Job summary
As part of ongoing investment into services for people with learning disabilities and / or autism, the Greater Manchester Integrated Care Board have commissioned a Care and Treatment Review Hub (CTR Hub) to provide management, support, oversight and administration of CTRs across Greater Manchester.
Care and Treatment Reviews (CTRs) were developed as part of NHS England's commitment to transforming services for people of all ages with a learning disability and autistic people. CTRs are for people who have been admitted to a mental health hospital or for people who are at risk of admission. They were designed to bring an additional challenge and scrutiny to existing health and care review processes, an alternative perspective and expert insight.
This post offers candidates an opportunity to lead on the development and mobilisation of a new service, working in collaboration with local place based commissioners, service providers, service users, their families and carers to deliver quality and timely CTRs, that are person centered and have a positive impact on a person's life.
When fully operational, the hub will participate and lead in the development of quality standards, and relevant governance or assurance activities.
Main duties of the job
The successful candidate will have responsibility for the development of staff and for the effective delivery of high quality Care and Treatment Reviews. You will report directly to the Clinical Services Manager within the Secure Care Division and work in close partnerships with the Greater Manchester Specialist Support Team, the Integrated Care Board, and Service Leads across the Greater Manchester region.
About us
Mersey Care is one of the largest trusts providing physical health and mental health services in the North West, serving more than 1.4 million people across our region and are also commissioned for services that cover the North West, North Wales and the Midlands.
We offer specialist inpatient and community services that support physical and mental health and specialist inpatient mental health, learning disability, addiction and brain injury services. Mersey Care is one of only three trusts in the UK that offer high secure mental health facilities.
At the heart of all we do is our commitment to 'perfect care' - care that is safe, effective, positively experienced, timely, equitable and efficient. We support our staff to do the best job they can and work alongside service users, their families, and carers to design and develop future services together. We're currently delivering a programme of organisational and service transformation to significantly improve the quality of the services we provide and safely reduce cost as we do so.
Flexible working requests will be considered for all roles.
Job description
Job responsibilities
Main Responsibilities:
To provide consistent access to high quality and timely CTRs in adherence to standards and best practice guidance
To ensure recommendations from CTRs are followed and outcomes achieved
To promote a culture of openness and acceptance of other views (civility contract)
Provide training and awareness or CTRs across Greater Manchester including into non-NHS provision where care to the population group is delivered
To ensure CTR documentation is provided, including accessible/ plain English versions
Triangulate quality issues, establish mechanisms for escalating and contribute to service improvement planning within the ICB and nationally
- Participate with a lead role in the GM Oversight Panel, including regular reporting, highlighting quality assurance intelligence, working to address problems and providing recommendations for improvement.
Please see the Job Description and person specification for more details.
Job description
Job responsibilities
Main Responsibilities:
To provide consistent access to high quality and timely CTRs in adherence to standards and best practice guidance
To ensure recommendations from CTRs are followed and outcomes achieved
To promote a culture of openness and acceptance of other views (civility contract)
Provide training and awareness or CTRs across Greater Manchester including into non-NHS provision where care to the population group is delivered
To ensure CTR documentation is provided, including accessible/ plain English versions
Triangulate quality issues, establish mechanisms for escalating and contribute to service improvement planning within the ICB and nationally
- Participate with a lead role in the GM Oversight Panel, including regular reporting, highlighting quality assurance intelligence, working to address problems and providing recommendations for improvement.
Please see the Job Description and person specification for more details.
Person Specification
Qualifications
Essential
- Professional qualification in health and/or social care e.g. first level nurse registration, degree or diploma in occupational therapy or social work
- Registration with appropriate professional body e.g. HCPC, NMC etc.
- Masters degree in relevant field or experience that is equivalent
Desirable
- Leadership or management qualification
- Relevant post-graduate professional qualification, PSI certificate/diploma or management qualification
Knowledge/Experience
Essential
- Extensive experience of working in and with complex multi-agency clinical systems and service delivery
- Comprehensive clinical practice and care management experience relevant to the role at Band 7 or above (or equivalent grade)
- Experience within a senior management role
- Significant clinical experience of working with a learning disability / autism population
- Experience of and involvement in CTR delivery
- Knowledge of pertinent policies and legislation including Autism Act, Mental Health Act, Care Act, Mental Capacity Act, SEND, LeDeR programme
- Experience of leading and managing complex and challenging discussions
- Understanding of the broader strategic and policy context in relation to Learning Disabilities & Autism i.e. Transforming Care
- Knowledge and demonstrable experience of the interface and relationships between the individual provider and commissioning organisations
- Ability to make decisions autonomously, when required, working to tight and often challenging timescales
- Experience of identifying and interpreting local and national policy
- Experience of researching best practice and interpreting its relevance and process/practices which could be implemented successfully into the CTR Hub
- Managing a project and a group of people with a complex set of tasks
- Managing a complex data set and reporting requirements
- Experience of budgetary management
- Experience of identifying training needs which are used to inform training programmes
Desirable
- Service development experience
- Teaching / training experience
- Experience of leading within volatile, unpredictable, complex clinical decision making forums
- Strategic planning experience across multiple agencies
Skills
Essential
- Skills and experience in chairing complex meetings with stakeholders to include CTR's/CETR's
- Analysing and reporting on complex data
- Report writing
- Working under significant time and emotional pressure
- Negotiation and conflict resolution. Ability to challenge across all levels of service provision
- Compassionate leadership
- Excellent communicator, adapting information and delivery to accommodate different audiences
- Ability to negotiate and influence
- Competence with IT systems, virtual meeting platforms and reporting spreadsheets
- Ability to travel independently across Greater Manchester
- Ability to maintain concentration for extended periods on complex matters.
- Ability to lead the process of standard setting and audit
- Able to communicate effectively both verbally and non-verbally
- Possess excellent listening and negotiation skills
- Clinical and management leadership skills
- High standard of verbal and written communication skills
- Ability to work on own and to work to clinical and managerial deadlines and to meet objectives
- Able to work effectively with relevant professional networks in Mental Health/Child Protection
- Problem solving/decision-making skills
- Performance management/appraisal skills
- Ability to lead in Clinical Audit/effectiveness/standard setting/service evaluation
- Ability to influence
- Professional attitude
- Flexibility
- Ability to contribute to develop professional excellence within the service line
Desirable
Values
Essential
- Continuous Improvement
- Accountability
- Respectfulness
- Enthusiasm
- Support
- High professional standards
- Responsive to service users
- Engaging leadership style
- Strong customer service belief
- Transparency and honesty
- Discreet
- Change oriented
Person Specification
Qualifications
Essential
- Professional qualification in health and/or social care e.g. first level nurse registration, degree or diploma in occupational therapy or social work
- Registration with appropriate professional body e.g. HCPC, NMC etc.
- Masters degree in relevant field or experience that is equivalent
Desirable
- Leadership or management qualification
- Relevant post-graduate professional qualification, PSI certificate/diploma or management qualification
Knowledge/Experience
Essential
- Extensive experience of working in and with complex multi-agency clinical systems and service delivery
- Comprehensive clinical practice and care management experience relevant to the role at Band 7 or above (or equivalent grade)
- Experience within a senior management role
- Significant clinical experience of working with a learning disability / autism population
- Experience of and involvement in CTR delivery
- Knowledge of pertinent policies and legislation including Autism Act, Mental Health Act, Care Act, Mental Capacity Act, SEND, LeDeR programme
- Experience of leading and managing complex and challenging discussions
- Understanding of the broader strategic and policy context in relation to Learning Disabilities & Autism i.e. Transforming Care
- Knowledge and demonstrable experience of the interface and relationships between the individual provider and commissioning organisations
- Ability to make decisions autonomously, when required, working to tight and often challenging timescales
- Experience of identifying and interpreting local and national policy
- Experience of researching best practice and interpreting its relevance and process/practices which could be implemented successfully into the CTR Hub
- Managing a project and a group of people with a complex set of tasks
- Managing a complex data set and reporting requirements
- Experience of budgetary management
- Experience of identifying training needs which are used to inform training programmes
Desirable
- Service development experience
- Teaching / training experience
- Experience of leading within volatile, unpredictable, complex clinical decision making forums
- Strategic planning experience across multiple agencies
Skills
Essential
- Skills and experience in chairing complex meetings with stakeholders to include CTR's/CETR's
- Analysing and reporting on complex data
- Report writing
- Working under significant time and emotional pressure
- Negotiation and conflict resolution. Ability to challenge across all levels of service provision
- Compassionate leadership
- Excellent communicator, adapting information and delivery to accommodate different audiences
- Ability to negotiate and influence
- Competence with IT systems, virtual meeting platforms and reporting spreadsheets
- Ability to travel independently across Greater Manchester
- Ability to maintain concentration for extended periods on complex matters.
- Ability to lead the process of standard setting and audit
- Able to communicate effectively both verbally and non-verbally
- Possess excellent listening and negotiation skills
- Clinical and management leadership skills
- High standard of verbal and written communication skills
- Ability to work on own and to work to clinical and managerial deadlines and to meet objectives
- Able to work effectively with relevant professional networks in Mental Health/Child Protection
- Problem solving/decision-making skills
- Performance management/appraisal skills
- Ability to lead in Clinical Audit/effectiveness/standard setting/service evaluation
- Ability to influence
- Professional attitude
- Flexibility
- Ability to contribute to develop professional excellence within the service line
Desirable
Values
Essential
- Continuous Improvement
- Accountability
- Respectfulness
- Enthusiasm
- Support
- High professional standards
- Responsive to service users
- Engaging leadership style
- Strong customer service belief
- Transparency and honesty
- Discreet
- Change oriented
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
UK Registration
Applicants must have current UK professional registration. For further information please see
NHS Careers website (opens in a new window).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
UK Registration
Applicants must have current UK professional registration. For further information please see
NHS Careers website (opens in a new window).
