Integrated Care Coordinator

Job responsibilities

As a result of the post-holder being effective in their role, The Trust would expect to see the following outcomes for the Trust, service users and the wider community:

Mersey Care NHS Foundation Trust as a leading provider of community services, mental health care, physical health, addiction services and learning disability care.Service users receiving a high quality service and one which is free from stigma, discrimination and harm.Staff engaged with the delivery, innovation and continuous improvement of services to benefitservice users.Visible and responsive leadership, setting the standard for others and role-modelled throughout the division for all managersThe Trust values of Continuous Improvement, Accountability, Respectfulness, Enthusiasm and Support will be embedded across the division for all staff and evident to service users.

Job Purpose :

The post holder will work as part of a dynamic multi-agency integrated team assessing referrals regarding integrated care requirements for patients from across South Sefton and Liverpool.Ensure due regard to patient confidentiality the coordinator needs to interpret and share the information that is necessary to promote integrated care across organisations.The post holder will be responsible for co-ordinating integrated care delivered through the Integrated Care Team (ICT).The post holder will support the delivery of Integrated Care and influence service development.The post holder must have an ability to operate within complex health and social Care system, across Health and Social Care and third sector providers.The post holder provides leadership within Integrated Care services.The post holder will teach and present to groups of staff, changes in both integrated care provision and direction and ensure change in policy is implemented across the whole system.Coordination of interventions for patients, communication with GP practices and collaboration with staff inside and outside the Integrated Care Team (ICT).Take ownership on behalf of the Integrated Care Team (ICT) for continuous quality improvement, innovation and integration.Contribute to the development and take responsibility for the delivery of the quality strategywithin the designated area incorporating establishment of systems and processes.Complete holistic assessment of patient with complex needs from a biopsychosocial perspective.

Principal Responsibilities:

To ensure smooth running and flow through put of all correspondence within the Integrated Care Team (ICT).To clinically review, coordinate and distribute referrals, directing staff accordingly.To manage Integrated Care (MDT) meetings, associated preparation and facilitation.Coordination of Health Professionals outside of the core/ specialist services for input into patient care or attendance of MDT.Management of incidents and complaints.To ensure the interface between the acute hospitals, primary care, community health services, social care, housing, the independent sector, voluntary sector are robust at all times.To maximise the use of Integrated Care services.To ensure that integrated care services are responsive to the needs of local population.To engage with other health and social care systems around good practice for integrated care and research models of service.Ensure Integrated Care providers provide high quality care appropriate to client needs.To ensure effective use of Integrated Care services across the Whole Systems by:

Facilitate quality improvement and service development.Monitoring of measurements/activity against expected outcomes.Monitor capacity and demand.Facilitating timely patient journey through Integrated Care.To support analysts in reporting of data, identifying information gaps and pressures within the whole integrated system.To ensure the standards of service are delivered in line with local and national guidelinesacross all professional groups.Line management and authorised signatory of accountable staff.Oversee rests of change and coach staff through new ways of working.

Qualifications

Essential

• RGN/AHP / RMN Registered Professional
• Educated to degree level
• Evidence of Continuous Professional Development
• Management/ Leadership Qualification

Desirable

• Post graduate Master's degree in a relevant subject area or working towards

Knowledge

Essential

• Demonstrable post registration/ qualification experience
• Demonstrable experience of working in the community
• Experience of management and leadership
• Demonstrable experience of co-working in complex and challenging environments
• Experience of managing risks and reporting and escalating concerns
• Sound Knowledge and experience of successful multi agency working
• Understanding of the public sector
• Understanding of the wider healthcare community
• Good understanding of IT and community recording systems
• Evidence of influencing, motivating and negotiating with others to achieve change in relation to care
• Show experience of setting up and implementing internal processes and procedures.
• Demonstrate experience of managing a work stream time effectively.
• Understanding of the principles of Integrated Care
• Awareness of current national and local agenda and policy in relation to health and social care
• Awareness of factors that contribute to good health and the importance of promoting these in line with organisational public health policy.
• Understanding of how other agencies work (i.e social services, independent and voluntary sector)

Desirable

• First line management experience

Skills

Essential

• Evidence of being able to communicate complex, sensitive information
• Excellent interpersonal skills including negotiation and influencing
• Numerate and be able to understand complex data combined with good analytical skills.
• Self-management and motivation skills
• Confidence to challenge and ability to address difficult situations and articulate rationale effectively.
• Demonstrate capability to plan over short, medium and long term timeframes and adjust plans accordingly
• Ability to network with multidisciplinary colleagues i.e. members of the Integrated Care Team.
• Ability to prepare and produce concise and yet insightful communications for dissemination to partners from a broad range of agencies, disciplines and services.
• Ability to contribute the health perspectives to multi agency meetings.
• IT literate
• Risk Assessment skills
• Report writing skills
• Research Skills

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).