountability
- Respectfulness
- Enthusiasm
- Support
- Responsive to service users
- Engaging leadership style
- Strong customer service belief
- Transparency and honesty
- Discreet
- Change oriented
Knowledge/Experience
Essential
- Has customer care experience or experience of being a carer/HCA
- Can demonstrate a basic understanding of the needs of the patient and the role of the Phlebotomist.
- Willingness to develop clinical skills and competency relevant to the role e.g. phlebotomy skills
- Can demonstrate motivation, reliability and commitment to team working
- Flexible, reliable and demonstrates an ability to value the opinions of others
- Willingness to undergo education/training for both practice and service needs.
- Understanding of primary care and/or GP surgery
- Understanding of confidentiality and the practical implications in this role
- Understanding of personal health and safety responsibilities
- An understanding of equality within the workforce and how it can impact on this post
- Must either be Hepatitis B immune or be willing to undergo an immunisation course
Desirable
- Understands issues regarding accountability and delegation
- Understanding of the complaint's procedure
- Understanding of risk management
- Experience of working in a care environment
- Understanding of the meaning of Improving Working Lives
- Understanding/Experience of lone community working
Skills
Essential
- Ability to communicate effectively with good interpersonal skills
Person Specification
Qualifications
Essential
- Basic literacy and numeracy skills
- Basic computer experience
- NVQ 2 or willingness to undertake
Desirable
Values
Essential
- Continuous Improvement
- Accountability
- Respectfulness
- Enthusiasm
- Support
- Responsive to service users
- Engaging leadership style
- Strong customer service belief
- Transparency and honesty
- Discreet
- Change oriented
Knowledge/Experience
Essential
- Has customer care experience or experience of being a carer/HCA
- Can demonstrate a basic understanding of the needs of the patient and the role of the Phlebotomist.
- Willingness to develop clinical skills and competency relevant to the role e.g. phlebotomy skills
- Can demonstrate motivation, reliability and commitment to team working
- Flexible, reliable and demonstrates an ability to value the opinions of others
- Willingness to undergo education/training for both practice and service needs.
- Understanding of primary care and/or GP surgery
- Understanding of confidentiality and the practical implications in this role
- Understanding of personal health and safety responsibilities
- An understanding of equality within the workforce and how it can impact on this post
- Must either be Hepatitis B immune or be willing to undergo an immunisation course
Desirable
- Understands issues regarding accountability and delegation
- Understanding of the complaint's procedure
- Understanding of risk management
- Experience of working in a care environment
- Understanding of the meaning of Improving Working Lives
- Understanding/Experience of lone community working
Skills
Essential
- Ability to communicate effectively with good interpersonal skills
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
