Job summary
We currently have a Receptionist vacancy at Harry Blackman House, in St Helens.
This is an exciting opportunity to join our Mental Health Care Division Administration Team.
The unit provides outpatient appointments and support for adults enduring mental health issues. The service offers flexible, responsive and proactive integrated services to individuals with severe and complex mental and behavioural disorders.
The post holder will be expected to provide a comprehensive Receptionist and Administrative service to an excellent standard, ensuring a high level of customer care to the reception areas across Mental Health Care Services Division.
Main duties of the job
An excellent telephone manner is essential. The post holder will be expected to work closely with the teams working with the minimum of supervision to co-ordinate their activities to ensure that an efficient service is provided.
The post holder will be expected to work with a flexible approach, maintaining confidentiality at all times when dealing with service user/staff information. You should be able to demonstrate excellent written and verbal skills, strong organisational and time management skills and have a high level of accuracy and attention to detail.
Typing/WP RSAII or equivalent or equivalent work based experience is essential as is experience of working in an office environment
About us
Mersey Care is one of the largest trusts providing physical health and mental health services in the North West, serving more than 1.4 million people across our region and are also commissioned for services that cover the North West, North Wales and the Midlands.
We offer specialist inpatient and community services that support physical and mental health and specialist inpatient mental health, learning disability, addiction and brain injury services. Mersey Care is one of only three trusts in the UK that offer high secure mental health facilities.
At the heart of all we do is our commitment to 'perfect care' - care that is safe, effective, positively experienced, timely, equitable and efficient. We support our staff to do the best job they can and work alongside service users, their families, and carers to design and develop future services together. We're currently delivering a programme of organisational and service transformation to significantly improve the quality of the services we provide and safely reduce cost as we do so.
Flexible working requests will be considered for all roles.
Job description
Job responsibilities
Act as first point of contact for all telephone and reception enquiries,ensuring that messages are forwarded to the appropriate persons andvisitors are welcomed to the department.
Provide an effective clerical service to support the team, includingphotocopying, typing, data input, and maintenance of an effective filing and retrieval system.
Attending patients, including rescheduling and reappointing whenrequired on the Trust IT system.
Effective liaison with multi-disciplinary staff/patients/carers/ outsideagencies ensuring communication of accurate, sensitive and complexand confidential information as and when required.
Ensure appropriate records are maintained and updated in line withTrust Procedures.
Contribute to the ordering of stationery supplies and associatedprocedures.
Responsible for the processing of all incoming and outgoing mail as directed by Line Manager.
Participate in the provision of cover and support to colleagues asrequired. To work in a flexible manner when cover is required Borough Wide.
Participate in the local induction process for new staff.
Participate in serious untoward incident investigations /reviews as required.
Support individual's equality, diversity and rights.
Participate in patient and public involvement activities.
Contribute towards service improvement initiatives to enhance quality ofpatient care.
Provide information and support to service users/carers as appropriate.
Contributes to the continued improvement and quality of the Administrative Support Service.
Recognise and respond appropriately to urgent and emergency situations.
Contribute to the effective and efficient use of resources.
Understand and adhere to Trust policies, procedures and guidelines.
Report any concern regarding patient care to line manager.
To undertake any other delegated duties as appropriate andcommensurate with the post.
Job description
Job responsibilities
Act as first point of contact for all telephone and reception enquiries,ensuring that messages are forwarded to the appropriate persons andvisitors are welcomed to the department.
Provide an effective clerical service to support the team, includingphotocopying, typing, data input, and maintenance of an effective filing and retrieval system.
Attending patients, including rescheduling and reappointing whenrequired on the Trust IT system.
Effective liaison with multi-disciplinary staff/patients/carers/ outsideagencies ensuring communication of accurate, sensitive and complexand confidential information as and when required.
Ensure appropriate records are maintained and updated in line withTrust Procedures.
Contribute to the ordering of stationery supplies and associatedprocedures.
Responsible for the processing of all incoming and outgoing mail as directed by Line Manager.
Participate in the provision of cover and support to colleagues asrequired. To work in a flexible manner when cover is required Borough Wide.
Participate in the local induction process for new staff.
Participate in serious untoward incident investigations /reviews as required.
Support individual's equality, diversity and rights.
Participate in patient and public involvement activities.
Contribute towards service improvement initiatives to enhance quality ofpatient care.
Provide information and support to service users/carers as appropriate.
Contributes to the continued improvement and quality of the Administrative Support Service.
Recognise and respond appropriately to urgent and emergency situations.
Contribute to the effective and efficient use of resources.
Understand and adhere to Trust policies, procedures and guidelines.
Report any concern regarding patient care to line manager.
To undertake any other delegated duties as appropriate andcommensurate with the post.
Person Specification
Qualifications
Essential
- Typing/WP RSAII or equivalent or demonstrable experience
Desirable
- GCSE Grade A-C English or equivalent
- ECDL
- NVQ2 Business Administration
Experience
Essential
- Experience of working in an office environment
- Knowledge of office procedures
- Familiar with Microsoft Office
Desirable
- Experience of working within the NHS or related healthcare experience
- Experience of dealing with members of the public Knowledge of Powerpoint, Excel, Outlook
- Awareness of Recovery Model
- Awareness of children/vulnerable adults guidelines
Values
Essential
- Continuous Improvement
- Accountability
- Respectfulness
- Enthusiasm
- Support
- Responsive to service users
- Engaging leadership style
- Strong customer service belief
- Transparency and honesty
- Discreet
SKILLS
Essential
- Good verbal and written communication skills.
- Ability to work as member of a team
- Ability to operate and maintain filing systems both manual and electronic
- Ability to develop effective interpersonal relationships with colleagues in the health care setting
- Ability to communicate effectively in a variety of settings
- Able to deal with sensitive issues with tact and diplomacy
- Able to present factual information and refer questions to others where appropriate
Person Specification
Qualifications
Essential
- Typing/WP RSAII or equivalent or demonstrable experience
Desirable
- GCSE Grade A-C English or equivalent
- ECDL
- NVQ2 Business Administration
Experience
Essential
- Experience of working in an office environment
- Knowledge of office procedures
- Familiar with Microsoft Office
Desirable
- Experience of working within the NHS or related healthcare experience
- Experience of dealing with members of the public Knowledge of Powerpoint, Excel, Outlook
- Awareness of Recovery Model
- Awareness of children/vulnerable adults guidelines
Values
Essential
- Continuous Improvement
- Accountability
- Respectfulness
- Enthusiasm
- Support
- Responsive to service users
- Engaging leadership style
- Strong customer service belief
- Transparency and honesty
- Discreet
SKILLS
Essential
- Good verbal and written communication skills.
- Ability to work as member of a team
- Ability to operate and maintain filing systems both manual and electronic
- Ability to develop effective interpersonal relationships with colleagues in the health care setting
- Ability to communicate effectively in a variety of settings
- Able to deal with sensitive issues with tact and diplomacy
- Able to present factual information and refer questions to others where appropriate
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
