Job summary
We are looking to recruit a full time or part time enthusiastic and self-motivated administrator/receptionist to join the Mersey Care Medicines Management Team. The Executive team at Merseycare recognise the value of pharmacy services and have recently invested a significant amount of additional funding to enable the transformation and expansion of dispensary services.
The medicines management team administrator role is based in one of two dispensaries, located in Maghull Health Park and Hollins Park.
This post will be based at Maghull Health Park but you may occasionally be required to provide cover at Hollins Park. Working hours, base and location of work would be mutually agreed following on appointment in role.
Main duties of the job
This role provides an opportunity for you to provide a vital role within our team.
Duties include working in our busy prescription reception areas presenting a positive and friendly image to patients and visitors, assist with the intake and giving out of prescriptions including electronic transactions, answering telephone calls, printing out and responding to emails, filing prescriptions, printing work from our medicines management computer system, requesting new prescriptions from clinical teams and speaking to patients and their carers.
For full information regarding required qualifications and experience please refer to the job description and person specification.
The post-holder will be obliged to participate in our seven day medicines supply service in line with the hours of operation.
About us
Mersey Care is one of the largest trusts providing physical health and mental health services in the North-West, serving more than 11 million people.
We offer specialist inpatient and community services that support physical and mental health and specialist inpatient mental health, learning disability, addiction and brain injury services. Mersey Care is one of only three trusts in the UK that offer high secure mental health facilities.
At the heart of all we do is our commitment to 'perfect care' - care that is safe, effective, positively experienced, timely, equitable and efficient. We support our staff to do the best job they can and work alongside service users, their families, and carers to design and develop future services together. We're currently delivering a programme of organisational and service transformation to significantly improve the quality of the services we provide and safely reduce cost as we do so
Whalley, Hollins Park and Rathbone site, Non-Secure Services located in Broadoak, Clock View, Hartley Hospital, Knowsley and Peasley, Hollins Park, Windsor House, Fern ward, Heys Court, Brain Injury Rehabilitation, Hope Centre and Longmoor intermediate care reablement unit.
Job description
Job responsibilities
1. Present a positive and friendly image to dispensary and pharmacy patients, as well as other visitors, handling queries in a professional, courteous, and efficient manner.2. Assist with the intake and giving out of prescriptions including electronic transactions, as well as support stock control, ordering, and restocking in the dispensary.3. Responsible for the booking in and printing of prescriptions and medication requests (emailed requests or EPMA) onto a manual system with the view to moving to an electronic system in the future.4. Additionally, when needed, the post-holder will help to ensure medication deliveries are availablefor transport times.5. Respond to all telephone, e-mail and general enquiries ensuring that appropriate messages are emailed, or action is taken, and referring to the relevant member of the medicines management team as necessary.6. To implement administrative tasks in a thorough, logical and repeatable way.7. To assist the line manager with administrative processes, providing cross cover and backup for other team members. Leading to the minimisation of overtime, sickness, cost to the Trust and wasting of resources, through operating the required systems.8. Produce a wide variety of correspondence, reports, spreadsheets, forms, action plans etc.using Microsoft Office Applications along with data input and maintenance of a variety of records.9. Carry out a range of administrative tasks such as:a. Order stationery electronically using NHS Supplies Software, maintaining adequate stock levels.b. Act as requisitioner on E-procurement software. Receipt goods/ services on the software and process the invoicesc. Deal with telephone enquiries to the departmentd. Maintaining Managers electronic diaries, arranging meetings, rooms,refreshments as necessarye. Gather Agenda items and prepare papers and agendas for meetings. Attend meetings to take minutes. Transcribe and produce minutes working to set deadlinesf. Receive and distribute incoming mailg. Filing, photocopying, laminating, sending faxes, preparation of files, scanning etc.
10. To carry out such tasks as may be assigned to you and that are commensurate with thegrade.
For full information regarding required qualifications and experience please refer to the job description and person specification.
Job description
Job responsibilities
1. Present a positive and friendly image to dispensary and pharmacy patients, as well as other visitors, handling queries in a professional, courteous, and efficient manner.2. Assist with the intake and giving out of prescriptions including electronic transactions, as well as support stock control, ordering, and restocking in the dispensary.3. Responsible for the booking in and printing of prescriptions and medication requests (emailed requests or EPMA) onto a manual system with the view to moving to an electronic system in the future.4. Additionally, when needed, the post-holder will help to ensure medication deliveries are availablefor transport times.5. Respond to all telephone, e-mail and general enquiries ensuring that appropriate messages are emailed, or action is taken, and referring to the relevant member of the medicines management team as necessary.6. To implement administrative tasks in a thorough, logical and repeatable way.7. To assist the line manager with administrative processes, providing cross cover and backup for other team members. Leading to the minimisation of overtime, sickness, cost to the Trust and wasting of resources, through operating the required systems.8. Produce a wide variety of correspondence, reports, spreadsheets, forms, action plans etc.using Microsoft Office Applications along with data input and maintenance of a variety of records.9. Carry out a range of administrative tasks such as:a. Order stationery electronically using NHS Supplies Software, maintaining adequate stock levels.b. Act as requisitioner on E-procurement software. Receipt goods/ services on the software and process the invoicesc. Deal with telephone enquiries to the departmentd. Maintaining Managers electronic diaries, arranging meetings, rooms,refreshments as necessarye. Gather Agenda items and prepare papers and agendas for meetings. Attend meetings to take minutes. Transcribe and produce minutes working to set deadlinesf. Receive and distribute incoming mailg. Filing, photocopying, laminating, sending faxes, preparation of files, scanning etc.
10. To carry out such tasks as may be assigned to you and that are commensurate with thegrade.
For full information regarding required qualifications and experience please refer to the job description and person specification.
Person Specification
Essential
Essential
- GCSE or equivalent in Math's and English
- RSA 2 Word/Text Processing or equivalent
Desirable
- NHS experience in administration, secretarial or reception roles
- ECDL
Knowledge/Experience
Essential
- Knowledge of working with a wide variety of computer software applications, such as Word, Excel, Outlook
- Taking and transcribing minutes
Desirable
- Experience of working in the NHS
Values
Essential
- Continuous Improvement
- Accountability
- Respectfulness
- Enthusiasm
- Support
- High professional standards
- Responsive to service users
- Engaging leadership style
- Strong customer service belief
- Transparency and honesty
- Discreet
- Change oriented
Skills
Essential
- Ability to operate systems and support the management objectives of the department and Trust
- Good communication skills
Desirable
- Has operated systems before in an office environment
- Has worked in a multi-skilled environment before
Other
Essential
- Is flexible and has a positive approach to management, supervision and meeting the needs of service users
- Is prepared to support the induction of new starters in relation to admin tasks and attend all mandatory training
- Is prepared to participate in all admin tasks
- Is prepared to explain the procedures and policies to staff members
- Will deliver the agreed administrative tasks, assigned
Person Specification
Essential
Essential
- GCSE or equivalent in Math's and English
- RSA 2 Word/Text Processing or equivalent
Desirable
- NHS experience in administration, secretarial or reception roles
- ECDL
Knowledge/Experience
Essential
- Knowledge of working with a wide variety of computer software applications, such as Word, Excel, Outlook
- Taking and transcribing minutes
Desirable
- Experience of working in the NHS
Values
Essential
- Continuous Improvement
- Accountability
- Respectfulness
- Enthusiasm
- Support
- High professional standards
- Responsive to service users
- Engaging leadership style
- Strong customer service belief
- Transparency and honesty
- Discreet
- Change oriented
Skills
Essential
- Ability to operate systems and support the management objectives of the department and Trust
- Good communication skills
Desirable
- Has operated systems before in an office environment
- Has worked in a multi-skilled environment before
Other
Essential
- Is flexible and has a positive approach to management, supervision and meeting the needs of service users
- Is prepared to support the induction of new starters in relation to admin tasks and attend all mandatory training
- Is prepared to participate in all admin tasks
- Is prepared to explain the procedures and policies to staff members
- Will deliver the agreed administrative tasks, assigned
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
