Job summary
Are you committed to providing an outstanding environment for our service users? We are looking to recruit a caring and committed person to join our busy inpatient units for the role of Housekeeper on sites in the North Liverpool and Sefton areas of Merseyside.
The vacancy will cover both Pine Ward and Dunes Ward at Hartley Hospital, Southport.
If you would like to support us in providing an outstanding, clean environment, and in working with service users and as a valued part of the nursing team, we are keen to hear from you.
Previous experience of housekeeping duties would be helpful, but training will be provided.
We have 1 full time post, covering both wards.
Main duties of the job
The housekeeper will be required to co-ordinate a range of duties associated with all patient facilities and services. As part of the team the housekeeper will be expected to work as a member of the team. The duties will include, supporting with breakfast, lunch time services, ordering stock and stock control, ordering laundry, putting stores away, supporting patients with their bedrooms, making beds. A job description is attached to the advert for a more detailed list of duties.
About us
Mersey Care is one of the largest trusts providing physical health and mental health services in the North West, serving more than 1.4 million people across our region and are also commissioned for services that cover the North West, North Wales and the Midlands.
We offer specialist inpatient and community services that support physical and mental health and specialist inpatient mental health, learning disability, addiction and brain injury services. Mersey Care is one of only three trusts in the UK that offer high secure mental health facilities.
At the heart of all we do is our commitment to 'perfect care' - care that is safe, effective, positively experienced, timely, equitable and efficient. We support our staff to do the best job they can and work alongside service users, their families, and carers to design and develop future services together. We're currently delivering a programme of organisational and service transformation to significantly improve the quality of the services we provide and safely reduce cost as we do so.
Job description
Job responsibilities
MEETING NUTRITIONAL NEEDS
1. To assist patients to order food that meets their dietary requirements.2. To promote a pleasant environment for eating, i.e. remove any clutter from tables.3. Take responsibility for food stores, ensuring it is clean at al times, i.e. discard out of date food, stock rotation.4. To ensure temperature of ward fridge is monitored as per trust policy.5. To ensure food in fridge is labelled and stored correctly.6. To take responsibility for the staff fridge, i.e. discard out of date food
MAINTAINING THE ENVIRONMENT1. To establish a pleasant and welcoming atmosphere to patients, visitors and staff.2. To carry out monitoring of service To establish delivery related to cleaning, food, linen and the environment, with particular attention to the bathrooms and toilets (at agreed intervals).3. To ensure all requirements for maintenance/repairs to equipment are reported in a timely manner to Estates.4. To monitor response times for maintenance and report any issues to the Team Manager.5. To maintain the cleanliness of all nursing equipment and trolleys.6. To liaise with staff following the discharge of a patient with regards to the cleaning of the bed/bedroom in preparation for a new admission.7. Check curtains/blinds are in good working order and rectify any faults.8. To ensure that all alcohol gel dispensers are cleaned and replenished.9. Monitor that correct waste management is being adhered to, especially confidential waste.10. Keep notice boards and tidy and check that all posters/flyers are laminated and in date.11. Keep patient information boards and displays up to date and clean and tidy.
CLINICAL1. Facilitate and support the development of appropriate personal care2. Facilitate and support self help, communication and social skills acquisition3. Assist and promote independence with activities of daily living4. Ensure appropriate records are maintained under the direction of the qualified practitioner.5. Contribute to the involvement of service users, and carers/relatives in the delivery of care6. Provide reassurance and support to service users and carers/family7. Work collaboratively within the Care team to ensure that service users needs are met8. Recognise and respond appropriately to urgent and emergency situations9. Provide escort for service users and undertake transfer of service users as directed10. Report any concern regarding service user care to the Qualified Practitioner11. Support an individuals equality, diversity and rights.
GENERAL1. To ensure personal privacy, dignity and confidentiality is maintained at all times.2. To assist with bed making, where appropriate, ensuring an adequate supply of linen is available at all times.3. Liaise with domestic supervisor when deep cleaning is needed.4. Ensure any items of broken or severely soiled furniture are reported to the Team Manage and collection and disposal arranged.5. To receive and welcome visitors.6. To respond to telephone calls in a courteous manner.7. To receive and pass information to others, maintaining confidentiality.8. To ensure cost effective use of resources.9. To respond to patient concerns through communication with nursing staff.10. To promote effective communication with patients, colleagues, other professionals and visitors to the trust.11. Maintain a professional image at all times.
Job description
Job responsibilities
MEETING NUTRITIONAL NEEDS
1. To assist patients to order food that meets their dietary requirements.2. To promote a pleasant environment for eating, i.e. remove any clutter from tables.3. Take responsibility for food stores, ensuring it is clean at al times, i.e. discard out of date food, stock rotation.4. To ensure temperature of ward fridge is monitored as per trust policy.5. To ensure food in fridge is labelled and stored correctly.6. To take responsibility for the staff fridge, i.e. discard out of date food
MAINTAINING THE ENVIRONMENT1. To establish a pleasant and welcoming atmosphere to patients, visitors and staff.2. To carry out monitoring of service To establish delivery related to cleaning, food, linen and the environment, with particular attention to the bathrooms and toilets (at agreed intervals).3. To ensure all requirements for maintenance/repairs to equipment are reported in a timely manner to Estates.4. To monitor response times for maintenance and report any issues to the Team Manager.5. To maintain the cleanliness of all nursing equipment and trolleys.6. To liaise with staff following the discharge of a patient with regards to the cleaning of the bed/bedroom in preparation for a new admission.7. Check curtains/blinds are in good working order and rectify any faults.8. To ensure that all alcohol gel dispensers are cleaned and replenished.9. Monitor that correct waste management is being adhered to, especially confidential waste.10. Keep notice boards and tidy and check that all posters/flyers are laminated and in date.11. Keep patient information boards and displays up to date and clean and tidy.
CLINICAL1. Facilitate and support the development of appropriate personal care2. Facilitate and support self help, communication and social skills acquisition3. Assist and promote independence with activities of daily living4. Ensure appropriate records are maintained under the direction of the qualified practitioner.5. Contribute to the involvement of service users, and carers/relatives in the delivery of care6. Provide reassurance and support to service users and carers/family7. Work collaboratively within the Care team to ensure that service users needs are met8. Recognise and respond appropriately to urgent and emergency situations9. Provide escort for service users and undertake transfer of service users as directed10. Report any concern regarding service user care to the Qualified Practitioner11. Support an individuals equality, diversity and rights.
GENERAL1. To ensure personal privacy, dignity and confidentiality is maintained at all times.2. To assist with bed making, where appropriate, ensuring an adequate supply of linen is available at all times.3. Liaise with domestic supervisor when deep cleaning is needed.4. Ensure any items of broken or severely soiled furniture are reported to the Team Manage and collection and disposal arranged.5. To receive and welcome visitors.6. To respond to telephone calls in a courteous manner.7. To receive and pass information to others, maintaining confidentiality.8. To ensure cost effective use of resources.9. To respond to patient concerns through communication with nursing staff.10. To promote effective communication with patients, colleagues, other professionals and visitors to the trust.11. Maintain a professional image at all times.
Person Specification
Qualifications
Desirable
- NVQ 2 or equivalent level of experience within a care setting
Knowledge/Experience
Essential
- Ability to function effectively as a team member.
- Experience of working within and environment of service users with mental health problems
Skills
Essential
- Ability to communicate in a variety of settings with patients of varying levels of understanding
- Able to present factual information and refer questions to others where appropriate
- Able to deal with sensitive issues with tact and diplomacy
- Ability to develop effective interpersonal relationships with colleagues in the health care setting
- Basic understanding of mental illness
- Awareness of role of stock rotation/monitoring
Desirable
- IT skills
- First Aid
- CPR Training
Values
Essential
- Continuous improvement
- Accountability
- Respectfulness
- Enthusiasm
- Support
- High professional standards
- Responsive to service users
- Engaging leadership style
- Strong customer service belief
- Transparency and honesty
- Discreet
- Change orientated
Person Specification
Qualifications
Desirable
- NVQ 2 or equivalent level of experience within a care setting
Knowledge/Experience
Essential
- Ability to function effectively as a team member.
- Experience of working within and environment of service users with mental health problems
Skills
Essential
- Ability to communicate in a variety of settings with patients of varying levels of understanding
- Able to present factual information and refer questions to others where appropriate
- Able to deal with sensitive issues with tact and diplomacy
- Ability to develop effective interpersonal relationships with colleagues in the health care setting
- Basic understanding of mental illness
- Awareness of role of stock rotation/monitoring
Desirable
- IT skills
- First Aid
- CPR Training
Values
Essential
- Continuous improvement
- Accountability
- Respectfulness
- Enthusiasm
- Support
- High professional standards
- Responsive to service users
- Engaging leadership style
- Strong customer service belief
- Transparency and honesty
- Discreet
- Change orientated
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
