Temporary Staffing Assistant

Mersey Care NHS Foundation Trust

This job is now closed

Job summary

We are currently looking for a customer focused individual to join our busy team.

You will administrate an efficient and professional Temporary staffing service on behalf of Mersey Care and will be responsible for supporting our substantive and Temporary Staffing workforce.

The Temporary Staffing Team play a pivotal part in ensuring we have the right people, in the right place, at the right time, which in effect ensures our patients receive the excellent care they deserve. The service currently operates over a 7 day period with shift patterns (Monday to Friday open between 8am and 6pm, weekends open 8am to 2pm and closed all bank holidays)

Main duties of the job

To work as a member of the team responsible for ensuring that temporary staffing requirements are met through using either bank staff or agency staff.

Responsible with dealing with any issues regarding temporary staff received from ward / department managers and take direction from the Temporary Staffing Co-Ordinator/Team Leader to resolve.

This role will require general office administrative tasks to support the substantive and temporary workforce, and the maintenance of accurate data within the relevant systems is also an essential part of the role. You will be responsible for generating reports and supplying information to other departments.

Knowledge and experience of Agenda for Change Rules, Working Time Directive and the ESR system is desirable but not essential as training will be provided.

About us

Mersey Care is one of the largest trusts providing physical health and mental health services in the North West, serving more than 1.4 million people across our region and are also commissioned for services that cover the North West, North Wales and the Midlands.

We offer specialist inpatient and community services that support physical and mental health and specialist inpatient mental health, learning disability, addiction and brain injury services. Mersey Care is one of only three trusts in the UK that offer high secure mental health facilities.

At the heart of all we do is our commitment to 'perfect care' - care that is safe, effective, positively experienced, timely, equitable and efficient. We support our staff to do the best job they can and work alongside service users, their families, and carers to design and develop future services together. We're currently delivering a programme of organisational and service transformation to significantly improve the quality of the services we provide and safely reduce cost as we do so.

Flexible working requests will be considered for all roles.

Date posted

09 April 2025

Pay scheme

Agenda for change

Band

Band 3

Salary

£24,625 to £25,674 a year N/A

Contract

Permanent

Working pattern

Part-time

Reference number

350-TWS7119933

Job locations

Kings Business Park

Liverpool

L34 1PJ

Job description

Job responsibilities

Please refer to the job description and person specification for further details of this role

Interviews will take place w/c 21st April 2025

Job description

Job responsibilities

Please refer to the job description and person specification for further details of this role

Interviews will take place w/c 21st April 2025

Person Specification

Qualifications

Essential

GCSE's in English and Mathematics or equivalent

Desirable

ECDL certificate

Knowledge & Experience

Essential

Experience of working in a busy environment and delivering quality customer service
Ability to work on own initiative and with minimum supervision.
Ability to prioritise workload to accurately meet deadlines
Computer literate able to use Microsoft Outlook, Word and Excel

Desirable

Experience of working in a staffing bank or staffing agency office
Knowledge of the use of bank staff management systems / staff rostering systems

Skills

Essential

Good communication skills, both verbal and written
Outstanding customer service skills
Policy implementation and making recommendations
Good analytical skills with an ability to use judgement to make recommendations
Ability to deliver against tight deadlines and competing priorities

Values

Essential

Good knowledge of Trust values

Person Specification

Qualifications

Essential

GCSE's in English and Mathematics or equivalent

Desirable

ECDL certificate

Knowledge & Experience

Essential

Experience of working in a busy environment and delivering quality customer service
Ability to work on own initiative and with minimum supervision.
Ability to prioritise workload to accurately meet deadlines
Computer literate able to use Microsoft Outlook, Word and Excel

Desirable

Experience of working in a staffing bank or staffing agency office
Knowledge of the use of bank staff management systems / staff rostering systems

Skills

Essential

Good communication skills, both verbal and written
Outstanding customer service skills
Policy implementation and making recommendations
Good analytical skills with an ability to use judgement to make recommendations
Ability to deliver against tight deadlines and competing priorities

Values

Essential

Good knowledge of Trust values

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.