Job summary
We are seeking to recruit to a Full-Time / Part-Time, Band 2 Admin Assistant post in the St Helens Mental Health Admin Hub. The successful post holder will, in the first instance, support the Older Adult Community Team in St Helens, but will receive dedicated training in order to support the wider Admin Hub.
Main duties of the job
To provide an efficient and effective clerical service to the multi-disciplinary team.
The role will include providing administrative support to the team and will include answering telephone calls into the Service, photocopying, scanning, uploaded referrals and making appointments
About us
Mersey Care is one of the largest trusts providing physical health and mental health services in the North West, serving more than 1.4 million people across our region and are also commissioned for services that cover the North West, North Wales and the Midlands.
We offer specialist inpatient and community services that support physical and mental health and specialist inpatient mental health, learning disability, addiction and brain injury services. Mersey Care is one of only three trusts in the UK that offer high secure mental health facilities.
At the heart of all we do is our commitment to 'perfect care' - care that is safe, effective, positively experienced, timely, equitable and efficient. We support our staff to do the best job they can and work alongside service users, their families, and carers to design and develop future services together. We're currently delivering a programme of organisational and service transformation to significantly improve the quality of the services we provide and safely reduce cost as we do so.
Flexible working requests will be considered for all roles.
Job description
Job responsibilities
**Please refer to attached Job Description and Person Specification for a full list of duties and responsibilities**
Job description
Job responsibilities
**Please refer to attached Job Description and Person Specification for a full list of duties and responsibilities**
Person Specification
Values
Essential
- Continuous Improvement
- Accountability
- Respectfulness
- Enthusiasm
- Support
- High professional standards
- Responsive to service users
- Engaging leadership style
- Strong customer service belief
- Transparency and honesty
- Discreet
- Change oriented
Qualifications
Essential
- GCSE English grade A-C or equivalent
Desirable
- ECDL/ICT
- NVQ 2 Business Administration
- Typing/WP demonstrable experience
Knowledge & Experience
Essential
- Experience of working in an office environment
- Knowledge of office procedures
- Familiar with Microsoft Office
Desirable
- Experience of working within the NHS or related healthcare experience
- Experience of dealing with members of the public
- Knowledge of Microsoft Office; Word, PowerPoint, Excel, Outlook
- Awareness of Recovery Model
- Awareness of children/vulnerable adults guidelines
Skills
Essential
- Good verbal and written communication skills.
- Ability to work as member of a team
- Ability to operate and maintain filing systems both manual and electronic
- Ability to develop effective interpersonal relationships with colleagues in the health care setting
- Ability to communicate effectively in a variety of settings
- Able to deal with sensitive issues with tact and diplomacy
- Able to present factual information and refer questions to others where appropriate
Person Specification
Values
Essential
- Continuous Improvement
- Accountability
- Respectfulness
- Enthusiasm
- Support
- High professional standards
- Responsive to service users
- Engaging leadership style
- Strong customer service belief
- Transparency and honesty
- Discreet
- Change oriented
Qualifications
Essential
- GCSE English grade A-C or equivalent
Desirable
- ECDL/ICT
- NVQ 2 Business Administration
- Typing/WP demonstrable experience
Knowledge & Experience
Essential
- Experience of working in an office environment
- Knowledge of office procedures
- Familiar with Microsoft Office
Desirable
- Experience of working within the NHS or related healthcare experience
- Experience of dealing with members of the public
- Knowledge of Microsoft Office; Word, PowerPoint, Excel, Outlook
- Awareness of Recovery Model
- Awareness of children/vulnerable adults guidelines
Skills
Essential
- Good verbal and written communication skills.
- Ability to work as member of a team
- Ability to operate and maintain filing systems both manual and electronic
- Ability to develop effective interpersonal relationships with colleagues in the health care setting
- Ability to communicate effectively in a variety of settings
- Able to deal with sensitive issues with tact and diplomacy
- Able to present factual information and refer questions to others where appropriate
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
