Mersey Care NHS Foundation Trust

Dementia Care Navigator

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Job summary

Come and join our team! The Dementia Care Navigator Service is part of Leigh Moss Community Mental Health Hub. We predominantly provide a telephone based service to support people living in the community with a diagnosis of dementia.

Our team offers smooth access to appropriate care, support and advice for those diagnosed with dementia and their carers. We interface with both primary care and secondary community mental health teams. The roles affords us to have strong relationships with GP surgeries and we offer face to face visits to people living alone.

We have lots of opportunities to develop closer links to our diverse communities across the Liverpool footprint and welcome applicants that are as passionate about dementia care as we are.

Main duties of the job

The Care Navigator Team acts as a point of contact for all those with a diagnosis of dementia and as a source of support for their carers.

They provide information and advice about dementia on an on-going basis, helping to signpost service users and their carers to the different services provided for people with dementia; for example referrals to occupational therapy, physiotherapy, the benefits maximisation team, support groups and sources of information.

The service is designed to provide support for people with dementia and their carers throughout this experience.

About us

Mersey Care is one of the largest trusts providing physical health and mental health services in the North West, serving more than 1.4 million people across our region and are also commissioned for services that cover the North West, North Wales and the Midlands.

We offer specialist inpatient and community services that support physical and mental health and specialist inpatient mental health, learning disability, addiction and brain injury services. Mersey Care is one of only three trusts in the UK that offer high secure mental health facilities.

At the heart of all we do is our commitment to 'perfect care' - care that is safe, effective, positively experienced, timely, equitable and efficient. We support our staff to do the best job they can and work alongside service users, their families, and carers to design and develop future services together. We're currently delivering a programme of organisational and service transformation to significantly improve the quality of the services we provide and safely reduce cost as we do so.

Flexible working requests will be considered for all roles

Date posted

18 March 2025

Pay scheme

Agenda for change

Band

Band 4

Salary

£26,530 to £29,114 a year per annum pro rata

Contract

Permanent

Working pattern

Full-time

Reference number

350-MHC7059209-A

Job locations

Leigh Moss Community Mental Health Hub

Thomas Lane, Knotty Ash

Liverpool

L14 5NX

Job description

Job responsibilities

To contribute to the delivery of a planned programme of care under the direct supervisionof the qualified practitioner

To assist the qualified practitioners by being proactive in maximising health, well being andsocial inclusion of service users.

To provide assistance with activities of daily living, participating in and developing healthpromotional activities.

To report general observations and provide feedback to the qualified practitioner bothverbally and in written formats, if required. This should include any concerns arising fromthe service users physical or mental health.

To carry out supported observations and provide feedback to the qualified practitioner bothverbally and in written formats, as required.

To contribute to the effective running of the service by providing and receiving informationto/from other departments, e.g., catering department. Ensure this information is providedin the most effective way i.e., telephone, fax or writing.

To maintain effective communication between individuals, relatives, carers and the multidisciplinary team.

To assist the qualified practitioner, under their direct supervision to administer medicationto service users in line with trust policy.

To use a variety of verbal and non-verbal skills to overcome communication barrierspresented by service users due to their mental health needs.

To carry out specific duties that contribute to the assessment of service usersphysical/psychological healthcare needs as requested by the qualified practitioner.

To carry out delegated activities, which optimise service users level of functioning anddevelop meaningful activities for individuals and groups.

As directed by the qualified practitioner, maintain accurate charts that contribute to theassessment of a service users physical condition e.g., diet and fluid charts, weight or bloodpressure, pulse and temperature.

To prepare agreed assessment reports and treatment plans to assist the qualifiedpractitioner with care planning.

To use skills and techniques, gained during mandatory training, to de-escalate situationswhere service users become physically and verbally aggressive.

To contribute to the development of risk management plans for the service user or risk toothers as a result of the behaviour or actions of service users.

To escort service users as directed by the qualified practitioner.

Please refer to Job Description attached for a full list of duties and responsibilities.