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Mersey Care NHS Foundation Trust

Clerical Officer

The closing date is 25 August 2025

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Job summary

We currently have an opportunity for an Admin & Clerical person to join the Patient Flow Team based in the grounds of Southport Hospital.

This a full time 37.5 hrs permanent position and the working hours are Monday - Friday 8.30am - 16.30pm.

This is a busy role so we are looking for a flexible enthusiastic team player with good interpersonal skills and an excellent telephone manner. Somebody who works well under pressure, understands the importance of prioritising their own workload to meet deadlines whilst working independently and part of busy team

This is an exciting opportunity for somebody to gain valuable experience within the Health Care setting. This post is subject to a standardDisclosure and Barring Service (DBS) Check.

Previous applicants need not apply.

Main duties of the job

  • The successful candidate will be required to possess good knowledge of verbal and written communication skills.
  • Monitoring the Teams inbox on a daily basis
  • Uploading Referrals on a daily basis
  • Answering the telephone and escalating messages to team members
  • Liaising with care homes & hospitals including passing on patients confidential information.
  • Using EMIS for patients documents retrieval
  • Printing, Scanning and photocopying
  • Stationery Orders
  • Attening Team Huddles
  • Any Ad-Hoc Admin Duties

About us

Mersey Care is one of the largest trusts providing physical health and mental health services in the North West, serving more than 1.4 million people across our region and are also commissioned for services that cover the North West, North Wales and the Midlands.

We offer specialist inpatient and community services that support physical and mental health and specialist inpatient mental health, learning disability, addiction and brain injury services. Mersey Care is one of only three trusts in the UK that offer high secure mental health facilities.

At the heart of all we do is our commitment to 'perfect care' - care that is safe, effective, positively experienced, timely, equitable and efficient. We support our staff to do the best job they can and work alongside service users, their families, and carers to design and develop future services together. We're currently delivering a programme of organisational and service transformation to significantly improve the quality of the services we provide and safely reduce cost as we do so.

Flexible working requests will be considered for all roles.

Details

Date posted

12 August 2025

Pay scheme

Agenda for change

Band

Band 2

Salary

£24,465 a year Per Annum

Contract

Fixed term

Duration

12 months

Working pattern

Full-time

Reference number

350-CC7260290-B

Job locations

GP Out of Hours

Town Lane, Kew

Southport

PR8 6PN


Job description

Job responsibilities

The successful applicant will need to have knowledge and be familiar with Microsoft Office. Previous experience of working in an office environment, data input skills and the ability to priorities own workload and work to defined timescales. Previous experience within a health care environment would be desirable.

  • The successful candidate will be required to possess good knowledge of verbal and written communication skills.
  • Monitoring the Teams inbox on a daily basis
  • Uploading Referrals on a daily basis
  • Answering the telephone and escalating messages to team members
  • Liaising with care homes & hospitals including passing on patients confidential information.
  • Using EMIS for patients documents retrieval
  • Printing, Scanning and photocopying
  • Stationery Orders
  • Attening Team Huddles
  • Any Ad-Hoc Admin Duties

Job description

Job responsibilities

The successful applicant will need to have knowledge and be familiar with Microsoft Office. Previous experience of working in an office environment, data input skills and the ability to priorities own workload and work to defined timescales. Previous experience within a health care environment would be desirable.

  • The successful candidate will be required to possess good knowledge of verbal and written communication skills.
  • Monitoring the Teams inbox on a daily basis
  • Uploading Referrals on a daily basis
  • Answering the telephone and escalating messages to team members
  • Liaising with care homes & hospitals including passing on patients confidential information.
  • Using EMIS for patients documents retrieval
  • Printing, Scanning and photocopying
  • Stationery Orders
  • Attening Team Huddles
  • Any Ad-Hoc Admin Duties

Person Specification

Qualifications

Essential

  • GCSE Grade A-C or equivalent
  • Computer literate
  • Working Knowledge of Microsoft Office

Knowledge and experience

Desirable

  • Previous healthcare clerical experience.

Skills

Essential

  • Good keyboard skills
  • Ability to plan, prioritise and schedule work
  • Effective communication and interpersonal skills
  • Ability to work with attention to detail
  • Ability to work effectively within teams
  • Ability to work on own initiative

Values

Essential

  • Continuous Improvement
  • Accountability
  • Respectfulness
  • Enthusiasm
  • Support
  • Responsive to service users
  • Engaging leadership style
  • Strong customer service belief
  • Transparency and honesty
  • Discreet
Person Specification

Qualifications

Essential

  • GCSE Grade A-C or equivalent
  • Computer literate
  • Working Knowledge of Microsoft Office

Knowledge and experience

Desirable

  • Previous healthcare clerical experience.

Skills

Essential

  • Good keyboard skills
  • Ability to plan, prioritise and schedule work
  • Effective communication and interpersonal skills
  • Ability to work with attention to detail
  • Ability to work effectively within teams
  • Ability to work on own initiative

Values

Essential

  • Continuous Improvement
  • Accountability
  • Respectfulness
  • Enthusiasm
  • Support
  • Responsive to service users
  • Engaging leadership style
  • Strong customer service belief
  • Transparency and honesty
  • Discreet

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Mersey Care NHS Foundation Trust

Address

GP Out of Hours

Town Lane, Kew

Southport

PR8 6PN


Employer's website

https://www.merseycare.nhs.uk/ (Opens in a new tab)

Employer details

Employer name

Mersey Care NHS Foundation Trust

Address

GP Out of Hours

Town Lane, Kew

Southport

PR8 6PN


Employer's website

https://www.merseycare.nhs.uk/ (Opens in a new tab)

Employer contact details

For questions about the job, contact:

Admin Team Leader

Graeme Beswick

graeme.beswick@merseycare.nhs.uk

07811736734

Details

Date posted

12 August 2025

Pay scheme

Agenda for change

Band

Band 2

Salary

£24,465 a year Per Annum

Contract

Fixed term

Duration

12 months

Working pattern

Full-time

Reference number

350-CC7260290-B

Job locations

GP Out of Hours

Town Lane, Kew

Southport

PR8 6PN


Supporting documents

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