Job summary
To work as part of an administrative team providing temporary, high quality and co-ordinated support as specified within the placement request.
The post will vary depending on the assignment and department helping to provide an efficient and cost-effective service to the Trust.
General Admin and clerical experience are essential along with excellent time management, organisational, communication skills and a flexible approach to work.
Shifts may be located across the Division, such as St Helens, Liverpool, Warrington and may include various locations depending on service needs.
Main duties of the job
To work and liaise with various teams and services across community division to undertake varied admin and clerical duties in line with the assignment.
Act as first point of contact for all telephone and reception enquiries, ensuring that messages are forwarded to the appropriate persons and visitors are welcomed to the department.
Effective liaison with multi-disciplinary staff/patients/carers/outside agencies, including dealing with appointment/service enquiries.
To ensure communication is accurate, sensitive, complex and confidential and accurate information is communicated as and whenrequired.
Ensure appropriate records are maintained as directed by Line Manager. In line with Trust Policies and Procedures
Contribute to the ordering of stationery supplies and associated procedures.
Contribute to the producing and sending of appointments and giving appropriate patientinformation/advice.
To register patient referrals for the service on appropriate systems following the service referral pathway.
About us
Mersey Care is one of the largest trusts providing physical health and mental health services in the North West, serving more than 1.4 million people across our region and are also commissioned for services that cover the North West, North Wales and the Midlands.
We offer specialist inpatient and community services that support physical and mental health and specialist inpatient mental health, learning disability, addiction and brain injury services. Mersey Care is one of only three trusts in the UK that offer high secure mental health facilities.
At the heart of all we do is our commitment to 'perfect care' - care that is safe, effective, positively experienced, timely, equitable and efficient. We support our staff to do the best job they can and work alongside service users, their families, and carers to design and develop future services together. We're currently delivering a programme of organisational and service transformation to significantly improve the quality of the services we provide and safely reduce cost as we do so.
Flexible working requests will be considered for all roles.
Job description
Job responsibilities
Act as first point of contact for all telephone and reception enquiries, ensuring that messages are forwarded to the appropriate persons and visitors are welcomed to thedepartment.
Provide an effective clerical service to support the team, including photocopying, typing, data input and maintenance of effective filing and retrieval system
Effective liaison with multi-disciplinary staff/patients/carers/outside agencies, including dealing with appointment/service enquiries.
To ensure communication is accurate, sensitive, complex and confidential and accurate information is communicated as and whenrequired.
Responsibility, in conjunction with other administrative staff, for arranging clinics, booking appointments and associated data entry including the retrieval and maintenance of patient records
Ensure appropriate records are maintained as directed by Line Manager. In line with Trust Policies and Procedures
Contribute to the ordering of stationery supplies and associated procedures.
Contribute to the producing and sending of appointments and giving appropriate patientinformation/advice.
To register patient referrals for the service on appropriate systems following the service referral pathway.
To contribute to the maintenance of waiting lists, ensuring that appropriate appointments are scheduled/allocated to patients as directed, in line with service procedures by your line manager or clinician.
To work in a flexible manner when cover is required, to support and maintain service delivery.
Contribute to the processing of all incoming and outgoing mail.
Participate in the provision of cover and Support and maintain service delivery borough wide
Participate in the local induction process for new staff.
Participate in serious untoward incident investigations/reviews as required.
Support individual's equality, diversity and rights.
Participate in patient and public involvement activities.
Contribute towards service improvement initiatives to enhance quality of patient care.
Provide information and support to service users/carers as appropriate.
Contribute to the continued improvement and quality of the Administration Support Service.
Recognise and respond appropriately to urgent and emergency situations.
Contribute to the effective and efficient use of resources.
Understand and adhere to Trust policies, procedures and guidelines.
Report any concern regarding patient care to line manager.
To undertake any other delegated duties as appropriate and commensurate with the post.
Job description
Job responsibilities
Act as first point of contact for all telephone and reception enquiries, ensuring that messages are forwarded to the appropriate persons and visitors are welcomed to thedepartment.
Provide an effective clerical service to support the team, including photocopying, typing, data input and maintenance of effective filing and retrieval system
Effective liaison with multi-disciplinary staff/patients/carers/outside agencies, including dealing with appointment/service enquiries.
To ensure communication is accurate, sensitive, complex and confidential and accurate information is communicated as and whenrequired.
Responsibility, in conjunction with other administrative staff, for arranging clinics, booking appointments and associated data entry including the retrieval and maintenance of patient records
Ensure appropriate records are maintained as directed by Line Manager. In line with Trust Policies and Procedures
Contribute to the ordering of stationery supplies and associated procedures.
Contribute to the producing and sending of appointments and giving appropriate patientinformation/advice.
To register patient referrals for the service on appropriate systems following the service referral pathway.
To contribute to the maintenance of waiting lists, ensuring that appropriate appointments are scheduled/allocated to patients as directed, in line with service procedures by your line manager or clinician.
To work in a flexible manner when cover is required, to support and maintain service delivery.
Contribute to the processing of all incoming and outgoing mail.
Participate in the provision of cover and Support and maintain service delivery borough wide
Participate in the local induction process for new staff.
Participate in serious untoward incident investigations/reviews as required.
Support individual's equality, diversity and rights.
Participate in patient and public involvement activities.
Contribute towards service improvement initiatives to enhance quality of patient care.
Provide information and support to service users/carers as appropriate.
Contribute to the continued improvement and quality of the Administration Support Service.
Recognise and respond appropriately to urgent and emergency situations.
Contribute to the effective and efficient use of resources.
Understand and adhere to Trust policies, procedures and guidelines.
Report any concern regarding patient care to line manager.
To undertake any other delegated duties as appropriate and commensurate with the post.
Person Specification
Values
Essential
- Continuous Improvement
- Accountability
- Respectfulness
- Enthusiasm
- Support
- High professional standards
- Responsive to service users
- Engaging leadership style
- Strong customer service belief
- Transparency and honesty
- Discreet
- Change oriented
Qualifications
Essential
- Typing/WP RSAII or equivalent or demonstrable experience
- Basic literacy and numeracy qualifications
- Computer literate
Desirable
- GCSE/NVQ2 or equivalent qualification
- ECDL
Knowledge & Experience
Essential
- Experience of Microsoft Office word processing, spreadsheet, and email software
- Experience of using client administration systems
- Effective communication and interpersonal skills including telephone skills and face to face communication
- Experience of general administration office skills - filing, photocopying, faxing, note taking
Desirable
- Previous experience of working in healthcare/NHS sector
- Audio typing experience
- Experience of dealing with the public
Skills
Essential
- Good keyboard skills
- Ability to plan, prioritise and schedule work, good organisational skills
- Effective communication and interpersonal skills, enabling a customer service approach
- Ability to work with attention to detail
- Ability to work effectively within teams and work flexibly in accordance with service needs
- Ability to work on own initiative
- Must be able to transport self around alternative sites if required
- Ability to work in a confidential and sensitive manner with tact and diplomacy
Person Specification
Values
Essential
- Continuous Improvement
- Accountability
- Respectfulness
- Enthusiasm
- Support
- High professional standards
- Responsive to service users
- Engaging leadership style
- Strong customer service belief
- Transparency and honesty
- Discreet
- Change oriented
Qualifications
Essential
- Typing/WP RSAII or equivalent or demonstrable experience
- Basic literacy and numeracy qualifications
- Computer literate
Desirable
- GCSE/NVQ2 or equivalent qualification
- ECDL
Knowledge & Experience
Essential
- Experience of Microsoft Office word processing, spreadsheet, and email software
- Experience of using client administration systems
- Effective communication and interpersonal skills including telephone skills and face to face communication
- Experience of general administration office skills - filing, photocopying, faxing, note taking
Desirable
- Previous experience of working in healthcare/NHS sector
- Audio typing experience
- Experience of dealing with the public
Skills
Essential
- Good keyboard skills
- Ability to plan, prioritise and schedule work, good organisational skills
- Effective communication and interpersonal skills, enabling a customer service approach
- Ability to work with attention to detail
- Ability to work effectively within teams and work flexibly in accordance with service needs
- Ability to work on own initiative
- Must be able to transport self around alternative sites if required
- Ability to work in a confidential and sensitive manner with tact and diplomacy
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
