Job summary
This is an exciting opportunity to join our Mental Health Care Division Admin and Clerical team as a Band 3 Administrator.
This post will work 37.5 hours per week, supporting the Mental Health Care Admin Hub based at Knowsley Resource and Recovery Centre.
The successful post holder will, in the first instance, support Psychology Step 4 Service, but will receive dedicated training in order to support the wider Admin Team within Knowsley.
Main duties of the job
The post holder will have excellent communication and organisational skills.
Typing/WP ordemonstrableexperience is essential.
Successful applicants will be able to organise their own workload and co-ordinate activities with other administration staff in the team. The successful candidate will have excellent interpersonal skills and a friendly telephone manner.
There is a need to be able to work to tight deadlines and withstand the pressure of a busy department and it is essential that you are able to work on your own initiative.
About us
Mersey Care is one of the largest trusts providing physical health and mental health services in the North West, serving more than 1.4 million people across our region and are also commissioned for services that cover the North West, North Wales and the Midlands.
We offer specialist inpatient and community services that support physical and mental health and specialist inpatient mental health, learning disability, addiction and brain injury services. Mersey Care is one of only three trusts in the UK that offer high secure mental health facilities.
At the heart of all we do is our commitment to 'perfect care' - care that is safe, effective, positively experienced, timely, equitable and efficient. We support our staff to do the best job they can and work alongside service users, their families, and carers to design and develop future services together. We're currently delivering a programme of organisational and service transformation to significantly improve the quality of the services we provide and safely reduce cost as we do so.
Flexible working requests will be considered for all roles.
Job description
Job responsibilities
Please see attached Job Description and Person Specification for full details and main responsibilities of the role.
Job description
Job responsibilities
Please see attached Job Description and Person Specification for full details and main responsibilities of the role.
Person Specification
KNOWLEDGE/EXPERIENCE
Essential
- Experience of working in an office environment
- Arranging meetings and taking minutes
- Extensive knowledge of office procedures
- Knowledge of Microsoft Office eg Outlook, Powerpoint, Excel
Desirable
- Audio Typing experience
- Experience of working within the NHS or related healthcare experience
- Experience of dealing with members of the public
- Awareness of Recovery Model
- Awareness of children/vulnerable adults guidelines
Qualifications
Essential
- Typing/WP RSAIII or equivalent or demonstrable experience
Desirable
- ECDL
- NVQ3 Business Administration
- GCSE Grade A-C English or equivalent
Values
Essential
- Continuous Improvement
- Accountability
- Respectfulness
- Enthusiasm
- Support
- High professional standards
- Responsive to service users
- Engaging leadership style
- Strong customer service belief
- Transparency and honesty
- Discreet
- Change oriented
SKILLS
Essential
- Good verbal and written communication skills
- Good interpersonal and organisational skills
- Ability to work as member of a team
- Ability to develop, operate and maintain filing systems both manual and electronic
- Ability to develop effective interpersonal relationships with colleagues in the health care setting
- Ability to communicate effectively in a variety of settings
- Able to deal with sensitive issues with tact and diplomacy
- Able to present factual information and refer questions to others where appropriate
- Ability to prioritise own workload and work to defined timescales
- Ability to work on own initiative
Person Specification
KNOWLEDGE/EXPERIENCE
Essential
- Experience of working in an office environment
- Arranging meetings and taking minutes
- Extensive knowledge of office procedures
- Knowledge of Microsoft Office eg Outlook, Powerpoint, Excel
Desirable
- Audio Typing experience
- Experience of working within the NHS or related healthcare experience
- Experience of dealing with members of the public
- Awareness of Recovery Model
- Awareness of children/vulnerable adults guidelines
Qualifications
Essential
- Typing/WP RSAIII or equivalent or demonstrable experience
Desirable
- ECDL
- NVQ3 Business Administration
- GCSE Grade A-C English or equivalent
Values
Essential
- Continuous Improvement
- Accountability
- Respectfulness
- Enthusiasm
- Support
- High professional standards
- Responsive to service users
- Engaging leadership style
- Strong customer service belief
- Transparency and honesty
- Discreet
- Change oriented
SKILLS
Essential
- Good verbal and written communication skills
- Good interpersonal and organisational skills
- Ability to work as member of a team
- Ability to develop, operate and maintain filing systems both manual and electronic
- Ability to develop effective interpersonal relationships with colleagues in the health care setting
- Ability to communicate effectively in a variety of settings
- Able to deal with sensitive issues with tact and diplomacy
- Able to present factual information and refer questions to others where appropriate
- Ability to prioritise own workload and work to defined timescales
- Ability to work on own initiative
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
